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Frank Boucher Chevrolet Cadillac of Racine - Service Center

Racine, WI

4.5
970 Reviews
Call Service Center (262) 240-6105

970 Reviews of Frank Boucher Chevrolet Cadillac of Racine - Service Center

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September 10, 2024

excellent service waiting service on time very good time not to long of a wait More

by PHINE49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamus Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Frank Boucher Chevrolet Cadillac of Racine to be a positive one. Please don't hesitate to reach out if you need anything else. Jim Piscitello Service Manager 262-886-1010

September 06, 2024

Left my car full of trash from the seat covers and windshield dirty with handprints More

by Jlc3200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Colon
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Jim Piscitello Service Manager 262-886-1010

September 04, 2024

Better than the first. ... hands free is ustill not right have to use android auto..... More

by bajames020151
Recommend Dealer
Yes
Employees Worked With
Morry Decker
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Jim Piscitello Service Manager 262-886-1010

Sep 04, 2024 -

bajames020151 responded

i've been having trouble with my hands free calling for months now. also onstar...part was ordered finally got installed...after spending an hour with onstar it finally works but the only way we could get hands free to work was holding in hands free button then responding to android auto for the call. so in essence its going thru my phone not the bluetooth/wifi on the car. if i just push hands free button the car repeatedly asks what would u like never connecting to my contacts finally it just hangs up. it does not hear my requests. after paying all this money for this new vehicle one would expect it to perform right..I've been to two different dealers the one in milw which was bright star now kunis. they had the nerve to accuse me of not paying my onstar bill when i bought an extended warranty lasting to nov 25. this has been a very frustrating experience with incompletely restoring my vehicle to proper running.

August 31, 2024

Amazing customer service provided by Phil from the body shop. This is my third time and every time I go to Phil because he provides “white glove” customer care! He is great!!! More

by andres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phill from the collision dept.
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Sep 02, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you, Andres! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine. Jim Piscitello Service Manager 262-886-1010

August 23, 2024

My car runs like a dream now! Work was completed in a couple days and all is well. More

by Denise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Maglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for your very kind review, Denise. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Frank Boucher Chevrolet Cadillac of Racine. Jim Piscitello Service Manager 262-886-1010

August 20, 2024

I was treated very good and it was a pleasure working with all of the people involved in the sale and purchase of the truck. More

by JIMSTRELOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Rapinchuk
4.0
This rating includes all reviews, with more weight given to recent reviews.
Anton Lak
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Tessmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Colon
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

Jim, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Congratulations on your new truck! Jim Piscitello Service Manager 262-886-1010

August 17, 2024

This was hands down the best service I’ve ever had at a service center! Mitch was awesome and made the whole process as smooth as could be! More

by Jaredthomasoppy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Karpinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you, Jared, for your kind words for Mitch and this review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine. Jim Piscitello Service Manager 262-886-1010

August 15, 2024

Took my truck in for warranty worked cover by GM and they refused to service my vehicle. Ended up towing it to another dealer. More

by jcrewpropertypreservation
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Tessmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Maglio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James- sales, just a word of advice anyone can sell a car, it takes service to build a client for life.
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Aug 16, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

Hello - we are sorry you had a negative experience with us. When you have the opportunity, please reach out to our Service Manager, Jim Piscitello, at 262-886-1010 so we can discuss this further with you.

August 03, 2024

Was quoted $45 plus tax over the phone (my significant other heard same thing). Upon arrival, bill was $524. More

by bozroz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Maglio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 05, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

Providing a positive experience is our top priority. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Jim Piscitello Service Manager 262-886-1010

July 04, 2024

The service center staff are always helpful and always willing to answer questions. Thank you for everything. More

by rsalinas_hultman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosa Salinas-Hultman
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Jul 05, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jim Piscitello Service Manager 262-886-1010

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