Frank Kent Cadillac

We were very happy with Debbie, we enjoyed working with her. The reason for good versus great is we don't know of any way to make the total car buying experience great. her. The reason for good versus great is we don't know of any way to make the total car buying experience great. More

WE HAD A GREAT EXPERIENCE, BILL MADE EVERYTHING FLOW SMOOTHLY AND EVEN BROUGHT THE CAR TO US WHEN IT WAS READY BECAUSE WE LIVED ABOUT 50 MILES AWAY. WOULD DEFINATELY BUY FROM THIS GROUP AGAIN. SMOOTHLY AND EVEN BROUGHT THE CAR TO US WHEN IT WAS READY BECAUSE WE LIVED ABOUT 50 MILES AWAY. WOULD DEFINATELY BUY FROM THIS GROUP AGAIN. More

Our salesman, Debbie Wilson, was very helpful and friendly throughout the whole process. The dealership was willing to work with us on the price of the vehicle we purchased and we were able to reach friendly throughout the whole process. The dealership was willing to work with us on the price of the vehicle we purchased and we were able to reach an agreement on the price that we were happy with. The quality of the vehicle was great for the price we purchased it at and the sales team was very helpful in achieving this. I would recommend this dealer to others. More

For about the last couple of months I have been in the market for a new car. I like a lot of people have been in the process of building my credit. A few years ago opted to go w/a buy here pay her e lot market for a new car. I like a lot of people have been in the process of building my credit. A few years ago opted to go w/a buy here pay her e lot who assured me that they were reporting to the credit bureaus which would in turn w/good payment history help me to build credit. However this was not the case, which I soon learned when I decided to shop around for a newer car. I had been to a few dealerships, where I was assured by salesman after salesman that they could get me in to a new car without success. So I decided after the suggestion of a friend to try Frank Kent Cadillac, where I met a salesman named MJ who I have to say was one of the nicest guys I have ever met. He was very patient and listened to my wants and needs, and despite my skepticism assured me that he could make it happen for me. Of course I’m thinking where I have heard this before. To my surprise the following day MJ called me and asked me when I could come to pick up my new car. I am now the proud owner a 2006 Cadillac CTS, not only that but I’m well on my way to building my credit. Thanks a Million MJ. More

I was in Frank Kent a few weeks ago having my 2005 Cadillac serviced, when I walked into the showroom. Debbie immediately came over to help me. I told her I really liked the SRX, and she gave me detai Cadillac serviced, when I walked into the showroom. Debbie immediately came over to help me. I told her I really liked the SRX, and she gave me details about this model and informed me that the 2012 model would have a larger engine. When I stopped by on 9/19/11 "just looking" I asked for Debbie and left with my 2012 SRX. She was very professional and did not seem to mind taking as much time as I needed to make the purchase. She went over information about the car, and repeated again when necessary. I give her an A+ for her professionalism and service!! More

My husband and I were most pleased with the whole experience of buying our SRX. Bill Englehart was most professional, friendly, and got down to business. The whole purchase only took a few hours, a experience of buying our SRX. Bill Englehart was most professional, friendly, and got down to business. The whole purchase only took a few hours, and we drove our car home that day. I have already recommended this dealership and Bill personally to several friends and coworkers, I hope they experience the good fortune we did. We were most pleased with the handling of our trade-in and those negotiations. Bill explained the process and the factors involved in their price for our car, and made us realized why it was not worth quite as much as we had anticipated, but felt they gave us a fair price. We had planned to shop around the metroplex for the best deal, but did not go anywhere else we were so pleased with the negotiations, service and proximity to our home. We hope to keep this car a long time, but I bet when we are ready for a new one, Frank Kent and Bill Englehart will be our first ( and only)stop. More

