Frank Brown Honda
Lubbock, TX
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Deandra was amazing to work with. She was patient and worked hard to get us approved! She let us take our time on deciding on the perfect vehicle for us and our family! She has definitely made life long worked hard to get us approved! She let us take our time on deciding on the perfect vehicle for us and our family! She has definitely made life long customers out of us! More
The most quick and easy experience I’ve ever had with a dealership. The only dealership I dealt with that won’t force add ons to buy their vehicle. Will return for another vehicle. dealership. The only dealership I dealt with that won’t force add ons to buy their vehicle. Will return for another vehicle. More
First of all, I am a die hard Honda car owner, and I thoroughly enjoy driving my car. Secondly, Dean L. was my service advisor and he is very professional and informative. Thirdly, Terry, the cashie thoroughly enjoy driving my car. Secondly, Dean L. was my service advisor and he is very professional and informative. Thirdly, Terry, the cashier in the Service area, I have known him for as long as I have driven a Honda, and that has been years. Terry is the kindest person, always trying to help keep me informed of what was charged to me and why. He is professional, but he talks to me like he really cares about me and my car. I enjoy seeing him when I go the service area. He is a great asset. Thank you Terry. Sheila Neugebauer More
Dee was an awesome salesperson! Very helpful, super knowledgeable, and easy to work with. She made the process quick and painless! She went above and beyond even after the sale was a done deal. I lov knowledgeable, and easy to work with. She made the process quick and painless! She went above and beyond even after the sale was a done deal. I love my new 2021 Honda Civic EX more than I thought possible! Financing was a breeze, and I got a fair price on my trade in. More
Super friendly, knowledgeable, Polite, helpful, met us at the door! We called ahead because we came from out of town. We really appreciated that he had the car ready for us to test drive when we arrived at the door! We called ahead because we came from out of town. We really appreciated that he had the car ready for us to test drive when we arrived.The easiest car buying experience ever, for me! More
I am SO thankful for their service department I just moved to the area and have a 2016 HRV-EX. Out of nowhere when I was out of town I had lights show up on my dash that were all related to the pa I just moved to the area and have a 2016 HRV-EX. Out of nowhere when I was out of town I had lights show up on my dash that were all related to the parking brake system and I was so worried because I was an hour away and it was a holiday. I showed up and didn’t have an appointment, not feeling well and on crutches. They were ALL SO NICE and VERY HELPFUL. They drove me home and not too long afterwards they called and let me know that everything was actually okay with it and explained EVERYTHING as to what caused the problem. And they came to get me at my house and I was able to get my car back. I was SO worried... but they were all just so helpful and so nice, and I just can’t thank everyone enough. More
Honda 2019 CRV Matthew Crasta was very helpful in helping me make a decision on buying my new vehicle. My son also bought a Honda 2019 CRV and recommend Mr. Crasta.T Matthew Crasta was very helpful in helping me make a decision on buying my new vehicle. My son also bought a Honda 2019 CRV and recommend Mr. Crasta.Thank you. More
Very Comforting Frank Brown Honda rep Dan was very helpful, willing to work with us on pricing, and transparent in his dealings. Very much appreciate his help in lead Frank Brown Honda rep Dan was very helpful, willing to work with us on pricing, and transparent in his dealings. Very much appreciate his help in leading our new CRV More
AMAZING Yesterday was my first day buying a car! Ricardo helped me all day long and was honest and helpful in getting the payment affordable! 10/10 recommend Yesterday was my first day buying a car! Ricardo helped me all day long and was honest and helpful in getting the payment affordable! 10/10 recommend More
Still the best service for any Honda I have had two Hondas both civics, and I haven’t had to take them in but three times and each time Rudy provided excellent customer service, keeping m I have had two Hondas both civics, and I haven’t had to take them in but three times and each time Rudy provided excellent customer service, keeping me posted on the progress. The cars came back to me repaired and working well, in a very timely fashion. Would not hesitate to take my Hondas back to them. More