Frank Boucher Kia Volkswagen of Racine

Frank Boucher Kia Volkswagen of Racine responded

Thank you! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

Jldomson28 responded

wanted to let people know about. On 8/27/22 we went to Frank Boucher Kia of Racine to look at a car before I got mine. The guy seemed nice he took a little video of the car and was willing to work with us. So I put a $500 check deposit to hold the car because it was a Saturday at 4 when I decided I wanted the car. So we made appt to come back Tuesday 8/30 to Finalize the deal. Well first they cashed the check at the salesman we were working with told us they would hold it and we could get it back if the deal didn’t go through. First lie. They cashed my check on Monday. Then they were going to give me 500 for my trade which it Kelly book lowest was 2000 . Next they couldn’t get the payment low enough for what I wanted cause they kept adding shit on my bill. So we told the that night we wanted our money back. They tell us that they would have to get a check and send it to us. The finance guy promised us that he would make sure it would go out the next day. 8/31/22. So we waited. And waited. Called and texted them we kept getting different sorry but was promised it was sent out Sept 1 from Az. So we waited some more. So for 3 weeks we waited. And I got my check today it was post marked 9/15/22 from there location and the check was dated 9/12/22. So morale of this story Frank Boucher Kia of Racine sales people and office people LIE and keep peoples money. If I didn’t keep bugging I don’t think I would have gotten my money back.

Frank Boucher Kia Volkswagen of Racine responded

Thank you so much for your kind words, Alex, and for taking the time to leave us this wonderful feedback!

Frank Boucher Kia Volkswagen of Racine responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. Please give us a call so that we can further discuss your visit. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Chris Miller, Service Manager 262-886-2886

Frank Boucher Kia Volkswagen of Racine responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Service: Chris Miller (Kia,Mazda), Service Manager Todd Bishop (VW), Service Manager 262-886-2886

Frank Boucher Kia Volkswagen of Racine responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Frank Boucher Kia of Racine.

Frank Boucher Kia Volkswagen of Racine responded

Thank you, Karl! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Chris and our team met your expectations. Thank you again for choosing Frank Boucher Kia of Racine, we look forward to having you as one of our valued customers for many more years to come!

Frank Boucher Kia Volkswagen of Racine responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Frank Boucher Kia Volkswagen of Racine responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Frank Boucher Kia Volkswagen of Racine responded

Thank you for taking the time to share your feedback with us. Lee and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.