Frank Fletcher Superstore

Quality experience, salesman was helpful and informative without being too pushy. He made the overall experience great. They all did try very hard to get both me and the dealership the best deal. without being too pushy. He made the overall experience great. They all did try very hard to get both me and the dealership the best deal. More

I bought my first car from Miguel at Fletcher, I got a great deal on a Honda with 75k miles. Miguel made my first car buying experience a great one. He was very friendly and helpful. The car ran great for great deal on a Honda with 75k miles. Miguel made my first car buying experience a great one. He was very friendly and helpful. The car ran great for me. Unfortunately, after only having the car for a month it was totaled. I went to Miguel at Fletcher again, he was able to get me a Ford Focus with 60k miles. I was able to get my second car for a amazing deal. I have had my Focus for four months and it is still running great. Miguel did an awesome job at getting me two exceptional deals on two exceptional cars. He was great, unlike most salesman he was interested in getting me a good deal. Four of my family remembers have also purchased vehicles from Miguel at Fletcher. I would definitely recommend Fletcher, specifically Miguel if you are in need of a new or used vehicle. More

Miguel, was the nicest car salesman's in the lot! The best salesman's I have ever dealt with.. He is sweet and a kind hearted man who love his job!! What a hard working man you have! He helped me a lot best salesman's I have ever dealt with.. He is sweet and a kind hearted man who love his job!! What a hard working man you have! He helped me a lot about the cars I was looking for and found what I wanted!! He did great with me! I will come again just for him and going to send everyone I know to him, cause he does a great job at what he do.. Frank Fletcher need more salesman's like Miguel! More

The entire experience was great. The price was fair and Alex Cupp demonstrated outstanding professionalism and customer service. I would recommend buying from this location should you ever be in the market Alex Cupp demonstrated outstanding professionalism and customer service. I would recommend buying from this location should you ever be in the market for a new or used car. More

Dave did a very good job, and he has done a good job on following up with me after the sale. The two sales managers were very good also. following up with me after the sale. The two sales managers were very good also. More

I came in for a vehicle and was helped very well. Kevin made things as fast as he could so that I didn't spend my whole day here. good experience. made things as fast as he could so that I didn't spend my whole day here. good experience. More

This is the best dealership I have ever dealt with in all my years of buying cars. They do not play games, the price of the car is on the car, they are informative, fair, efficient, respectful, and value yo my years of buying cars. They do not play games, the price of the car is on the car, they are informative, fair, efficient, respectful, and value your time. Finance team is quick, fair and get you the facts, and what you need in a timely manner. Miguel and Eric thank you for helping me get a great car and change my perception of car salesman! I will be back to buy next car from Frank Fletcher Super Store. Oh and I will also be telling my friends, it is worth the drive from Arkansas! More

I told him what I wanted and he found me the perfect car without having to search through many cars! The service was awesome! He made sure he gave us the best service possible! without having to search through many cars! The service was awesome! He made sure he gave us the best service possible! More

Kevin found just the truck I asked for at the price I told him I would pay! He was very professional,patient,and very helpi ful on evrey thing I asked him. If he didnt know right then he would find out told him I would pay! He was very professional,patient,and very helpi ful on evrey thing I asked him. If he didnt know right then he would find out for me and was always willing to HELP me. Shane and Jeremy both helped us get the price we wanted and the financing we needed. Stephanie at Hyundia side done our contract work,and she and Tom from there was very helpful and patient with us deciding what we wanted and needed as far as extended warrantys and other plans where available. Both these people made it a great experience. I can truly say all these wonderful people made it a very pleasurful experience to buy a new veichle, I have never been so at ease purchsing a new car,and I have had several over the years. Frank Fletcher has assembled a very good sales team. I will have to say I will come back here on my next purchase. Keep up the great job your doing. Thanks, Mr & Mrs Bruce Swaim Jr. More

I saw an ad in a local sales flyer and called the dealership. I was transferred to Alex Cupp. Mr. Cupp answered all my questions even walking out onto the lot and actually looking at the two vans I w dealership. I was transferred to Alex Cupp. Mr. Cupp answered all my questions even walking out onto the lot and actually looking at the two vans I was interested in so he might better answer my questions. It was a hot day in August yet he did not hesitate to go outside and did not rush me but answered questions until I was finished asking them. We agreed to meet two days later so I might view the vans. He called with an answer to a question I had he could not answer later that day. He also called the next day to confirm our time to meet. Upon arrival at the dealership he quickly took myself and my daughter to the vehicles. He gave us all the time in the world to check them over and answered all our questions. He allowed us to test drive both vehicles. He even drove the one I wanted across the lot for us to look at a second time so we did not have to walk clear across the lot again. At our request he went away a few minutes allowing us to talk privately to each other but first gave us ice water and a comfortable place to set. He answered my final questions and got my paperwork underway quickly. I had been looking at vans for 6-7 months and had not found a van or a salesman of the quality I found at Fletcher Auto that day. I had my daughter do the test drives as I had a knee injury and was on pain medication. When we purchased one of the vans he offered to deliver the van to my home some 20 miles from Joplin so I would not have to figure out a way to get my van home. We took him up on the offer. When we concluded our deal he gave us more ice water which was much appreciated on that hot August day and made suse we had his card so we could contact him should we have other questions or needs. He also made sure some promised service work was done before the van was delivered to us.. When there was a delay he called so I would know it would be the next day before he could bring my van to me. He kept me posted on the progress all along the way. I will without hesitation go back to this dealership and especially this salesman. I will also be highly recommending to friends and family they call Mr Cupp and make arrangements for him to work with them on the purchase a of new or used vehicle. I figured this kind of top quality personalized sales service was a thing of the past in my memory only. But I was delighted to learn Fletcher Auto and especially Mr. Alex Cupp still offer the highest quality service with out pressuring the buyer, hedging on questions, rushing you as you find the vehicle you want or the test drive. They in general provide good old fashion friendlily service. I am confident my months of searching paid off when I finally got to Fletcher auto. Their used vehicles we looked at were as advertised and their salesman Mr. Cupss top notch. I look forward to driving the van I purchased that day after a 6-7 month search. Many Thank Mr. Cupp. More