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Frank Boucher Kia Volkswagen of Racine

Racine, WI

4.8
1,139 Reviews

9601 Washington Ave #100

Racine, WI

53406

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1,139 Reviews of Frank Boucher Kia Volkswagen of Racine

April 25, 2023

Mitch was very welcoming and willing to discuss all options. The financing was easy and efficient. More

by SJ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mitchell Mink, Brandon Greeley, Brad Erie
Apr 25, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Mitchell and our team and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

April 20, 2023

Too long of a wait for an oil change that I had an appointment already made. More

by JOEHEBERT388
Recommend Dealer
Yes
Employees Worked With
I don’t know her name
Apr 20, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Chris Miller (Kia,Mazda), Service Manager

April 16, 2023

I am pleased with the level of personalized care provided. My first service appointment was easy to schedule. The mechanics worked diligently to find and remedy a problem with my lift gate. I recom More

by Kathy Carlson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Jacoby, Brandon Greeley
Apr 17, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Kathy, and don't hesitate to let us know if we can be of further assistance.

April 08, 2023

Anica in service is great. Used coupon or save 10% every little bit helps. Pictures of car on the way in is nice touch More

by MMOCZYNSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anica, Chris Miller
Apr 09, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Frank Boucher Kia of Racine.

April 06, 2023

We traveled from Texas to buy a car grim this dealership. On the initial test drive we felt an issue with the car going initially egregious driving we thought it was a traction issue due to snow on the roads More

by ENGLAND_KIRK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brad Erie
Apr 10, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Service: Chris Miller (Kia,Mazda), Service Manager Todd Bishop (VW), Service Manager 262-886-2886

April 04, 2023

Almer was great to work with. He was there to answer all of our questions and never made us feel like we were just a sale. He had a lot of patience with us, test drove many vehicl More

by hbwebb26
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Almer Croox
Apr 04, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Thanks for sharing your thoughts about your experience with Frank Boucher Kia of Racine. We appreciate your business and hope to see you again soon!

April 03, 2023

Didn’t receive car wash after oil change which I thought was complimentary. Highly important documents were also pulled from my glove compartment and tossed onto the ground. Really dissatisfied. More

by SARASCOON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Apr 07, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Chris Miller (Kia, Mazda), Service Manager Todd Bishop (VW), Service Manager 262-886-2886

April 02, 2023

I had a very good experience with sales person Lee. He was very pleasant, helpful and knowledgeable. He answered all questions and didn't rush me. I would recommend him to others. More

by DSCHLICHTING55
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lee McGee
Apr 03, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 01, 2023

We had great experience! Lee was a fabulous sales person. Couldn’t be happier with our purchase. Joan More

by JOANKNAUTZ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lee McGee, Chris Miller
Apr 01, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Apr 01, 2023 -

JOANKNAUTZ responded

I have purchased two vehicles from Frank Boucher , and have been happy with the vehicles and service calls.

March 30, 2023

They were accommodating and communicative throughout the process. There was an issue with one of my tires and they worked to get a replacement there within hours. Also, the shuttle driver was very pleasant More

by joshluksich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika
Apr 01, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Frank Boucher Kia of Racine.

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