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Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville
Janesville, WI
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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My initial contact was with Pami Danks. She responded to my E-Mail request 24-48 hours before competitors and provided types of cars available and pricing information that I requested. Followed up on phone my E-Mail request 24-48 hours before competitors and provided types of cars available and pricing information that I requested. Followed up on phone and E-Mail to insure I had everything I needed. Called dealership and spoke with Bob Ucker and confirmed pricing and that vehicle would be transported from Racine Wisconsin to Janesville. Bob complete the most effective and complete review of my new VW Jetta TDI that I have ever had. The dealership experience is by far the best ever. I have had deliveries by Mercedes, BMW, Porsche, Oldsmobile, Pontiac and have never had what I would considered a better delivery experience. I would gladly recommend Frank Boucher of Janesville, Wi to anyone. Great Dealership More
Our VW was rear-ended at low speed. Boucher had the lowest price estimate for REPLACING parts, and they are in the town we live in, so we went with them. The "fix" looked great, but the service/body ma lowest price estimate for REPLACING parts, and they are in the town we live in, so we went with them. The "fix" looked great, but the service/body manager stated he did not have the receipts for the parts yet, and they would be in the mail to us. About 3 weeks later the exact areas which had impact on the rear bumper are peeling paint. Instead of using a replacement bumper cover as they quoted, they used a heat gun on the old one for straightening, and then painted it. Furthermore, we were looking at actually trading the car in for a new TDI. Their sales manager would literally NOT get out of his chair to give us the time of day to talk about trade-in value, or the TDI Jetta Wagon we were interested in sitting on their lot! The most bizzare "sales experience" we have ever seen-blow off the customers!? Rip off their insurance company with outright fraud? It is unfortunate that this attitude and culture at this dealership is supported by 15 other Boucher dealerships. We drove across town to the Rock Co. Honda dealership who REALLY wanted our business. More