Let me start by saying that it takes a lot to get a 5-star review from me. It takes even more to get a 5-star review when there has been a bump in the road. I'm pleased that, based upon my recent pur 5-star review from me. It takes even more to get a 5-star review when there has been a bump in the road. I'm pleased that, based upon my recent purchase experience, I'm able to write a 5-star review for Frank Kent Cadillac. I was placed in contact with Frank Kent through the Costco Auto program. I made my original Costco Auto request on a Friday and heard back from Brian, the Internet Manager, within a matter of hours. I let Brian know the car I was looking for (CTS Wagon) and what I would be trading in. Brian got back to me very quickly with a price for the new car, an estimate of what they would give me for my trade in and what my monthly payments would be. I was a bit dubious about the amount they were offering on my trade, so figured I would end up a little higher (maybe $750-$1K) than what we were discussing. I wasn't able to make it in that day or the next and they were closed on Sunday. On Monday I left work early and drove from Dallas to Fort Worth in order to test drive the vehicle and, if I liked it, make a purchase. I drove the car and it was great. I'm past falling in love with cars, but, I did thoroughly enjoy the drive. Their folks looked at my car and put pen to paper and, unfortunately, what they presented to me in person was about $2,500 more than what we had agreed to by e-mail the previous week. I reminded Brian of our agreement and he left and came back, this time $2,000 more than what we had agreed to previously. The third attempt left us about $1,000 apart on price. As an internet buyer, I don't negotiate, haggle or bicker on pricing, so I left. I got an almost immediate e-mail from Brian asking me some questions so he could try to find better pricing for me. I responded and reminded him of our e-mails the prior week and he responded that he would get back with me the following day. The following morning, I received an apologetic e-mail from Brian and an offer to sell me the car at the amount that we agreed upon the prior Friday. Since I wasn't able to make it to the dealership that day, Brian delivered the car to me and had me sign all of the paperwork at my house. When Brian arrived, he pointed out a small scratch on the rear bumper and let me know that he would come pick up the car the following week, bring me a loaner and get the bumper taken care of and he did exactly that. It required no effort on my part. People make mistakes and businesses make mistakes. We're all human, so it happens. The difference between a successful business (one that gets 5-star reviews) and an unsuccessful business is what they do after they make a mistake. In my case, even though the process wasn't perfect, they worked hard to make things right, to make me happy and to ensure my satisfaction and they succeeded on all three counts. I would have no problems recommending Frank Kent Cadillac or Brian to any of my friends. They have shown that they care about making their customers happy and about their reputation. More

In searching for a new vehicle, we had test driven MANY different makes/models. Finally had decided between Honda Crosstour & Cadillac CTS. Oliver Rose was so helpful at FK Honda with their vehicles, espec different makes/models. Finally had decided between Honda Crosstour & Cadillac CTS. Oliver Rose was so helpful at FK Honda with their vehicles, especially the Crosstour and then I mentioned I wanted to drive the Cadillac; he offered to take us over. He walked with us, got a couple of keys, rode with us and explained as much as he could at that time. Bill Engelhart was our salesman at the Cadillac dealership, once we made our decision on the Cadillac CTS. He let us test drive and he explained the CTS in depth. We also met and talked with Debbie Wilson, a very nice lady and she voluntarily told very much about the CTS. By far, the Cadillac is the BEST decision. The car drives with ease, smooth, no road noise, easy in & out, easy to operate features and beautiful design. I was able to get the color of my choice. It was amazing that there was no high pressure sales pitch, we were given all the time needed to make our decision; that is a real plus. Each staff member we came in contact with was very pleasant and helpful. Will definetly deal with FK again and recommend to family & friends! More

Just bought a SRX and just love the car. Bill, Adam and Danny were just awesome. I can't rave enough on how great the service was in with our purchase of the vehicle. Outstanding job guys. Thank you FKC fo Danny were just awesome. I can't rave enough on how great the service was in with our purchase of the vehicle. Outstanding job guys. Thank you FKC for all your help. It was all Quick and Painless. They bent over backwards to serve us. Thank you , Nancy and Dennis Fort Worth More

Weak customer support.Dany is the finance manager very rude and agrassive person. I will never buy a car from them again because of him. 2008 DTS 27k mile $23k.did not come with floor mats.they gave me b rude and agrassive person. I will never buy a car from them again because of him. 2008 DTS 27k mile $23k.did not come with floor mats.they gave me black old once that did not mach the interior.they would not give me new once to keep the customer satisfied. More