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Frank Boucher Chevrolet Cadillac of Racine - Service Center

Racine, WI

4.5
938 Reviews

938 Reviews of Frank Boucher Chevrolet Cadillac of Racine - Service Center

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June 12, 2023

Michael Wichgers kept me informed on the status of my vehicle, he is the beat service writer there. More

by Rrm950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wichgers
Jun 13, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you so much for your excellent review! We are so glad that Michael had the opportunity to work with you, and we are thrilled that you found your experience with us here at Frank Boucher Chevrolet Cadillac of Racine to be a positive one. Please don't hesitate to reach out if you need anything else.

June 10, 2023

As always the service I get at this dealership is impeccable…I always feel confident that I’m getting all of my expectations are being fulfilled! More

by rbadwan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 10, 2023

I experienced very helpfull technicians right when i pulled in wanting to take care of me very good customer service as a whole nice waiting area they finished my vehichle maint in one third of the time More

by Josephcairo43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wichgers
Jun 11, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Joseph, and we are thrilled that you found your experience with us here at Frank Boucher Chevrolet Cadillac of Racine to be a positive one. Please don't hesitate to reach out if you need anything else.

June 09, 2023

Service was great but the price went up quite a bit That was a little surprising More

by MASTERBLASTERER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Piscitello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact Jim Piscitello, Service Manager, at 262-886-1010 at your convenience.

June 08, 2023

The staff is very welcoming and gets the job done well and effectively! I always appreciate the car wash with the oil change! A perfect added touch to an already great service. More

by DannyFox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Sucharda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Piscitello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Kaiser
Jun 09, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you, Danny, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 08, 2023

Appreciate the fact they got me in in a short time for my oil change. More

by Steigland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
Jun 09, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 08, 2023

We have always been treated great at Boucher. Morry in service is simply the best. We have been with them for years. Keep up the great work! More

by GMPSPORT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert David
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for your business and this review. We're happy to hear that Morry and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 08, 2023

We have purchased many vehicles through Boucher in Racine. We couldn't be more satisfied with the service and quality people we've dealt with. More

by GMPSPORT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Frank Boucher Chevrolet Cadillac of Racine.

June 08, 2023

Fast and courteous was the service employee . Very nice customer lounge with beverages. Will come back. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wichgers
Jun 09, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thanks, Mike, for sharing about your experience with Frank Boucher Chevrolet Cadillac of Racine. We appreciate your business and hope to see you again soon!

June 07, 2023

I can in for the second time because my new brakes that you installed were squeaking. The first trip everyone said they didn’t hear it and there was nothing wrong with the brakes. The second time they did More

by maziemelis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I worked with Kevin who has great customer service skills. Kevin is not the issue. It’s your mechanical team.
Jun 08, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for bringing this to our attention. We truly apologize that we were not able to offer better service. We'd like the opportunity to go the extra mile to make things right. Please reach out to our Service Manager, Jim Piscitello, at 262-886-1010.

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