Frank Hyundai

Needs improvement This is are second car purchase. When we purchased our first car we had a good experience, so we came back to buy another car. This time was a differe This is are second car purchase. When we purchased our first car we had a good experience, so we came back to buy another car. This time was a different experience, I don't know if there will be a third. More

Love it I had a really easy decision to make when heading over to Frank Hyndai, it was like my mund was already made up, and the Mark the sales person there h I had a really easy decision to make when heading over to Frank Hyndai, it was like my mund was already made up, and the Mark the sales person there helped me make up my mind in total confidence. Thank you Frank Hyndai!!! More

Excellent Experience Great staff. Car was exactly what I wanted. Great experience leasing a car. Would recommend dealership. If I lived closer would use service dept. Car Great staff. Car was exactly what I wanted. Great experience leasing a car. Would recommend dealership. If I lived closer would use service dept. Car drives great. Love my new car. More

Great cars and people Professional, knowledgeable and honest. A great car at a fair price. No high balling and wasting time, just gave me a fair price at the start and it w Professional, knowledgeable and honest. A great car at a fair price. No high balling and wasting time, just gave me a fair price at the start and it was good to go. More

Review of my new Sonata I believe it was Thursday, August 7, 2017. We went to your dealership to test drive a Sonata. I was considering a Malibu, Camry and Sonata. Met wi I believe it was Thursday, August 7, 2017. We went to your dealership to test drive a Sonata. I was considering a Malibu, Camry and Sonata. Met with Marco Lucero decided there was a Sonata I liked but it was in a very difficult spot to get out so I test drove a different Sonata but was fine with that because just in the preliminary stages of deciding which car I wanted. After test drive Marco and his manager Alexander gave us a written quote on the car I liked and we were on our way. We were very happy with the quoted price. Went and test drove the other cars. Decided I wanted to drive the specific car I had picked out and called the dealership Saturday, August 10 in the morning to let them know. Gave them the stock # of the car and told them we wanted to come by in an hour or so to test drive it. We explained that it was on the back lot and at least 5 cars deep. I spoke with Michael who said he was a Manager and we should come in. When we arrived nothing had been done about getting the car pulled off the extra lot. We were introduced to Liz and told Marco would be in later. We were told it would take a while to get the car we wanted. We actually left for about an hour. When we returned a different car was pulled up front and they wanted us to test drive it. We explained again which car we wanted to test drive. We got in the car that had been pulled up front and it had no gas, it was completely on empty so we drove it a short distance to the lot and pointed out which car we wanted. It took a very long time at least an hour for Liz and another person to get the car out while we waited there on the extra lot. I finally test drove the car I liked and decided to purchase it. The paperwork with Finance went well. When we finished with finance the car was pulled up front, it looked nice it had been washed and had a full tank of gas. Liz was going to go over the car with me but was told that she had another test drive so another tall man came over. He asked me for my cell phone and connected it up to the car’s system. He told me I should drive on Eco to save gas. That was about it. I asked him why we were only given one key and he wasn’t sure. He looked in the trunk where the spare time is stored but did not see the extra key there. He found Liz and she said she would have the second key by Monday. Then I drove off. No one had really explained much?????? We have purchased at least 4 Camry’s from Frank Toyota and our salesperson Jimmy spends a crazy amount of time going over all the features. I never got a call from Liz on Monday so I called her Wed. She was too busy to speak with me??? Left my number. Finally spoke with Liz on Wed., she said it would take 2 weeks to get the key, still don’t have it, but it hasn’t been two weeks since she told me that. Also want to mention that sometimes when I call the dealership no one ever answers, it just rings and rings. I am for the most part happy with the car. I have an appointment because the headlights are pointed at the ground. Our experience was a very strange one. Please call me if you want to discuss. 619.421.5769 More

2017 Santa Fe Omar was great. I used Costco's Car Program. I wanted four wheel drive, but after Omar checked all of Southern California and not finding any, I set Omar was great. I used Costco's Car Program. I wanted four wheel drive, but after Omar checked all of Southern California and not finding any, I settled for two wheel drive. The purchase went smooth and I picked up the car the same day. More

Great customer service and going the extra mile for customers. He was in contact with us all day and made sure we were taken care of. customer service and going the extra mile for customers. He was in contact with us all day and made sure we were taken care of. More

Frank Hyundai Ionic Purchase The purchase process went smoothly without any problems or issues. The sales and finance personnel were friendly and easy to deal with, and I would co The purchase process went smoothly without any problems or issues. The sales and finance personnel were friendly and easy to deal with, and I would consider buying another vehicle at Frank Hyundai. More

Satisfied Great customer service! Would recommend to anyone buying a car. Everything went by fast and the people were very professional and friendly. Omar was v Great customer service! Would recommend to anyone buying a car. Everything went by fast and the people were very professional and friendly. Omar was very helpful and courteous. He explained everything and helped with getting our payment were it would be a comfortable monthly payment. I would definitely recommend him as a sales representative. More

car buying experience great very professional felt I got a good deal love the car my wife also loves the tucson limited I had a good feeling leaving the dealership Mar great very professional felt I got a good deal love the car my wife also loves the tucson limited I had a good feeling leaving the dealership Mark Moore was a pleasure working with deliver our car to our house even after hours More