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Frank Brown Honda

Lubbock, TX

4.3
43 Reviews

5802 Spur 327

Lubbock, TX

79424

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Showing 43 reviews

December 17, 2024

I tried to purchase one of their high end Hondas and I was told they wouldn’t go anything below MSRP because “they’ll sell it at MSRP to someone”. That’s fine but they kept saying that they are here for t More

by Ruby Cruz
Recommend Dealer
No
Employees Worked With
Michael
November 21, 2024

My recent purchase of a used truck was handled very professionally by Cole. The whole process took little time, and everything went smoothly. More

by JW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Caleb in finance
July 30, 2024

Was looking for 2024 Civic LX and received a most unhelpful response from salesman, telling me that most people want the Sport trim. Really rude. I don't recommend this dealership. More

by magg
Recommend Dealer
No
Employees Worked With
Phil Richardson
July 17, 2024

We’ve bought 2 vehicles from Dee, she’s been great both times! And the financing process was easy! More

by jenniboller
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dee Mathes
July 02, 2024

This dealership was very professional and made my first car buying experience a breeze. My dealer went above and beyond to make sure I was comfortable with my deal. More

by Tienda9973
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Deeandra Mathes
July 02, 2024

Deanndra was amazing to work with she got us exactly what we wanted for an amazing price! I'm still in disbelief!! More

by Mrshenson224
Recommend Dealer
Yes
Employees Worked With
Deanndra Mathes
May 13, 2024

I stopped by Frank Brown Honda to look at a Honda Ridgeline. I was approached by a sales person named Rob. I did not solicit his services and asked that I be left alone to look at the models availabl More

by john
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Rob
April 07, 2024

Just a note to say that your service department did an excellent job on our oil change, as always. Dean, Paul, and Terry are outstanding members of of the team. More

by pastor.johnayers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean, Paul, and Terry.
Apr 07, 2024 -

pastor.johnayers responded

Top notch service as always

Apr 07, 2024 -

pastor.johnayers responded

Thank you to Frank Brown Honda Service Dept for you outstanding service.

March 22, 2024

Our Service advisor Paul V are very knowledgeable for what we asking regarding my vehicle and always warm welcome when we drop my car in early morning 7 AM .... When we checkout Terry always welcome with More

by Jaimin Patel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul V.
March 18, 2024

Our salesperson Dee Mathes was awesome I’ve never delt with such a good car sales person as her she was very knowledgeable and helpful but not pushy she changed my way of thinking when it comes to car sal More

by sheilabufe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dee Mathes
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