Frank Boucher Chevrolet Cadillac of Racine - Service Center

Always Great Service With the craziness surrounding COVID-19, I needed an oil change and a brake job. Mike was awesome in setting this up. The service department is fant With the craziness surrounding COVID-19, I needed an oil change and a brake job. Mike was awesome in setting this up. The service department is fantastic, well-run and all the people are nice. I wouldn't take my car anywhere else. I've used other service departments and this, by far, is the best one. Tell Jeff I'll give him a five-star review if he posts his picture. :) More

Amazingly and pleasantly surprised. Everything was quick and complimentary. The environment was cleaned. Hans did not fail to tell all the ways he could be of service to me. He offered beverages and the WiF and complimentary. The environment was cleaned. Hans did not fail to tell all the ways he could be of service to me. He offered beverages and the WiFi passcode (due to no difficulty with service availability) at this location. My car was washed, which was much needed. Absolutely loved heading to location as oppose to the 1 hour away trip i usually make for my car. More

had a recall and my first oil change. my car was finished in the time my service person said.also i had a dent repaired by dent wizard. his work also was very good. my car was finished in the time my service person said.also i had a dent repaired by dent wizard. his work also was very good. More

Vehicle not working correctly at delivery I can not believe the people who prepared my car for delivery do not know how a clutch is supposed to work. I called the service department about the I can not believe the people who prepared my car for delivery do not know how a clutch is supposed to work. I called the service department about the clutch that is very slow to engage. He said it was normal for a performance Camaro. At least the manager that greeted me at the service center agreed. It has now been in your garage longer than mine. This issue should have been noticed before delivery. Does anybody actually drive these cars to test them. My new car experience is at ZERO now. I hope it can be repaired the first try but when the service people did not know it was wrong, what chance of the repair being correct? Also, the owners manual, second key and tire inflation kit are no where to be found. I am very disappointed after spending $65,000 . The sales person, Charlie, was helpful to me. I enjoyed working with him. More

Oil change recall work Dealership has treated me very good since day I first went in. Helped me with turning in leased vehicle from another dealer.including clearing up wron Dealership has treated me very good since day I first went in. Helped me with turning in leased vehicle from another dealer.including clearing up wrong charges from that dealer.sales associate very careing even after sale. More

The body shop at Frank Boucher is awesome!!! Everything was easy. Got an estimate, contacted my insurance, body shop contacted me back, brought my car in and had it back the same day I brought it in!!! Dyl was easy. Got an estimate, contacted my insurance, body shop contacted me back, brought my car in and had it back the same day I brought it in!!! Dylan and everyone I dealt with were all great!!! Thank you for the excellent customer service!!! More

I love going to Frank Boucher. They have a nice waiting area and all the employees are super nice. I would recommend Boucher to anyone. area and all the employees are super nice. I would recommend Boucher to anyone. More

Pleasant, timely, helpful I have worked with Hans on two separate occasions, and both times he has been very helpful, ensuring that I understand the work to be completed, and a I have worked with Hans on two separate occasions, and both times he has been very helpful, ensuring that I understand the work to be completed, and also following up to make sure I was satisfied when the work was done. I would heartily recommend Hans to anyone, he is very easy to work with and also quite personable. More

Regular maintenance Took my car in for appointment to get oil change, tire rotation and a wash. Car was taken in on time and returned in about one hour. All service done Took my car in for appointment to get oil change, tire rotation and a wash. Car was taken in on time and returned in about one hour. All service done as requested. Thank you Morry Decker. More

Great Service All went great. The service was completed on time. Employees are polite and helpful. My vehicle got washed as a nice bonus. I will be back... All went great. The service was completed on time. Employees are polite and helpful. My vehicle got washed as a nice bonus. I will be back... More