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Frank Boucher Chevrolet Cadillac of Racine - Service Center

Racine, WI

4.5
938 Reviews

938 Reviews of Frank Boucher Chevrolet Cadillac of Racine - Service Center

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December 01, 2022

Started great actually was the quickest service I have had yet. But I feel there are corners being cut, first when the oil change was done my car wasn’t washed. This is the first time this happened. I als More

by Brianktamerbk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Brian, when you have the opportunity, please reach out to our Service Manager, Jim Piscitello, at 262-886-1010 so we can discuss this further. We hope to hear from you soon.

December 01, 2022

I received top quality service and I am completely satisfied thanks you so much Maury More

by MAURICEJ713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Frank Boucher Chevrolet Cadillac of Racine to be a positive one. Please don't hesitate to reach out if you need anything else.

December 01, 2022

I always seem to have a great experience at your location. Definitely going to continue my business there. More

by rocco.lazaris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 01, 2022

Everything went smooth It was truly surprised how great the service was I will Definitely check with them When looking for a new car More

by TAHLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Piscitello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wichgers
Dec 02, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 29, 2022

Did a real nice job on our truck that needed a bumper replaced thank you More

by Casinojack49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip L Thunhorst
Nov 29, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine, we look forward to having you as a valued customer for many years to come!

November 29, 2022

The initial check in was quick and easy. The work performed was thorough and correct. One thing though, I would have liked an initial price estimate of the two items i had indicated, new b More

by ANDLYDELNEGRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Nov 29, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

November 28, 2022

Morry and the crew always does a fantastic job of taking care of my vehicles. I would recommend the Boucher service staff to anyone. More

by M Peterson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 28, 2022

The wait time was ridiculously long! After getting my oil changed no sticker was placed on windshield for next oil change, tire pressure wasn't checked.. Wasn't pleased with service won' More

by ftdaddydre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Piscitello
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for bringing this to our attention. Please reach out to our Service Manager, Jim Piscitello, at 262-886-1010 so we can discuss this further with you & go the extra mile to make things right. We hope to hear from you soon.

November 26, 2022

This rating is for this particular visit. Past experiences have been 5 stars or better. For some reason, this oil change, service was subpar. I had an appointment, yet was not acknowledged More

by Konjuraken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure, it was a woman at the second desk as y
Nov 27, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to give us a call so we can discuss your visit one-on-one. Jim Piscitello, Service Manager 262-886-1010

Nov 29, 2022 -

Konjuraken responded

Hi Jim - I will be coming in for an oil change later this week. Again, I do trust Boucher service and feel the quality is 5 stars. My rating was for this particular visit. Does not diminish my respect. See you later this week. Ken

November 26, 2022

Always good communication with Michael from service, My Escalade gets repaired quickly and efficiently . Always get good service from Boucher . More

by Sylschmidt69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wichgers
Nov 27, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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