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Frank Boucher Chevrolet Cadillac of Racine - Service Center

Racine, WI

4.5
938 Reviews

938 Reviews of Frank Boucher Chevrolet Cadillac of Racine - Service Center

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October 23, 2020

Part of the work performed resulted in a broken oil seal. Once discovered, it was fixed the same day and turned out ok. Fixing the problem including towing the car from my house then delivering the car bac More

by SCOTT.SALVATOR
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ken Kuhfuss
Oct 26, 2020 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for sharing, Scott! Please reach out to us if there is anything else we can do for you.

October 23, 2020

I was greeted and taken care right away, the gentleman was very knowledgeable he made sure i got the best price. He was amazing, very helpful and friendly. More

by MMORDJA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Johnson
Oct 26, 2020 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for the review!

October 22, 2020

Alex was great to deal with. He gave me the information and the service I needed to get my car fixed. Looking forward in doing business with Alex in the future More

by RPMCGRAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Bair
Oct 26, 2020 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for the positive review! We are glad you enjoyed working with Alex!

October 22, 2020

Alex was excellent to work with. He was professional and kept my time within an hour even though the service tech was late. Great visit. Thanks More

by JOHNNYC1
Recommend Dealer
Yes
Employees Worked With
Alexander Bair
Oct 26, 2020 -

Frank Boucher Chevrolet Cadillac of Racine responded

We appreciate the review, Johnny!

October 21, 2020

Good service and easy to make appt. Morry gave me timely quote for new tires and had paperwork ready for refund. Fast and efficient and helpful. More

by JMARS64
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2020 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for the review!

October 21, 2020

Morry was amazingly patient with me. I couldn't decide what work I wanted completed on my vehicle. The technician Derek came out to explain the things that were pressing, and the things that could wait. T More

by ROB.DAVID64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Fortier
Oct 26, 2020 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thanking for sharing about your experience with us, Rob!

October 20, 2020

Friendly service and quality workmanship. Hans has always been a pleasure to work with, his recommendations are great and always pleased with service department experience at Racine Boucher More

by Jas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hans Freisheim
Oct 26, 2020 -

Frank Boucher Chevrolet Cadillac of Racine responded

We hope to see you again in the future, Jas!

October 16, 2020

Jeff was awesome! Honest and helpful!! He’s great with customer service! Made my visit easy and stress free! I’m glad he is a part of that team! More

by GINA.M.LEPAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Johnson
Oct 26, 2020 -

Frank Boucher Chevrolet Cadillac of Racine responded

Gina -- We are glad you enjoyed working with Jeff!

October 14, 2020

Hans is always so friendly and patient with me. Actually all of the employees in the service area have been great - and I've been goings there at least 10 years. More

by LJackson1
Recommend Dealer
Yes
Employees Worked With
Hans Freisheim
Oct 26, 2020 -

Frank Boucher Chevrolet Cadillac of Racine responded

Linda - we are thrilled you enjoy working with Hans!

October 13, 2020

Was never given a quote when appt was set up and the writer never gave me a post follow up explanation of any services needed More

by jessicalimon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alexander service writer
Oct 14, 2020 -

Frank Boucher Chevrolet Cadillac of Racine responded

Jessica - thank you for the review. Please reach out to our Service Manager, Matt Luchini, at 262-886-1010 so we can explain your recent service visit with us and answer any other questions.

Oct 14, 2020 -

jessicalimon responded

Its kind of late for that! Shouldnt it have been done at time of vehicle pick up? And also the fact that i was not given the work order to sign to authorize the work performed? I still wouldve gotten the work done, but having worked in the service department of a dealership for 16 years i noticed that certain steps were not taken at the time of the vehicle write up!

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