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Frank Boucher Chevrolet Cadillac of Racine - Service Center

Racine, WI

4.5
938 Reviews
Call Service Center (262) 240-6105

938 Reviews of Frank Boucher Chevrolet Cadillac of Racine - Service Center

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August 13, 2022

Although I did like my sales person I feel that I wasn't treated like my issue mattered for repair More

by THLOESSIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Morry Decker
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Rapinchuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Aug 15, 2022 -

THLOESSIN responded

When i test drove the vehicle i noticed that my drivers seat seemed loose. Unfortunately i forgot to mention it to the sales man. Now to find out that the frame is broken and is not under warranty. And to a certIn point i understand but had I remembered to mention it at the time i believe it would have been taken care of. Now its been a few weeks and i havent heard of any correspondence regarding the seat. Talked with the service mgr and he said he'd look for a seat that matches. Ibfeel like it should be covered under my extended warranty.

Aug 15, 2022 -

THLOESSIN responded

Todd Loessin 414 651 3377 after 230pm m thru f

Aug 15, 2022 -

THLOESSIN responded

Thloessin@wi.rr.com

August 10, 2022

Morry is the best. He listens and takes care of our conversation and our vehicles More

by KATHYFEUSTEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 11, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you so much for your excellent review, Kathy! We are so glad that Morry had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Frank Boucher Chevrolet Cadillac of Racine. Please don't hesitate to reach out if you need anything else.

August 10, 2022

Excellent and curtious service that was performed on time and as promised. I go nowhere else, More

by Todd.lindblom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Piscitello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hans Freisheim, Jeff Johnson, Ken Kuhfuss, Michael Wichgers
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Aug 11, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Todd, thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 09, 2022

Very timely service. Oil change service done within an hour. Vehicle was washed after service was completed by techs. More

by Brent McCoy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wichgers
Report | Print
Aug 10, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine.

August 03, 2022

I won't be going back----I went there twice for tires. The first time they couldn't find them, the second time the tires were arriving on a 2 pm delivery. My appointment was for 9 am that same day. I don More

by KMSTANG
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Morry Decker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie Bussian
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Aug 03, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

I am so sorry to hear you had a negative experience with us. When you have the opportunity, please reach out to our Service Manager, Jim Piscitello, at 262-886-1010 so we can discuss this further with you. We hope to hear from you soon.

August 01, 2022

They wanted to try to charge me $92 for an oil change when I was really supposed to get it for free they need to doublecheck before they wanna charge More

by DWEINZATL
Recommend Dealer
Yes
Employees Worked With
Morry Decker
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

July 25, 2022

This was my fourth car I’ve purchased from this dealership as always I’m very satisfied with all of my time spent with you. More

by Kbjwright
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert David
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 26, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 20, 2022

Once again I received excellent service when I had my car detailed I would absolutely bring the car back next year More

by MRRICCO44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you so much for the awesome review! Take care!

July 15, 2022

They got my car in the same day. Everyone was friendly and helpful. Shuttle service is a big plus More

by GRIZZYCAT4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Piscitello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wichgers
Report | Print
Aug 09, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for the great review! We appreciate it.

July 07, 2022

Great customer service. Service was done promptly on arrival and the broken splash guard under the truck was replaced with no hassle. More

by RORY.MARY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Piscitello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hans Freisheim, Jeff Johnson, Ken Kuhfuss, Michael Wichgers
Report | Print
Aug 09, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

We really appreciate you taking the time to leave us feedback on your visit! We hope to be of service to you again! Take care!

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