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Frank Boucher Chevrolet Cadillac of Racine - Service Center

Racine, WI

4.5
938 Reviews

938 Reviews of Frank Boucher Chevrolet Cadillac of Racine - Service Center

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November 19, 2023

Friendly, kind & patience Know what I wanted Keep me updated on the vehicle available and arrival More

by RSAMANO369
Recommend Dealer
Yes
Employees Worked With
Dior
Nov 22, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Hi there, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.

November 17, 2023

This dealership is always exceptional, and I enjoy the quality people that make the experience, worth coming to the dealership for. Thanks Michael for your help and support. I appreciate everything Bouche More

by rschmidt102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Piscitello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wichgers
Nov 22, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

We are glad that Michael was able to provide you with such a great experience! Feel free to reach out to us if you need anything. Have a wonderful day.

November 16, 2023

Was told over the phone that they knew what the problem with my car was. Dropped it off and 3 days later they tell me there’s nothing they can do. Got a $160 bill for them not actually fixing anything. More

by paulickconor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Wichgers
Nov 17, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Paul - We're sorry to hear you had a negative experience with us. When you have the opportunity, please reach out to our Service Manager, Jim Piscitello, at 262-886-1010 so we can discuss this further.

November 16, 2023

Fast service very helpful staff. Customer service was great fast and attentive. Service was done in no time. More

by Jay8600
Recommend Dealer
Yes
Employees Worked With
Nick Colón
Nov 23, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

It is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 16, 2023

Thorough, prompt, and professional service. Always very friendly and knowledgeable. No pressure about getting more service work done that our mechanic takes care of. More

by trybasuse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Kuhfuss
Nov 22, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Hi there, thanks for sharing! We pride ourselves on quality and professionalism, so we're happy to hear you enjoyed your recent visit! We do hope we can be of assistance in the future. Take care!

November 12, 2023

Vehicle was taken in for service at 8. We were called before 12. Great quick service More

by carolhansen
Recommend Dealer
Yes
Employees Worked With
Morrie decker
Nov 23, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

It is great to hear everything was done quickly and to your satisfaction! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 11, 2023

Friendly and fast. Haven't been treated well and will continue to return for my car buying needs. More

by MCCRASS
Recommend Dealer
Yes
Employees Worked With
Silverio
Nov 23, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!

November 11, 2023

Service writer Morry Decker always does a great job. Professional courteous, and always willing to help. Great job. More

by M Peterson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

We are glad that Morry was able to provide you with such a great experience! We do hope we can be of assistance in the future. Take care!

November 10, 2023

Took truck in for two new tires with four working pressure sensors. had to buy a new one because they said one was broke off in the tire. I assume they broke it off taking the tire off the rim and More

by dgp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Morry Decker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for sharing this with us. Unfortunately, we are unable to find your name in our system in order to contact you. Please reach out to our Service Manager, Jim Piscitello, at 262-886-1010 so we can discuss this further with you.

November 06, 2023

Everyone is nice but an hour and a half for a oil change seems long. Then I leave and once I get home I watch the video that was made. The mechanic offered recommendations such as replacing the air filer an More

by Tdepp34
Recommend Dealer
Yes
Nov 08, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Hello there, we apologize for the delay in service. Please reach out to our Service Manager, Jim Piscitello, at 262-886-1010 so that we can make this right.

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