Fox Valley Buick GMC - Service Center

Last year when my Pontiac needed service, I took it to Fox Valley Buick GMC. Despite the fact that diagnosis of my intermittent problems was a challenge, Thomas Mack the service advisor was extremely pat Fox Valley Buick GMC. Despite the fact that diagnosis of my intermittent problems was a challenge, Thomas Mack the service advisor was extremely patient and the service people took all the time that was necessary to solve the problems. He was very courteous and professional, and he carefully explained to me what needed to be done. It was nice to get the feeling that this was a dealership that truly cared about its customers. While in the past I have sometimes left other dealers' service depeartments saying "I'll never go back there," this time I was so pleased that I did come back a few months later - to buy a 2012 Buick Regal! They found me the exact car I was looking for, the price was right and I received a fair trade-in on my Pontiac. Christina Wickersheim was especially courteous, not only during the buying process but with her followup after the sale. I would certainly not hestitate to recommend Fox Valley to anyone. They are a great group of people and they really understand customer satisfaction. More

I had my 2001 Pontiac Grand Prix towed to Fox Valley GMC due to it not being able to start. The first time I called the Service Dept. to advise them of my situation they were very helpful and gave me the p due to it not being able to start. The first time I called the Service Dept. to advise them of my situation they were very helpful and gave me the phone number to a towing company. My car was towed to them and the next day Tom John advised me that my remote start and alarm system was the problem causing my car not to start. He advised me that in order to fix the problem, they would need to remove my remote start and alarm system from the car. They did so and then I picked up my car. They next day I went to start my car and it was doing the same thing (not starting) that it was doing when I had it towed. I called Tom back and advised him of the situation. He immediately called the towing company and had them pick up my car from my home. He appologized due to the problem not being fixed the first time around. They had my car for 5 days trying to figure out what was exactly causing my car not to start. They found the problem and fixed it, always kept me up to date with what was going on. They even installed my remote start and alarm system back into my car because it was not the problem. Tom was extreamly helpful and honest. I could not believe how determined Tom and the service dept. was to find and fix my problem. I've had my car back for 3 days now without any problems. I would definitly bring my car back here to get fixed in the future and refer others to them. More

They have always given high quality service on our personal cars and our company trucks at a fair price. Both the service department and the parts department have been great to work with. Plus our tru personal cars and our company trucks at a fair price. Both the service department and the parts department have been great to work with. Plus our trucks and cars are returned cleaned and ready for service. Mike Mendel Mendel Plumbing and Heating Inc More