Frank Boucher Chevrolet Cadillac of Racine - Service Center

Boucher was able to diagnose the issues w my car and make the necessary repairs. Very pleased with the outcome of my repairs the necessary repairs. Very pleased with the outcome of my repairs More

The service department lacks professionalism, the communication is nonexistent and they wasted my time. I dropped my car off on Monday due the check engine light being on and getting an error message communication is nonexistent and they wasted my time. I dropped my car off on Monday due the check engine light being on and getting an error message. I was told that I would hear something Tuesday by noon. I called Tuesday at 1PM and couldn’t get ahold of my the associate who was handling my car so I called the general service number and was told by another associate that my car was getting “tested”. Wednesday afternoon I called the associate again with no answer so I called the general number again and was told that my was being “tested” again. I again asked for the associates number that I was working with just in case there was something I was missing. I left work early and went to the dealership to try to speak to someone. I got there at 4:45 pm. The associate that I was working with was not there so they called him and he said they were doing testing and I could take it home if I pay for the testing but they had no answers. I thought it was weird that they wanted me to pay for testing but they couldn’t tell me what was tested or what was wrong with the car so I left the car there. Thursday morning I called from a different number and the associate that I was working with answered the phone and said that he thought my car had the wrong oil in it and they would change the oil and give me a call back. Friday morning I called and left a message and my called was not returned. Saturday I called no answer or a return call. Monday I called and no answer so I called the general number and asked to speak to a manager. I spoke to Jim whom I told all this to, I put was put on hold and when Jim came back he said he talked to the technician who said he tested the car, they didn’t change the oil because it had the correct oil in it and the associate said he communicated with me several times throughout the week and left me a message saying that I can pick the car up on Friday which neither is true. Jim basically said I was a liar and what did I expect him to do and that I could come pick up the car free of charge because they did NOTHING. More

Keep me informed about the progress of the repair. Some of the parts needed took awhile to get, but I was getting calls from Phil with updates. Some of the parts needed took awhile to get, but I was getting calls from Phil with updates. More

Staff were very friendly, service was quick and done well. They still service Saabs, which is a huge plus for me! well. They still service Saabs, which is a huge plus for me! More

Excellent Service! ! Heather Vesley was very Professional ,Friendly 😊 Luke Lueneburg is the same way whenever we see him , We don’t even have business with him everythi ! Heather Vesley was very Professional ,Friendly 😊 Luke Lueneburg is the same way whenever we see him , We don’t even have business with him everything 😊 Always very Professional and Charming 😊 Frank Boucher is our family too 👍😊 More

Mitch was great. Very informative and told me what to anticipate repair/maintenance in the next month or so. Very informative and told me what to anticipate repair/maintenance in the next month or so. More

Professional team that is customer focused and would highly recommend family and friends if ever needing service highly recommend family and friends if ever needing service More

Usually get a report of condition of wipers, brakes, tires etc and no report was given and the mechanic didn’t reset the oil change percentage module tires etc and no report was given and the mechanic didn’t reset the oil change percentage module More

They do a nice job with SERVICE, sales, not so much had my old Chevy service there, but my new one somewhere else my old Chevy service there, but my new one somewhere else More

Great customer service. I appreciate it and will continue using you all. Thank you Mr. Decker I appreciate it and will continue using you all. Thank you Mr. Decker More