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Frank Boucher Chevrolet Cadillac of Racine - Service Center

Racine, WI

4.5
970 Reviews
Call Service Center (262) 240-6105

970 Reviews of Frank Boucher Chevrolet Cadillac of Racine - Service Center

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January 01, 2025

The work was done in a timely way. The price is a little high, but I understand it’s a business, and you stand behind your work. . I will continue to take my vehicle there. More

by Jimzvet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Colon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamus Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

Jim, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Frank Boucher Chevrolet Cadillac of Racine. We look forward to having you as one of our valued customers for many more years to come! Jim Piscitello Service Manager 262-886-1010

January 01, 2025

Charlie was great. Nick was great. Both made sure our truck buying experience was awesome. More

by JEANNEF65
Recommend Dealer
Yes
Employees Worked With
Charlie Bussian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Rapinchuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

Jeanne, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Charlie, Nick, and our team, and we look forward to working with you again. Jim Piscitello Service Manager 262-886-1010

December 31, 2024

They did the work I asked for in a timely manner without any hassle. Thank you More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Karpinski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure who all was involved
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Jan 02, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

Dave, Thanks for sharing about your experience with Frank Boucher Chevrolet Cadillac of Racine. We appreciate your business and hope to see you again soon! Jim Piscitello Service Manager 262-886-1010

December 25, 2024

Great work and friendly staff. Car was repaired much quicker than expected especially around the holiday season. More

by kristy.torrez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Dec 28, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for your business and this review, Kristy. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jim Piscitello Service Manager 262-886-1010

December 21, 2024

Every person I dealt with was very good. Efficient, friendly, respectful, and professional. A good experience. More

by chasklimek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Maglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Jenrette, cashier (unknown)
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Dec 23, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine, we look forward to having you as a valued customer for many years to come! Jim Piscitello Service Manager 262-886-1010

Dec 23, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you, Chas, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jim Piscitello Service Manager 262-886-1010

December 19, 2024

I love the atmosphere just need to check back with the customer especially when you have to return your car for the same problem More

by ganyoblondegirl68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

Hello - thank you for your feedback. If you would like to discuss your visit further with us, please reach out to our Service Manager, Jim Piscitello, at 262-886-1010.

December 12, 2024

Great check in, great information given and great check out. Always helpful and insightful on needs. Great all around experience! More

by JCOVELLI0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Colon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thanks for sharing your thoughts about your experience with Frank Boucher Chevrolet Cadillac of Racine. We appreciate your business and hope to see you again soon! Jim Piscitello Service Manager 262-886-1010

December 12, 2024

Took vehicle in for first service and warranty work. They started the update late in the day then told me it could take all day after it being there at first open. Didn’t wash the vehicle after service, More

by Jack sides
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure name of tech, said name was Mike on the phone
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Dec 12, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

Jack, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Jim Piscitello Service Manager 262-886-1010

December 08, 2024

Nice Dealer great staff and quick service ! And the have a very Comfortable waiting room More

by Kelly J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 09, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

Kelly, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Morry and our team, and we look forward to working with you again. Jim Piscitello Service Manager 262-886-1010

December 06, 2024

Was bad service i leave my car monday for service they don't call me to tellme was wrong with my car until i call them bad actitud when claim for my car to server advisor More

by Joseoviedoespino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Colon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 09, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

Jose, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Jim Piscitello Service Manager 262-886-1010

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