Frank Kent Cadillac

Very pleasant experience We bought our SRX through Sheri Ballard and thoroughly enjoyed the experience. She always returned calls promptly and answered all questions in a comp We bought our SRX through Sheri Ballard and thoroughly enjoyed the experience. She always returned calls promptly and answered all questions in a complete and competent manner. We plan to contact her again when it is once again time to trade our car. More

byuing new car After telling Sherri what I wanted she made the vehicles available for test driving and inspection. I made my choice and the rest of the deal was smoo After telling Sherri what I wanted she made the vehicles available for test driving and inspection. I made my choice and the rest of the deal was smooth and easy. More

Great service and preowned inventory Sheri Ballard offered excellent service and was extremely knowledgeable about the inventory. I gave her my requirements and desires... she provides gr Sheri Ballard offered excellent service and was extremely knowledgeable about the inventory. I gave her my requirements and desires... she provides great options and I selected a fair priced, low mileage preowned 08' CTS (my dream car). I was more than satisfied! More

Small town personal attention from a big city dealership After telling Sherri what I wanted she made the vehicles available for test driving and inspection. I made my choice and the rest is history. She too After telling Sherri what I wanted she made the vehicles available for test driving and inspection. I made my choice and the rest is history. She took care of every detail and the whole process was seamless. She is very professional, answered all my questions and even delivered the new vehicle to my home. Each time I am at the dealership she greets me and asks if she can be of assistance. It is a large dealership with vast resources but they give you the personal attention you would normally expect only from a much smaller operation. More

Customer Service The entire staff at Frank Kent Dealership was professional and genuinely compassionate. The employees at the dealership are honest. The entire purchas The entire staff at Frank Kent Dealership was professional and genuinely compassionate. The employees at the dealership are honest. The entire purchasing process was quick. Thanks a lot Sherri for providing outstanding customer service. More

My Buying Experience My experience overall was really good, We were greeted right away, D J was friendly, helpful and very patience . He was knowledgeable about the co My experience overall was really good, We were greeted right away, D J was friendly, helpful and very patience . He was knowledgeable about the company, he answered all our questions . The whole experience was stress free, and was completed pretty quickly. D J stayed with us until I drove off in my new car . I so dreaded having to go car shopping , But my trip to Frank Kent was a pleasant surprise , I will definitely recommend D J and Frank Kent to my family and friends. I already recommended the service department to a co worker that bought a Honda, from a different dealer. Thanks for all your help , Juanita Salzido More

I would recommend this dealership. Brian was very helpful with allowing us to test drive and SRX. He was not pushy in any way. We love our new car! helpful with allowing us to test drive and SRX. He was not pushy in any way. We love our new car! More

Our last 3 vehicles were Lexus, BMW and Mercedes. I was concerned about buying a GM product because of a mass factory perception. Brian and Frank Kent sowed they could manage the luxury buyer through servi concerned about buying a GM product because of a mass factory perception. Brian and Frank Kent sowed they could manage the luxury buyer through service levels they were accustomed to. The experience with FK was very positive. More

Worked with Brian from out of state based on the lack of competition in my state (only one dealer). Brian provided a competitive fixed price over the internet with all of the options I wanted and had the ca competition in my state (only one dealer). Brian provided a competitive fixed price over the internet with all of the options I wanted and had the car in stock waiting for me to sign the paperwork. Once I arrived into town the total transaction time was about 3 hours including: test drive of the vehicle I was purchasing for my spouse and me, trade evaluation and negotiated trade in value and financing (they beat the rates from my credit union that I had already been pre-approved for). No pressure on the financing, maintenance contract, purchase price or other aspects of the transaction. Overall, one of the smoothest transactions ever. In addition, their new location is a beautiful dealership with a very friendly and wonderful facilities (waiting room, wine tasting, etc). I only wish they were closer to me so that all of my service was at their facility versus the local one near me. More

It was a very good and easy experience. Brian was very knowledgable and friendly. I am very happy with my purchase and will be purchasing again in the future. knowledgable and friendly. I am very happy with my purchase and will be purchasing again in the future. More