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Frank Boucher Chevrolet Cadillac of Racine - Service Center

Racine, WI

4.5
938 Reviews

938 Reviews of Frank Boucher Chevrolet Cadillac of Racine - Service Center

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December 06, 2023

Had oil change & recall fixed. Was fine, no problems Waited for car, they kept me updated More

by Tracie
Recommend Dealer
Yes
Dec 07, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Hi Tracie, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

December 06, 2023

I ordered a cover for my truck and they worked with me on getting the cheapest one. They said it was on back order and wouldn't be in for a couple of weeks. It showed up in two days. They were able to fit me More

by DAVIDBUCKETT
Recommend Dealer
Yes
Employees Worked With
Nick
Dec 07, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Hi David, it is great to hear everything was done quickly and to your satisfaction! Feel free to reach out to us if you need anything. Have a wonderful day.

December 06, 2023

Michael is always very good at getting the car in right away and checking out things we would not have thought of and when he finds issues he is always very quick about getting us the information and fixin More

by Sjmerrim
Recommend Dealer
Yes
Employees Worked With
Michael Wichgers, Michael Wichgers
Dec 07, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 02, 2023

Prompt. Informative. Professional. And catered to my every need. I will be back to buy more vehicles from the Boucher family. More

by CURTETHOMPSON
Recommend Dealer
Yes
Employees Worked With
Frank and James
Dec 04, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Hi, thanks for your praise and kind comments about our team. We sincerely value your business and look forward to your next visit!

December 02, 2023

You guys are overcharging for repairs. And trying to take advantage of people. Especially young women. Absolutely outrageous. $550 for a washer pump replacement...you are actually crazy. T More

by danzalone4
Recommend Dealer
No
Employees Worked With
Morry decker
Dec 04, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Hi there, we regret to hear that you are displeased with your recent experience with us. We strive to make sure you have a 5-star experience. Please reach out to our Service Manager, Matt Larsen, at 414-525-1100 so that we can make this right.

December 01, 2023

The service People are very nice and knowledgeable to my car service needs.The shuttle drivers were very nice also, I think that is a very good benefit for the customer with having transportation to and fro More

by Tonyteg120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Hi there, we strive to make sure you have an amazing experience at our dealership. Your satisfaction is important to us! Please let us know if we can ever help you in the future.

November 30, 2023

Very friendly. Love the video from the gentleman who worked on my car They are very helpful and clean waiting room More

by just2cool82
Recommend Dealer
Yes
Dec 01, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Hi there, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.

November 30, 2023

Was stranded in Racine and in desperate need of a full set of tires. Nick helped me with tire selection and provided true and surprisingly competitive pricing. Then squeezed me into the work schedule. Veh More

by Mikepopp57
Recommend Dealer
Yes
Employees Worked With
Nick
Dec 01, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Hi Mike, we are glad that Nick was able to provide you with such a great experience! Feel free to reach out to us if you need anything. Have a wonderful day.

November 29, 2023

Michael took care of the needs of my vehicle, with prompt service.. Although they couldn’t find the problem, I was still charged $170, But he also said that the $170 is good for one year if the problem shoul More

by Ted Chacon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wichgers
Nov 29, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Hi Ted, we are glad that Michael was able to provide you with such a great experience! Feel free to reach out to us if you need anything. Have a wonderful day.

November 28, 2023

Great attention to detail. Friendly. Professional. Excellent service and work. I'd definitely recommend to others More

by Doug
Recommend Dealer
Yes
Employees Worked With
Phil
Nov 29, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Hi Doug, thank you for your kind review; we are happy to pass along your comments to the team! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

Nov 29, 2023 -

Doug responded

Every word was true. Your team were outstanding to work with!

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