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Frank Boucher Chevrolet Cadillac of Racine - Service Center

Racine, WI

4.5
938 Reviews

938 Reviews of Frank Boucher Chevrolet Cadillac of Racine - Service Center

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September 01, 2023

I came in with a check engine light on and not only did they diagnose, repair and get me back on the road, but also gave me a ride to and from where I needed to go. I want to especially thank Morry Decker More

by fredster365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Morry met your expectations. Thank you again for choosing Frank Boucher Chevrolet Cadillac of Racine, we look forward to having you as one of our valued customers for many more years to come!

September 01, 2023

The help I received from service member Michael and the technician (Derrick) was outstanding and very helpful. More

by Jonlegath
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wichgers
Sep 05, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine. Your feedback and rating mean a lot to us. We're glad Michael and Derrick were able to help, and we hope to see you again!

August 31, 2023

The contact person was very helpful and prompt with communicating with me. The cashier was also excellent. More

by Tiahsalsa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Piscitello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 31, 2023

Did what they said on time and at the quoted price. Service writer was outstanding More

by express444
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Kuhfuss
Sep 01, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 29, 2023

First time dealing with this dealership, was there on behalf of my father. It was ok. More

by Jaimie.Kirkwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wichgers
Aug 29, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

It has been a pleasure serving you, Jaimie. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine!

August 29, 2023

I bought both my vehicles from Frank Boucher Chevrolet. They have done all the maintenance and oil changes. I will continue to take my vehicles to Frank Boucher Chevrolet. The Service Tech's have Always le More

by jamescobb871
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wichgers
Aug 30, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

James, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Frank Boucher Chevrolet Cadillac of Racine.

August 28, 2023

Great customer service. Thank you for helping me keep my car in good condition. I appreciate the team. More

by ADCraddo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Piscitello
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Johnson, Ken Kuhfuss, Michael Wichgers
Aug 29, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 26, 2023

If I could give a 0 star rating I would. I dropped off my car for the entire day when I have been very busy, for an oil change and detail. The dip stick is missing on my car and the detail w More

by Britany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Morry Decker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Piscitello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Johnson, Ken Kuhfuss, Michael Wichgers
Aug 28, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for bringing this to our attention. Our goal is to make sure everyone who visits the dealership has a top-notch experience. When you have the opportunity, please reach out to our Service Manager, Jim Piscitello, at 262-886-1010.

August 25, 2023

Great customer service everyone was very nice and the service was fast. The waiting room was nice and clean with tv and beverages while I waited. More

by Larubia_christy75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Kuhfuss
Aug 25, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for the kind words for our service department, Christy! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 19, 2023

Took two of my cars there and worked with Kevin. He is very helpful and knowledgeable. I always leave there knowing that my car is in good hands. Thanks Kevin. More

by dannyjt69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin/ service department.
Aug 19, 2023 -

dannyjt69 responded

Left there both times with my cars satisfied. Thanks. Kevin

Aug 21, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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