Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville

My over all except has been good. The sales dept was phenomenal! I have struggled a little with service. When I dropped my truck off for the spray in bedliner that went well. Whe The sales dept was phenomenal! I have struggled a little with service. When I dropped my truck off for the spray in bedliner that went well. When I tried to get information about picking my truck up is where it went a little wrong I called up and was transferred to service and the advisor told me Mikayla was my advisor and put me on hold to get her. This is when I started to get upset. I was on hold for over 25 minutes and no one ever picked up. I called back after the long wait time and asked for Mikayla specifically this time. I got her right away this time. I told her that I was on hold for over 25 minutes and the response I got was “I’m not sure who they were paging but it wasn’t back here”. Not really any apologies but I just got the not my fault vibe. I was told my truck was being picked up and should be back to the dealer before I got there. That was Good. I arrived found Mikayla and she said “there is no paperwork because it was part of the deal”. She handed my keys and said my truck was in the back. As I started to walk away she asked if I wanted it pulled up and I declined I get to my truck thinking there may be some kind of information from the company that did the bedliner some kind of warehouse info or something. There was nothing. Not her fault but my radio was turned up louder than when I left it. I know that is kind of trivial but it bugged me none the less. So I went back into the drive to ask Mikayla about the warranty info and whether or not there was a cure time or dry time on the liner because I wanted to wash the truck right away. She said “that is a good question and we should ask them that the next time we go over there”. I also asked about any warranty info for the liner and she said she had none and that it was covered by the dealer. I looked at the companies website and the liner offers a lifetime warranty only if you fill out and submit the requested info online. I reached out again to the dealer and was told that they would cover any issues with the liner if something happens. Now I do not expect anything to happen but I hat if I move out of state or move away from this dealer. Would I now have to drive back to the dealer states away just to fix a problem that the bedliners manufacture should handle. More

Randy Ludlum was very helpful finding the right car for my wife. I have brought several vehicles from Randy and he is a great salesperson. He’s not pushy like most salespeople. He listens to his customers my wife. I have brought several vehicles from Randy and he is a great salesperson. He’s not pushy like most salespeople. He listens to his customers and offers the best vehicle matching their needs. More

The whole experience was Great ! From start to finish. Thanks , The only thing I would say with older customer paper copies no everything on a flash drive. From start to finish. Thanks , The only thing I would say with older customer paper copies no everything on a flash drive. More

Friendly staff. Very knowledgeable. Made the buying process very painless. Would definitely recommend to others and return for future automobile purchases Very knowledgeable. Made the buying process very painless. Would definitely recommend to others and return for future automobile purchases More

Everyone was efficient pleasant and honest. They made the entire experience wonderful. I wouldn’t go anywhere else! They made the entire experience wonderful. I wouldn’t go anywhere else! More

A great sales team that is welcoming and makes the process very easy. I would recommend this dealership to all my family and friends process very easy. I would recommend this dealership to all my family and friends More

The team went the extra mile to get me an awesome deal! ! I highly recommend them!! ! I highly recommend them!! More

I recently purchased a 2020 Honda Civic from here and overall was a great experience. Sales Consultant, Mel, brought a friendly introduction and a very informative discussion about the vehicle. Sales overall was a great experience. Sales Consultant, Mel, brought a friendly introduction and a very informative discussion about the vehicle. Sales Manager, Eric, was willing to negotiate a deal within my range and was very reassuring for a first-time buyer. Finance Manager, Nathan, helped conclude the deal and clearly brought an explanation of everything I had to sign. Overall, this was a great experience and a great environment for purchasing my own vehicle. Thanks again, Mel, Eric, and Nathan. More

Always very efficient and a pleasure to work with. Mostly dealt with corresponding with emailing back and forth. Mostly dealt with corresponding with emailing back and forth. More