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Frank Boucher Chevrolet Cadillac of Racine - Service Center

Racine, WI

4.5
938 Reviews
Call Service Center (262) 240-6105

938 Reviews of Frank Boucher Chevrolet Cadillac of Racine - Service Center

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January 17, 2023

The customer service is/was great! But, the quoted prices were wrong everytime for all my services. More

by moniqueh714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wichgers
Report | Print
Jan 17, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for bringing this to our attention. When you have the opportunity, please reach out to our Service Manager, Jim Piscitello, at 262-886-1010 so we can discuss this in further detail. We hope to hear from you soon.

January 17, 2023

The sale staff was excellent The service Depart is excellent I highly recommend this dealership More

by Fastscrap1
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Petko
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Jan 18, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 15, 2023

They were Friendly and welcoming. and the dealership was clean. They were nice and accommodating. More

by Spoyner
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Nick Nelson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie Bussian, Daniel Hinze
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Jan 15, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine!

January 10, 2023

Everyone was really accommodating. The service was fast and even got a car wash. Fantastic visit More

by TREYPAY1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Piscitello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Kuhfuss, Michael Wichgers
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Jan 11, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

January 10, 2023

I had a recall "sticker" put on my light housing. One's perfect. The other one has debry in in, and just doesn't look as nice. Otherwise the guys at this dealership were great More

by Kristin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Jordan wichg
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Jan 10, 2023 -

Kristin responded

I would hope someone there could fix the light housing sticker

January 10, 2023

Very professional caring, good communication. Care about clients and will go the extra mile to make sure clients are satisfied. More

by MIZZBOOMBOOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanni Raimondi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 10, 2023

Communication is very poor. Truck towed in on Monday. Had to call 3 times just to find out if it was going to be looked at. Called next day. On 2nd call they said there was 1 mo More

by Mattsullivan74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one would call me so I talked to a different person each time.
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Jan 11, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for your review, Matt. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please reach out to Jim Piscitello, Service Manager, at 262-886-1010. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

January 06, 2023

Michael in the service dept always takes good care of me. Great service, and let's me know what is going on with my car More

by drapoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wichgers
Report | Print
Jan 08, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine. Your feedback and rating mean a lot to us. We're glad Michael is always able to help, and we hope to see you again!

January 06, 2023

The repairs made always fix my vehicle’s issues. The repairs are at the cost quoted. More

by wolfgang2626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Colon
Report | Print
Jan 08, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thanks for sharing your thoughts about your experience with Frank Boucher Chevrolet Cadillac of Racine. We appreciate your business and hope to see you again soon!

January 05, 2023

Always a great experience when I have to visit the crew is wonderful they always make my visit easy and care free More

by Steve Bennett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Sucharda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Piscitello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Johnson, Ken Kuhfuss, Michael Wichgers
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Jan 06, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thanks for sharing your thoughts about your experience with Frank Boucher Chevrolet Cadillac of Racine. We appreciate your business and hope to see you again soon!

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