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Frank Boucher Chevrolet Cadillac of Racine - Service Center

Racine, WI

4.5
938 Reviews
Call Service Center (262) 240-6105

938 Reviews of Frank Boucher Chevrolet Cadillac of Racine - Service Center

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November 24, 2022

Everything about Frank Boucher my family loves the the service and especially your sales people. LUKE Lueneburg is number one and Heather Vesley is awesome. Thank you for a great job thing Boucher. More

by Gloria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Vesley , Luke Lueneburg
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Nov 26, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Gloria, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Luke met your expectations. Thank you again for choosing Frank Boucher Chevrolet Cadillac of Racine, we look forward to having you as one of our valued customers for many more years to come!

November 21, 2022

Really nice people and great customer service…I feel like they’re actually honest! They took great care of my caddy More

by timothybuldak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Piscitello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Johnson, Ken Kuhfuss, Michael Wichgers
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Nov 22, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for your very kind review, Timothy. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Frank Boucher Chevrolet Cadillac of Racine.

November 19, 2022

Prompt service response when I arrived, waiting time was less than expected. Comfortable waiting area. More

by dalegraeven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wichgers
Report | Print
Nov 20, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine!

November 19, 2022

Lots of people sitting at their desks when one arrives for service. Not too many interested in coming out to greet the customer - even to say, “I’ll be with you as soon as I can.” More

by GESIMON75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Nov 21, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please give me a call directly. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and I'd love the opportunity to get more details to see if we can turn this situation around for you. Jim Piscitello, Service Manager 262-886-1010

November 18, 2022

The dealership always does there best to help with whatever your issue or problem is. More

by michellejanczak66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wichgers
Report | Print
Nov 18, 2022 -

michellejanczak66 responded

Thanks for all your help.

November 17, 2022

Pulled into service garage and was greeted right away with a friendly greeting by service manager. Took my vehicle back right on time of my scheduled 1pm appointment and was returned the same way it left More

by 6pksummer1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Piscitello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 17, 2022

Easy to communicate with. Friendly service and always works in a timely matter. Also has family employeed More

by DSUCH732
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather
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Nov 20, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 17, 2022

I had a very short waiting time and the service was very courtious.i am very pleased with everything More

by Judithwichgers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wichgers
Report | Print
Nov 20, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Judith, and don't hesitate to let us know if we can be of further assistance.

November 16, 2022

Kindness, quickness and not long to wait before I was on my way to go home More

by GRAMABIRDIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cashier and information desk
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Nov 17, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 13, 2022

This is an excellent service department. I’m always treated professionally and have never had a problem or concern with work done on my car. More

by Gdamato
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Piscitello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Frank Boucher Chevrolet Cadillac of Racine to be a positive one. Please don't hesitate to reach out if you need anything else.

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