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Frank Boucher Chevrolet Cadillac of Racine - Service Center

Racine, WI

4.5
938 Reviews
Call Service Center (262) 240-6105

938 Reviews of Frank Boucher Chevrolet Cadillac of Racine - Service Center

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August 19, 2023

Excellent staff. Very attentive to my needs. Offered me a ride to work and a pick up. Definitely recommend. More

by ALICEX1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Rapinchuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anton Lak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Piscitello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Kuhfuss, Michael Wichgers, John Kaiser, Charles Barske
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Aug 21, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 19, 2023

Only replaced on strut not bot, didn’t call to tell it was finished. When I called I was laughed at by the employee that answered because they were ready to close & didn’t want to check for me. More

by Brewersfan3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information. I would love the opportunity to get more details to see if we can turn this situation around for you. Jim Piscitello, Service Manager 262-886-1010

August 19, 2023

Friendly service. Clean waiting room. Clean restrooms. Knowledgeable staff. Great service hours and location. Perfect! More

by shouse02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wichgers
Report | Print
Aug 21, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 19, 2023

Great service provided by the Frank Boucher team, especially Rob David ! Thanks for your Fiedler and responsive service. More

by DELAFAVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob David
Report | Print
Aug 21, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

It's great to hear that Rob was so helpful. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine!

August 18, 2023

They are kind, friendly and completely do a great job with services. Very courteous and professional. More

by leemayfield805
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wichgers
Report | Print
Aug 21, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 17, 2023

Worked well with my schedule. Clean service bay. Courteous and respectful staff. Very nice waiting area. More

by Jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wichgers
Report | Print
Aug 18, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you so much for your excellent review, Jerry! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Frank Boucher Chevrolet Cadillac of Racine to be a positive one. Please don't hesitate to reach out if you need anything else.

August 14, 2023

Professional and quick. My “person” went above and beyond to ensure I knew what was done and what should be done next. Thank you More

by Mitzie_rivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine.

August 12, 2023

I have a electrical issue with my dashboard. Mike had said he could not do anything unless it acted ip for him or completely not working. More

by Jlinsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Wichgers
Report | Print
Aug 14, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thanks for brining this to our attention. Please reach out to our Service Manager, Jim Piscitello, at 262-886-1010 so we can discuss this situation further with you.

August 11, 2023

Unfortunately I’m disappointed. I had went for oil change and I was forgotten for 2.5 hrs More

by Holiday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wasn’t the guys fault
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Aug 11, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for taking the time to leave us a review. We are disappointed to hear that you visit was less than excellent. Please respond with your name and contact information so we can discuss your visit further. We look forward to hearing from you. Jim Piscatello Service Manager Frank Boucher Chevrolet Cadillac of Racine 262-886-1010

August 11, 2023

Always Great Service Great Group Of Guys And Ladies Working Keep Up The Great Work! More

by GreatestEva2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert David
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine, we look forward to having you as one of our valued customers for many more years to come!

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