Frank Hyundai

Hyundai Tuscon The salesman Robert was very professional and helpful with purchasing my new car. The issue I had was with the finance department, they were very rude The salesman Robert was very professional and helpful with purchasing my new car. The issue I had was with the finance department, they were very rude and pushy when I was trying to come to an agreement on price. Originally they had told me they did not have a white Hyundai Tuscon and they would have to order it from another store. When I was about to leave after not being able to come to an agreement on a price they sent in a person from finance who continuously asked me "to help him out." All the sudden they had a white Tuscon in the back lot that was $3,000 less than the one I was looking at. They then informed me that price was after rebates, which is not true because that was the sticker price in the window of the car. We finally came to an agreement on the price I was happy with, I signed the piece of paper agreeing to 0% financing for 72 months. When I went to sign the final paperwork it stated that I would be paying 1.9% financing for 72 months. When I pointed that out they told me that I was wrong and they never offered that. When I insisted they show me the piece of paper I signed it did indeed say that and they then told me "oh sorry we made a mistake." So now I am paying a higher amount than I was originally comfortable with. I was not offered any consolation for the mistake that was made on Hyundai's behalf. I left feeling very upset and frustrated with my overall experience at Frank Hyundai. More

Excellent purchase Hyundai has proven to be a very valuable and loveable vehicle brand for me since I purchased my 2007 Sonata. Purchasing my new car was not very hard Hyundai has proven to be a very valuable and loveable vehicle brand for me since I purchased my 2007 Sonata. Purchasing my new car was not very hard to consider as far as brand name was concerned. My experience was wonderful and I am looking forward to continue my service relationship with the Frank Hyundai team. More

Excellent experience! I had a great experience! I was with Honda for many years but the staff and the quality of the car is so superior to Honda I will ever go back. I am t I had a great experience! I was with Honda for many years but the staff and the quality of the car is so superior to Honda I will ever go back. I am thoroughly enjoying my Azera! More

Unexpected purchase, Great experience My plan was to walk thru all the dealerships with my husband making a list of cars that would work for me. We were planning on purchasing a used car t My plan was to walk thru all the dealerships with my husband making a list of cars that would work for me. We were planning on purchasing a used car the following week. When we got to Frank Hyundai Carlos greeted us and did not feel pushy but instead seemed like he genuinely wanted to help me find tbe right fit. Even tho we told him we weren't ready to purchase. He listened to my must haves and showed me a few cars that would work. But he also listened between the lines and explained how a new car with rebates was not much more than I was looking for with a used car. He literally found the PERFECT car for me at an amazing price! Even down to the pearl white glittery paint. I'm a total girlie girl. I never once felt like he was trying to sell me a car, it felt more like a friend laying out options and finding me the best one. I really appreciate his help! I am so in love with my 2017 Hyundai Elantra. More

Fun car Angel the sales person was great, took his time to show me the Hyundai Veloster and really worked with my finances. The whole process took less than a Angel the sales person was great, took his time to show me the Hyundai Veloster and really worked with my finances. The whole process took less than an hour which met my expectations. More

Exceptional Service from Omar Omar Asad provided exceptional service! It really makes a difference how you are treated. In the past I have experienced car sellers to seem as if the Omar Asad provided exceptional service! It really makes a difference how you are treated. In the past I have experienced car sellers to seem as if they are working "against" you vs "for you". Omar definitely did not waste any time, he met all my needs and gave an great deal. I love my new car and I'm so glad that I could buy it from Omar. More

Went above and beyond Omar helped me find exactly what I was looking for and answered all my questions and went as far as calling other Hyundai to find me a car Omar helped me find exactly what I was looking for and answered all my questions and went as far as calling other Hyundai to find me a car More

Best customer service ever! Christen was very kind, helpful, and understood exactly what I wanted. This was my first new car. The experience was amazing. Thank you to everyone at Christen was very kind, helpful, and understood exactly what I wanted. This was my first new car. The experience was amazing. Thank you to everyone at Frank Hyundai, and a big thanks to Christen!! More

IONIQ Review Had a great experience at Frank Hyundai. Mark was very patient, and gave me the time and information I needed to make the right decision for me. Took Had a great experience at Frank Hyundai. Mark was very patient, and gave me the time and information I needed to make the right decision for me. Took me on a very informative test drive that helped seal the deal. More

Santa Fe Sport 2.0T Purchase I went to Frank Hyundai with specific car, color, options I wanted and had them printed out for the dealer. When I asked to speak to the fleet sales I went to Frank Hyundai with specific car, color, options I wanted and had them printed out for the dealer. When I asked to speak to the fleet sales person I was immediately introduced to Omar Asad. It turned out that Omar went out of his way using his own time to locate exactly what I wanted. Everyone I dealt with during the purchase was courteous, helpful, and professional. The total time I spent at the dealership was less than expected. The service I received during the purchase actually made me feel like I was treated like a special customer. I was very glad that I chose Frank Hyundai in National City for my purchase. More