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Frank Boucher Chevrolet Cadillac of Racine - Service Center

Racine, WI

4.5
938 Reviews
Call Service Center (262) 240-6105

938 Reviews of Frank Boucher Chevrolet Cadillac of Racine - Service Center

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October 10, 2022

I was greeted kindly and staff was ready for my appointment. Car was serviced as expected and advice was given for next service. More

by kelvin09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Kelvin, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine, we look forward to having you as a valued customer for many years to come!

October 09, 2022

I did not eant my tires rotated. I asked for a car was but didn’t receive one. No car wash happen often More

by Khzkyzykx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gray haired girl
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Oct 10, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please reach out to us directly. We'd love the opportunity to get more details to see if we can turn this situation around for you.

October 06, 2022

Great had flat tire got extended protection contacted Jim/Nick took care of it the next day. Will definitely recommend to everyone thanks again More

by mawi154.mw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Piscitello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick service advisor
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Oct 07, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 04, 2022

Good service for oil changes, but to expensive for a transmission flush quote. $100 cheaper elsewhere. More

by Hawk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitchell
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Oct 05, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for your honest review of Frank Boucher Chevrolet Cadillac of Racine. We truly appreciate your business and look forward to having you as one of our valued customers for many more years to come!

October 04, 2022

They nice people but I take my car to the dealer service department 6 times now for the exactly same problem and a pay 1,600 dollar and not yet my car is done 6 times come back for the exactly same situatio More

by ivanpiri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Morry Decker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Piscitello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick , Michael Wichgers
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Oct 04, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Ivan, thank you for brining this to our attention. When you have the opportunity, please reach out to our Service Manager, Jim Piscitello, at 262-886-1010 so we can discuss this further and go the extra mile to make things right,

October 04, 2022

Great service, agent were most helpful and accommodating. Agent make customer feel welcome as though you’re special More

by RLGROVE55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 01, 2022

Micheal has always been helpful. Sorry you could not get me tires Or make a 2 door Cadillac. It’s ok I’ll be back. Make the XLR again More

by lance
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wichgers
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Oct 02, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

We are very happy Michael provided you with a positive experience! We sincerely value your business and look forward to your next visit.

Oct 02, 2022 -

lance responded

👍👍

October 01, 2022

Always a great experience. The service department is always top knotch. We certainly do appreciate it. Thanks again. More

by sprosborough
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine!

October 01, 2022

Came for routine maintenance and the service advisor attempted to do half a dozen upsells that my vehicle does not need More

by Zap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Morry Decker
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for bringing it to our attention. Please give us a call to discuss further. We would love the opportunity to touch base with you and address your concerns. Best Regards, Jim Piscitello, Service Manager 262-886-1010

September 30, 2022

Great service & friendly staff. They treat you like family and are very attentive to your needs. More

by dawghaus1206
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2022 -

dawghaus1206 responded

I have been a long time customer of Boucher and have always been treat fairly.

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