Frank Boucher Chevrolet Cadillac of Racine - Service Center

I worked with Morry in the service department. Morry has AMAZING customer service and has helped me multiple times with my Tahoe. I can easily count on Morry if anything is wrong with my truck AMAZING customer service and has helped me multiple times with my Tahoe. I can easily count on Morry if anything is wrong with my truck More

Scheduling my oil change was easy and accommodating. When it came time to pick up my vehicle, I was disappointed. First of all I went to the cashier to pay and the paperwork was not there, then when she rece it came time to pick up my vehicle, I was disappointed. First of all I went to the cashier to pay and the paperwork was not there, then when she received it I asked if I could use coupons I had received in the mail and she said I had to ask somebody else about them. Why does the cashier not know about them or how to process them. She never said let me call and ask the person. Then I came out to get my car and the tech drive off with it around the building, so I had to follow it. When I asked him what he was doing , he stated getting it washed. Why was it not washed when the work was completed??? Once he was done with the wash he pulled it back into the garage. Why???? So, I had to go back around the building. Then the service guy came out and I had to go back into the garage to drive it through to leave. This was all done after I got a call about an hour and half before stating my car was ready for pickup. I dropped my car off at 7 am and they called a the about 3:30 stating it was done. All that was done was an oil change and wiper change. I don’t classify this as good customer service. More

As always, the service was spectacular! We appreciate this dealership and we will not go any where else. We tell everyone that we know how pleased we are with this dealership ! Way to go!!!! this dealership and we will not go any where else. We tell everyone that we know how pleased we are with this dealership ! Way to go!!!! More

I don't mind surveys but this part I don't like. Everyone was nice,informative, helpful and seemed very knowledgeable. And now we have twenty five words. was nice,informative, helpful and seemed very knowledgeable. And now we have twenty five words. More

It is a clean and nice environment. Took care of me even when I came in with out a appointment. Nice sitting room for waiting for your car. when I came in with out a appointment. Nice sitting room for waiting for your car. More

Supper Nice people, good work, and very satisfied. Morry Decker was very friendly and dealership is easy in and easy out. Will recommend to others. Decker was very friendly and dealership is easy in and easy out. Will recommend to others. More

Work was done in a very timely manner. Everyone was very friendly and seemed to be genuinely interested in getting things done. The person that sold me the car stopped to chat. friendly and seemed to be genuinely interested in getting things done. The person that sold me the car stopped to chat. More

I have been going there for repairs and scheduled service for 4 years and have never been mistreat always friendly, on time, clean, with decent prices and a car wash after every service. I do miss the free p for 4 years and have never been mistreat always friendly, on time, clean, with decent prices and a car wash after every service. I do miss the free popcorn stopped for the Corona virus. More

Mr. Decker in service is outstanding he new what needed to be done, got it done and put a smile on my face. Five stars to him and the mechanic that did the work! to be done, got it done and put a smile on my face. Five stars to him and the mechanic that did the work! More

it took over 90 mins to change the oil and rotate the tires. this seems to me to be excessive amount of time for this type of service. tires. this seems to me to be excessive amount of time for this type of service. More