Frank Brown Honda

Need a new batterr too busy. No service We are traveling home from our vacation too busy to install a battery. We still have 350 miles home still . No other dealer. Available to us. We are traveling home from our vacation too busy to install a battery. We still have 350 miles home still . No other dealer. Available to us. More

Richly deserving of a negative (minus) rating After receiving an urgent voice message from Honda to take our 10-year old Honda Pilot to a dealer in response to a faulty airbag recall, my wife and After receiving an urgent voice message from Honda to take our 10-year old Honda Pilot to a dealer in response to a faulty airbag recall, my wife and I reluctantly turned our car over to Frank Brown's 'service team' to make the 'free' replacement. Stereo-typically, the Frank Brown service technicians took full advantage of this opportunity and proceeded to inspect and tamper under the hood as part of their responsibility to 'take care of us' --performing this unsolicited inspection, of course, prior to replacing the airbag. The result: recommendations for around $3k in 'needed' repairs, including an oil pan replacement that had been averted nearly a year beforehand by our mechanic, who had found a minor leak due to a stripped plug which he managed to successfully patch at our request. Up until the expert Frank Brown mechanics got their greedy hands on our car, the patch had held up superbly. We had no oil leaks. None. Zero. And I don't think it was mere coincidence that the patch failed the very day the dealership performed their examination. I politely expressed our dismay to both the service department and their fearless leader, franchise owner Brent Brown. Even though the story changed somewhat from the 'distress call' to my wife to my phone conversation with Mr. Brown, all valiantly stayed steady and resolute in their position: no adjustment to the cost of replacing the now useless oil pan. They were guilty of nothing but trying earnestly to meet their high standards and responsibility to their customers. Of course, we had to immediately take the car to our mechanic to fix what Frank Brown had broken, but we at least had the consolation of not spending a dime with Frank Brown. A very bad experience, and we will never go back to the this dealership. More