Frank Fletcher Ford Lincoln

Neglect and Poor Management I brought in our Ford Fusion on Tuesday and was quoted a 5 hour repair time for 2 recalls that were needed on the vehicle. I agreed to the quote and g I brought in our Ford Fusion on Tuesday and was quoted a 5 hour repair time for 2 recalls that were needed on the vehicle. I agreed to the quote and gave the Service Department my keys. It carried over until Wednesday which was kind of expected but was a little surprised no one informed us they would be closed for the fourth... Then comes Thursday and by noon after 2 phone calls I find out they won't finish until Friday.... I ask if they can just put it back together and we can bring it in another time to get the rest of it finished and the Service manager says "yeah we can bring it around for you"...I ask so by bring it around do you mean to tell me you haven't started on it at all? She says "to be honest no I don't believe we have." So I picked the car up basically after they stored it on their lot for 3 days. We had the appointment set for Tuesday. Normal people can't hardly afford to go a day without their car let alone 3 ..We had our car there on time for our appointment so there is no reason except for blatant disregard of customer service to not honor the quoted time. Even so it shouldn't take 3 days.... I'll be going to Carthage Ford for my next Service... More

I love my new car!! Jerry is amazing! Not a pushy salesman and always willing to answer questions. Very nice!! Will definitely recommend! He is an awesome person! Great p Jerry is amazing! Not a pushy salesman and always willing to answer questions. Very nice!! Will definitely recommend! He is an awesome person! Great place! More

Sold a car we bought to someone else! We live in KC and our dealership worked with Fletcher Ford in Joplin to secure the 2017 Explorer that we'd been looking for! We purchased it from our We live in KC and our dealership worked with Fletcher Ford in Joplin to secure the 2017 Explorer that we'd been looking for! We purchased it from our dealership and all we were waiting for was Fletcher to send the vehicle up...We received a call today from our KC dealership that Frank Fletcher Ford had sold our already purchased Explorer to someone else! I'm sure they were able to secure more money for themselves though since we were purchasing with A-plan. I would not recommend them because they are clearly not interested in being "men of their word." Don't know why I'm surprised; back in 2007 we were living in Joplin and asked them to help us find a vehicle that they did not have in stock, and rather than helping us locate the vehicle we wanted, they just kept directing us back to their inventory, showing us luxury models that were not in our price range, nor did we want those options. Not pleased then, and definitely not now! More

Easiest car buying experience ever! Jason Brown has always given me and my family great customer service in whatever sales position from bikes and parts to my vehicles. After my Chevy g Jason Brown has always given me and my family great customer service in whatever sales position from bikes and parts to my vehicles. After my Chevy got totaled I knew Jason would make a complicated issue simple. After driving a hand full of cars, Jason was able to find the perfect mesh of what my family needed. Jason truly works for his customers, not just selling you a car but everything that comes with owning a vehicle after the papers have been signed. I will always go to him for all of my vehicular needs! More

Pleasant Had a pleasant experience with FRANK Fletcher staff. Would recommend anyone buying a vehicle to look at FRANK Fletcher dealerships . Excellent service Had a pleasant experience with FRANK Fletcher staff. Would recommend anyone buying a vehicle to look at FRANK Fletcher dealerships . Excellent service after the sale. More

Awesomeness Was a fantastic experience and would recommend a hundred times over fantastic customer service... Alround great people!!!! They make magic happen at F Was a fantastic experience and would recommend a hundred times over fantastic customer service... Alround great people!!!! They make magic happen at Frank Fletcher Ford in Joplin. More

Great It was really great they kept working with me and made sure it fit my budget. I would not go any were else for a car. It was really great they kept working with me and made sure it fit my budget. I would not go any were else for a car. More

2017 Grabber Blue Mustang Wonderful. Our salesman was polite, courteous, and was eager to assist in any way possible. We will definitely be coming back for any future vehicles! Wonderful. Our salesman was polite, courteous, and was eager to assist in any way possible. We will definitely be coming back for any future vehicles!!! More

Great salesman Kyle Kuehn is a great salesman. He worked me for several days to make sure I was getting what I wanted. I would definitely tell people to go see Kyle Kyle Kuehn is a great salesman. He worked me for several days to make sure I was getting what I wanted. I would definitely tell people to go see Kyle and John. More

A wonderful experience For a first time buying a car at a dealership I have nothing bad to say about anyone yes i was scared and a nervous wreck about trying to buy a car an For a first time buying a car at a dealership I have nothing bad to say about anyone yes i was scared and a nervous wreck about trying to buy a car and getting turned down but my friend Jason Brown works there as a sells men and helped me get in a car that i love the sales manager John Atwood is absolutely the best manager ever they where not pushy on a car for me they did everything in there power to get me a low payment and worked with me on my down you guy have a for ever customer and i will be sending people your way thank you for giving me and my family a car that we love More