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Fox Valley Buick GMC

Saint Charles, IL

4.9
231 Reviews
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1421 East Main Street

Saint Charles, IL

60174

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Showing 231 reviews

April 05, 2013

The employees we worked with were extremely helpful. They took care of all of the issues we had before we finalized the purchase of the car. More

by patshales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Wenecki, Frank Butnaru, Mike Castagnino
Apr 05, 2013 -

Fox Valley Buick GMC responded

Pat, we're here for you, plain and simple. From the moment you walk through the door to the instant you drive off the lot; our team of automotive experts is dedicated to providing you with the most informative and comprehensive service around. I am glad to hear you were able to leave with great new car and fond memories, as well. We wish you all the best with your new vehicle and please don't hesitate to stop by again. Our team is ready to handle everything, from sales to service! Enjoy the new car. Regards, Mike Castagnino - GM mcastignino@foxvalleybgmc.com

March 03, 2013

I did my research online from my motor club site and asked if they could meet the lowest price I found, and they could. Took an overnight test drive and bought the car a week later. Painless. Bill i More

by DougSafford
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Mcgee, Liz Camacho-Axelson
Mar 04, 2013 -

Fox Valley Buick GMC responded

Doug, thank you for taking the time out of your day to leave this review. Bill and the rest of the team here at Fox Valley love going above and beyond for our customers for that exact, "painless" reason. We believe car-buying should be a straightforward and even, enjoyable experience. Facilitating the entire process and using our automotive expertise to help you make the best vehicle choice, is what we're all about. Stop by any time and check us out on Twitter and Facebook for exclusive coupons and specials! Best, Mike Castagnino - GM mcastignino@foxvalleybgmc.com

February 25, 2013

We went in looking for a car, and we ended up walking out the door 3 hours later with a brand new car. We found Ted to be very kind, professional, and helpful. Mike was very receptive to helping people wit More

by dmpking1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Wenecki, Liz Camacho-Axelson, Mike Castagnino
Feb 27, 2013 -

Fox Valley Buick GMC responded

I'd like to start off by thanking you for taking the time to leave this thoughtful review. We pride ourselves in going above and beyond customer expectations to get you the car you need at the price you're looking for. Ted, Mike and Liz are all valued members of our team and will be glad to hear you enjoyed your car buying experience. Our doors are always open so please don't hesitate to call or stop by if you ever have any additional questions or concerns. Until then, you can visit us on Facebook and Twitter for the latest coupons, deals and specials! Regards, Mike Castagnino - GM mcastignino@foxvalleybgmc.com

February 22, 2013

Ted Wenecki was extremely enterprising, helpful, knowledgable, and went TOTALLY out of his way to help us find our desired . Came in on his off hours and even drove out of state on his day off to More

by Bjrockx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Wenecki, Mike Castagnino
Feb 27, 2013 -

Fox Valley Buick GMC responded

I am glad to hear you had such a great dealership experience. It was our pleasure to assist you in finding a new car. Everyone on our team is devoted to providing a warm atmosphere where customers like you can effortlessly browse the selection and locate what you're looking for. Plain and simple, we don't mind going the extra mile if it means a satisfied customer (you) leaves our doors with a phenomenal vehicle. Enjoy your new Enclave and stop by anytime! In the meantime, stay up to date by following us on Facebook and Twitter. Sincerely, General Manager: Mike Castagnino MCastagnino@foxvalleybgmc.com

February 03, 2013

The people at Fox Valley Buick GMC were incredibly helpful to me. I had a pretty small budget, but they worked hard at trying to find me a suitable used vehicle in my price range. They even brought a More

by VictorRoetman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Wickersheim, Ben Stiritz, Frank Butnaru
Feb 27, 2013 -

Fox Valley Buick GMC responded

Victor, "hard work" is our middle name. All of our customers have differing needs, goals and objectives. We understand this. That's why we dedicate our efforts to working one-on-one with you, to ensure that you leave with nothing but fond memories and a fantastic new vehicle. I am happy to hear that we were able to work within your boundaries and, in the end, find that perfect car to take out of state. I hope you have a great move and let us know if there's ever anything else we can do for you. Although you'll be out of state, you can visit us on Facebook and Twitter to get updates like you never left! Best, Mike Castagnino - GM MCastagnino@foxvalleybgmc.com

