Frank Hyundai

Taken advantage of by financing lady I am extremely displeased with my overall buying experience at this dealership, especially with the finance lady that completed my car buying process. I am extremely displeased with my overall buying experience at this dealership, especially with the finance lady that completed my car buying process. With regards to my salesperson, I don't have much complaints I think he was friendly and tried to help me get a good deal, however looking back I think I would have appreciated if he had gone over all of the features of my vehicle with me and how it was equipped. The problem I have is with the finance lady, I feel completely taken advantage of and I hope to get a resolution to my problem as soon as my paperwork comes in the mail. While discussing the finance of my car, I was offered the warranty which I declined, but I was sold the KARR security system and when I asked the lady what the price was I was told it was around $800 which I thought was excessive but I agreed because I wanted protection for my car. I have now learned that my car already comes with an alarm and a keyless entry I was never told this and had I known I would not have purchased this security system. I looked at my contract and I see that I am being charged $1995 for the KARR alarm- as stated in the contract. This is just ridiculous, and upon further inspection of the paper work I come to find an optional Vehicle replacement agreement with regards to the security system. The lady never told me this was an additional charge and she also did not show me the waiver, I feel like I was taken advantage of as she made it seem as it was part of the KARR security system and not an additional agreement. Also, I saw on my contract that I was charged $850 for a GAP addendum. The lady never told me this insurance was an additional charge and again she made it seem as if it was just part of the contract and gave me a 'recommendation' to always purchase a car somewhere where they offered GAP insurance. I had no idea what this was neither that I had to pay extra. The next day I went in to the dealer to talk to the finance people and since it was the Friday before the holiday weekend everyone was in a hurry and I was told to return the next week on the 27th. Another guy from finance helped me very briefly and I explained the situation and he said the the additional money I was being charged was for the optional Vehicle replacement agreement and he said that they would fix it but to come back. So, I did and I spoke to the finance lady and of course she was not very cooperative and kept lying to me. When telling her about the KARR alarm she said that the optional vehicle replacement was not an additional charge, rather the extra $1000 or so I was being charged was because I had agreed to purchase some finishing touches to the paint of my car. This is completely ridiculous, first she never even told me about any finishing touches, second why would I even want to spend extra on finishing touches for a brand new car, third, my due bill does't even say anything about the finishing touches and I never set up an appointment to do so. On my contract it doesn't even say anything about finishing touches it only says KARR alarm at $1995, I am not dumb and one thing has nothing to do with the other plus I had already been told by the other guy that I was being charged extra for the optional vehicle replacement. I was also asked what loan term I wanted and I chose the 66 months and we had already agreed to that as well as 2.9% APR and my contract says that my term is for 72 months and my APR is 3.99% and when I told her this she said that the term did not matter, but it matter to me because I had chosen the 66 months for a reason and she should not have changed that without telling me first. When I asked her about the GAP insurance she said that the person I was with had already bought a car there and that they should have known that they charge for this insurance. This is the most infuriating thing to me and I even told her that she cannot assume that everyone knows what this is and she should have told me about the charge since I am the one buying the car. I cannot believe that was her justification because every customer has the right to know everything they are agreeing to and she cannot make assumptions like that. Previous to going into the dealer I wanted to inform myself about this situation and I called the Hyundai consumer affairs number and I have a case open, I was told that the dealer can fix this problem and they are all able to cancel the KARR alarm and the additional charges, I was even told that it was a shame that I wasn't explained that my car has its own security system and this KARR alarm is not even needed. However, when I told the lady that I wanted this cancelled she said that it was not possible and I told her what I was told from consumer affairs and she said she would talk to the manager about it, but I don't trust her talking to the manager and I hope I have the opportunity to speak with him myself as soon as I get all of my paperwork in the mail. To make matters even worse, within the first week of purchasing my car the engine did not start twice and I had to call roadside assistance. The second time it had to be taken to the dealer and I was told my car's battery was defective and they replaced it. It is concerning to me that my car has failed twice already and I have only had it for two weeks, one would think that a new car would not have any problems and I hope this doesn't happen again. Once again, what this lady did is take advantage of me and I will continue to call whoever it takes to have this fixed and if it isn't fixed I will have to file a claim and take other measures because it is horrible that situations like these happen. It is a shame that the finance department takes advantage of young drivers like me, and they take advantage of customers being confused and tired after a long car buying process. I will definitely not be recommending this dealer to anyone I know because I wouldn't want them to gro thought the same fraud as I did with this lady. More

Great Service This was a Quick in and out vehicle purchase with no drama. I did my research online before arriving at the dealership. This place knows how to sell This was a Quick in and out vehicle purchase with no drama. I did my research online before arriving at the dealership. This place knows how to sell cars! More

Happy quick and easy and on time no xx ask them to get it done and it was, Happy customer. Better than months before with new employees who care. quick and easy and on time no xx ask them to get it done and it was, Happy customer. Better than months before with new employees who care. More

Excellent!!! Internet sales team is Awesome!! I will continue to use them & recommended to my friends & family! This is my 2nd purchase from this team & I remain Internet sales team is Awesome!! I will continue to use them & recommended to my friends & family! This is my 2nd purchase from this team & I remain a very happy customer! Thank you!! More

Happy with the car and the dealership Hyundai staff worked with me to get the car I needed at a price I could afford. Thank you so much for all you help!!! I love my car :) Hyundai staff worked with me to get the car I needed at a price I could afford. Thank you so much for all you help!!! I love my car :) More

Good . I had a good experience for buying my car in Frank Hyundai. Also, recommend the dealer to my friends if they will buy a car in the coming days. . I had a good experience for buying my car in Frank Hyundai. Also, recommend the dealer to my friends if they will buy a car in the coming days. More

New car for the new year! I would like to thank the staff at frank Hyundai for excellent service and professionalism that exceeded my expectations. They got into the car I want I would like to thank the staff at frank Hyundai for excellent service and professionalism that exceeded my expectations. They got into the car I wanted and more. Can't bet that, thanks again! More

Review Had a great time. Salesperson made me feel welcome and was super funny. Definitely tried to meet my needs as best he could. Loved the car! Very happy! Had a great time. Salesperson made me feel welcome and was super funny. Definitely tried to meet my needs as best he could. Loved the car! Very happy! More

My review I enjoyed the experince purchasing my car. I went in with an expectation of picking a paticular car, but wasn't happy when I sat in the car as it ende I enjoyed the experince purchasing my car. I went in with an expectation of picking a paticular car, but wasn't happy when I sat in the car as it endedup not fotting my needs. The sales clerk, Rachael, listened to what my needs were and took me to the car I ended up purchasing. She knew exactly the car I needed. I am very happy with my purchase. Santiago was very helpful as well when we went to fill out paperwork. He was very friendly and accommodating. More

Friendly and Easy Frank Hyundai has all the things that you need from a dealership. Very friendly staff and easy car buying experience. Keep up the excellent work. Frank Hyundai has all the things that you need from a dealership. Very friendly staff and easy car buying experience. Keep up the excellent work. More