Frank Hyundai

Accent Omar was great to work with. We found his professionism very pleasing to work with. The finance department we straight forward and easy to work with Omar was great to work with. We found his professionism very pleasing to work with. The finance department we straight forward and easy to work with. It was pointed out to us that the new system of signing documents was still being learned by the staff. There was no problem with signing the documents and at the end we were provided with a complete copy. More

Great experience Came in before closing and they still were able to address all my needs and stayed late till they completed the sale. Overall great experience. Came in before closing and they still were able to address all my needs and stayed late till they completed the sale. Overall great experience. More

Good Overall good experience and got good deal. Satisfied with features and have recommended few friends too. Thanks you again and will visit surely visit Overall good experience and got good deal. Satisfied with features and have recommended few friends too. Thanks you again and will visit surely visit next time. More

A little bit of drama buying my new car I think the young man that was helping me was pleasant but he seemed not that knowledgeable of the details of the car. I had simple questions about ho I think the young man that was helping me was pleasant but he seemed not that knowledgeable of the details of the car. I had simple questions about how the seat works and he really didn't know that my sit was actually electric and his was not. He seemed to be new on the job and thats ok because he was trying hard to succeed which is a good quality to have. It seemed to take all time with buying the car I was there 4/2 to 5 hours . Then next day I had to come back because by the time I had bought the car the service department had closed. On the Elantra 13 I had traded in I wanted to get the mileage check to get the gas reimbursement on it and then they said to come back the next day. I came back the next day and then they said I no longer own the car and that I could not get the gas mileage reimbursement which was very upsetting to me. Later on that week I came back for the financing and then they said well that wasn't true that I still own the car cuz I hadn't really signed the papers yet even thought I was driving the new car . I could have been reimbursed for the mileage 2013 Elantra that I trade it in. So that was upsetting to me then I talked to a lady in customer service. I felt like I was not being understood by the service department and lady from customer service. So I just ask can I just get a free oil change and I will be happy with that instead of going through and getting the gas mileage on my old car. It was frustrating to have to work this out there seemed to be a misunderstanding or poor communication in the different departments . This added stress on getting my new car. The first time I bought my car with you was a much more pleasant experience. I do love my new car and I am happy with my choice. More

Car Purchase experience at Frank Hyundai - 25 words minimum is too much to have to come up with. Please reduce the number of words require Besides the long time it took to finalize the purchase, my over all experience at Frank Hyundai has always been good. Change the minimum word require Besides the long time it took to finalize the purchase, my over all experience at Frank Hyundai has always been good. Change the minimum word requirements, it is way too long. More

2016 veloster My sales person was helpful in making my decision. I planned on going and just getting a test drive and ended up with a new car. He helped take back r My sales person was helpful in making my decision. I planned on going and just getting a test drive and ended up with a new car. He helped take back rental car. And the finance woman was just as helpful. More

Santa Fe 2017 I was looking for a small SUV that would be comfortable for myself and my aging parents. I shopped around in other dealerships and came back to Hyund I was looking for a small SUV that would be comfortable for myself and my aging parents. I shopped around in other dealerships and came back to Hyundai in National City for the Santa Fe. I very satisfied with my car and my parents love it as well. The staff at this dealership was friendly and very helpful. Thank you! More

Great service Great costumer service. Knowledgeable about the vehicle that I was interested in. They told me about safety features which are important to me. Will r Great costumer service. Knowledgeable about the vehicle that I was interested in. They told me about safety features which are important to me. Will recommend to friends and family. Drove 2 hrs to this particular dealership. More

Bad service Horrible experience. I did an online quote and when I got to the dealer they would not hinor that quote and tried to upset me Horrible experience. I did an online quote and when I got to the dealer they would not hinor that quote and tried to upset me More

Great experience Jessica was the most amazing worker I've ever dealt with. Her and her manager proved to be awesome workers. From the beginning of the sales process it Jessica was the most amazing worker I've ever dealt with. Her and her manager proved to be awesome workers. From the beginning of the sales process it was smooth More