January 25, 2013

I worked with Christina, Justin, and Liz to purchase a new vehicle....what a great team. The car buying experience was very efficient, professional and everyone was very friendly. Not once did I feel they More

by cornelison
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Wickersheim, Justin Mansk, Liz Camacho-Axelson
Feb 27, 2013 -

Fox Valley Buick GMC responded

I appreciate you taking the time to leave this review. Our entire team strives to push past expectations and provide clients like you with an unbeatable dealership experience that can be looked back upon with fond memories. Regardless of needs or restrictions, we work individually with you to make sure everything is considered and all of your expectations surpassed. Once again, thank you for choosing our dealership and I'm happy you enjoyed your time with us. Enjoy your new car and please don't hesitate to call or email if you ever have any additional questions or concerns! Regards, Mike Castagnino - GM MCastagnino@foxvalleybgmc.com

January 24, 2013

I brought my buick enclave in for service. Joy Nevills took care of it, while I went up to look at the 2013 Buicks. I met Liz first, we visted ashort period, then Tony Fulco took over and showed me t More

by kwagner728
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joy Nevills, Tony Fulco, Liz Camacho-Axelson
Feb 27, 2013 -

Fox Valley Buick GMC responded

Kenneth, friendly and knowledgeable service is at the heart of our dealership and I am glad to hear you were able to see just that! From servicing to sales, we enjoying working with you to find the best answer to every question or concern. Buicks are phenomenal vehicles and with features like E-Assist, are paving the way for advances in automotive technology. Thank you for stopping by and please do so, anytime. If you're ever curious as to what service specials are available or cars on the lot, you can visit us on Facebook and Twitter for the latest dealership insights! Sincerely, Mike Castagnino - GM MCastagnino@foxvalleybgmc.com

January 18, 2013

Extra effort by Tony to order the vehicle I wanted and get it to me in about 3 weeks was outstanding. He even drove me home and picked me up when the new vehicle arrived. The paperwork was done in less More

by midsomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Fulco
Jan 21, 2013 -

Fox Valley Buick GMC responded

Sally Congratulations again on your purchase! We were excited when the custom ordered Acadia arrived and a couple of days ahead of schedule! We look forward to seeing you back in the store for your free car washes and to answer and questions you may have! Thank you so much for your purchase and we are glad to have you a part of the Fox Valley Family!

January 10, 2013

The service that we received from Tony, Nate and Liz was amazing. We we're a little stressed out while working two jobs and trying to find a new vehicle the week before christmas but, Tony made everything More

by GenaRoozen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Fulco, Liz Camacho-Axelson, Nate Scherer
Feb 27, 2013 -

Fox Valley Buick GMC responded

Dave and Gena, thank you for choosing Fox Valley Buick GMC for your car-buying venture. Everyone on our team including Tony, Nate and Liz are devoted to simplifying the dealership experience so that you can find what you're looking for with the utmost ease and contentment. I am so glad we were able to facilitate everything (including the garage settings!) and get you back on the road with your brand new GMC Acadia! Please don't hesitate to stop by if you ever need anything else. Regards, Mike Castagnino - GM MCastagnino@foxvalleybgmc.com

January 07, 2013

I knew way before I needed to buy my next car that I would only buy from a Fox Valley dealership. Unfortunately, the time for me to buy a new car came unexpectedly the week before Christmas. I was stres More

by tsmith33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Mansk
Feb 27, 2013 -

Fox Valley Buick GMC responded

Wow, what a great experience to hear about! Thank you for taking the time to write down this detailed reflection of your time with us. Although the need to buy a car is not always ideal, we work hard to make the process enjoyable and the results remarkable. It doesn't matter what time of year it is, what your needs are or the budget you're working with; we are dedicated to getting you the best vehicle for your own personal lifestyle. A higher level of service is what we aim for, period. I hope you're enjoying the new car and we look forward to seeing you for the next car wash! Regards, Mike Castagnino - GM MCastagnino@foxvalleybgmc.com

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