Frank Kent Cadillac

01/03/2025 Unethical Mechanic: I wrote to the Service Manager: “I understand the job is just about completed with the oil leak, but I have a problem. The P/N 12655386 Fuel Pump Insulator had to be remov Manager: “I understand the job is just about completed with the oil leak, but I have a problem. The P/N 12655386 Fuel Pump Insulator had to be removed and reinstalled to correct the oil leak, but your mechanic is wanting to charge me $474.00 to replace it with the one I pointed out to you in the back seat to use. It is a new one which should not require a charge if it must be reinstalled anyway”. The Mechanic was trying the make more money than was reasonable as I would have never paid that much for just that one single repair anyway. In addition, as I inspected the return of my vehicle on 01/03/2025 and the radio had been tuned on to someone’s favorite radio station as they were joyriding during the test drive, as if it was their personal car. There is no transparency between the customer and the mechanic and the interface with the mechanics and the service advisor is weak at best. The mechanic seems to set the pace as to what gets repaired and mostly how much money they can make. I am a certified Federal Aviation Administration mechanic and certified ISO 9001:2015 and AS9100:2016 Auditor and have a keen sense of bad practices when they present themselves. Bottom line is, I might purchase a vehicle from Frank Kent but would not have it serviced there, now under any circumstance. There was not enough room to place all I had written but you can see the entire review on Yelp. More

All service was completed in a timely manner. and all personnel was very polite,and friendly. Waiting area was very pleasant, and had refreshments. and all personnel was very polite,and friendly. Waiting area was very pleasant, and had refreshments. More

Great service - like being able schedule inspection and oil change. Appreciated being sent oil change coupon. oil change. Appreciated being sent oil change coupon. More

They did a great job and management was always in communication keeping me updated I really appreciated that communication keeping me updated I really appreciated that More

Prompt and attentive service. We love Frank Kent and how when it matters most they take care of the customer. We love Frank Kent and how when it matters most they take care of the customer. More

Excellent, Attentive, the service is the best. We only deal with Frank Kent . Best ever We only deal with Frank Kent . Best ever More

Frank Kent has always treated me Fantastic ! This time I had to use the Body Shop on my baby. They were excellent, Corbett was so professional and courteous. Jericha was excellent as well made s This time I had to use the Body Shop on my baby. They were excellent, Corbett was so professional and courteous. Jericha was excellent as well made sure my rental was available. We will continue to purchase our vehicles from Frank Kent and get our service here. More

Easy and fast. I love to have my car serviced. I call, set appointment for pickup and forget about it. I love to have my car serviced. I call, set appointment for pickup and forget about it. More

They are attentive and they have impeccable service. . We will always be Frank Kent, Cadillac customers.. . We will always be Frank Kent, Cadillac customers.. More

Great job. What a great team work. Work was above my expectations. The area was kept clean quite. What a great team work. Work was above my expectations. The area was kept clean quite. More