Frank Boucher Chevrolet Cadillac of Racine - Service Center
Racine, WI
938 Reviews of Frank Boucher Chevrolet Cadillac of Racine - Service Center
Friendly, quick responses and no issues. Just like it should be. I will return to this dealership the next time service is due. Just like it should be. I will return to this dealership the next time service is due. More
Communication is lacking. I dropped my vehicle off at 8 am and had to make a call at 4 to find out if the repairs were finished or not. Only communication was a text stating w I dropped my vehicle off at 8 am and had to make a call at 4 to find out if the repairs were finished or not. Only communication was a text stating what the problem was. Very poor customer service. Also felt as if I was a burden when I arrived no one wanted to leave their desks to greet and offer to get my service started for me. When I did call was told by Nick he would have needed part next morning and he would call around 10 to tell me it was completed. Once again no call and finally received another text at 3:04 that it was all set. More
We have come to expect reliable service over the years. .. and we have yet to be disappointed. Nick explained what was a second repair for air bag connection. He was clear and thorough on the work to be don .. and we have yet to be disappointed. Nick explained what was a second repair for air bag connection. He was clear and thorough on the work to be done. Both gentlemen who provided courtesy shuttle service were extremely helpful and kind. We were not charged for the service this time. Would highly recommend your dealership and service department. More
It was fine. The waiting area was clean and nice. The cashier was very friendly. And they got everything straightened out nicely. The waiting area was clean and nice. The cashier was very friendly. And they got everything straightened out nicely. More
Fast service and friendly people. I was expecting a long wait, but they got me out pretty fast with the oil change and tire rotation. I lived the video coverage of the inspection as w I was expecting a long wait, but they got me out pretty fast with the oil change and tire rotation. I lived the video coverage of the inspection as well. Never experienced that before! Top notch service!! More