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Fox Valley Buick GMC

Saint Charles, IL

4.9
231 Reviews
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1421 East Main Street

Saint Charles, IL

60174

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Showing 231 reviews

January 10, 2014

I have purchased many vehicles over the years and Nate Scherer was the best sales person I have ever dealt with. He was very friendly, courteous and helpful. After the sale he spent a lot of time helping More

by irene99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Scherer
Jan 13, 2014 -

Fox Valley Buick GMC responded

Thank you for your review, Irene. We're glad to have Nate on our team and that we could provide you with a positive car buying experience. We understand that the search for a new vehicle has the potential to be a stressful experience; that's why we do everything we can to ensure each of our guests leaves our dealership behind the wheel of their dream car with the confidence that they have made the right decision by coming to our dealership. Before your next servicing appointment, please find us on Facebook and Twitter. You'll be pleased to find the latest exclusive specials offered only to our likers and followers! Respectfully, Mike Castagnino - GM - mcastignino@foxvalleybgmc.com

December 13, 2013

The sale rep was new to the dealership, but made every effort to answer all our questions and ensure we were comfortable with our choice. We debated between two cars and he helped us logically walk throu More

by 917edgebrook
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex (New guy), Liz Camacho-Axelson
Dec 16, 2013 -

Fox Valley Buick GMC responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the Fox Valley Buick GMC commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Also, visit our Facebook and Twitter pages for access to our exclusive content. Best, Mike Castagnino - GM - mcastignino@foxvalleybgmc.com

November 01, 2013

Nate and liz showed great hospitality and really knew everything about the car and were very helpful on setting up onstar and other features with the vehicle. This dealership overall is a great place an More

by jeffrey lewis jr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz Camacho-Axelson, Nate Scherer
Nov 04, 2013 -

Fox Valley Buick GMC responded

Jeffrey, your feedback is greatly valued and appreciated. Our team strives to provide our guests with a quality experience and we're proud to hear that Liz and Nate exceeded your expectations during your visit. It is great to know that these two fantastic members of our team exemplified the Fox Valley Buick GMC commitment to customer care and professionalism. We thank you in advance for any of your future recommendations and hope that you return to us if ever you need assistance in the future. If you haven't yet, please visit us on Facebook and Twitter for access to exclusive content! Best, Mike Castagnino - GM - mcastignino@foxvalleybgmc.com

October 24, 2013

I went to this dealership with great apprehension about the whole car purchasing experience. I have heard so much about how you have to know what you want and go with determination to get your deal and NOT More

by ALF14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Wickersheim, Justin Mansk
Oct 25, 2013 -

Fox Valley Buick GMC responded

Thank you very much for both your patronage and this wonderful review! I am thrilled to hear that you had such an outstanding shopping experience with us and that you found Justin and Christina to both be so helpful. We strive to provide our customers with the absolute best service possible, and it certainly sounds as though your experience reflected that value. If there is anything else that we can do for you, please do not hesitate to give us a call or swing by the dealership. We hope to see you again soon! Best, Mike Castagnino - GM - mcastignino@foxvalleybgmc.com

October 02, 2013

My experience at Fox Valley Buick GMC was excellent. The customer service that was provided was outstanding. Both the sales associate and sales manager were extremely helpful and honest when helping me chos More

by EB1023
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Mansk, Liz Camacho-Axelson, Frank Butnaru
Oct 03, 2013 -

Fox Valley Buick GMC responded

We're happy to read of your recent Fox Valley Buick GMC experience and appreciate the time you took to share. Each member of our team work hard to provide our guests with nothing short of exceptional customer service and we're so proud to know that this was shared with you during your recent visit. Our aim is to make the purchasing process as seamless as possible for each buyer and we hope that you've been enjoying your new vehicle! Please keep us in mind for future needs and thank you for choosing our team. If you haven't already, look us up on Facebook and Twitter for access to exclusive content and offers. Best, Mike Castagnino - GM - mcastignino@foxvalleybgmc.com

October 01, 2013

Foxvalley buick, gmc was a nice friendly place. They fix and repaired what was wrong on vechicle. Liz and William were great people to work with. Was treated awesome by all the employes that i talk to. Had More

by porky20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Mcgee, Liz Camacho-Axelson
Oct 02, 2013 -

Fox Valley Buick GMC responded

What kind words. Thank you for sharing them with our team! William and Liz are both exceptionally devoted members of our team who aim to ensure an enjoyable customer experience for each of our guests. We are proud to know that your time was well spent with the Fox Valley Buick GMC team and look forward to working with you in the future. Please keep in touch with us on Facebook and Twitter for access to our exclusive specials and content. Best, Mike Castagnino - GM - mcastignino@foxvalleybgmc.com

September 29, 2013

I've been using Fox Valley GMC parts department to keep my fleet of trucks on the road for quite a few years, now. The customer and monetary expenses are just too immense to have them down. Tony in p More

by THinds
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Spedale, Tony Spedale
Sep 30, 2013 -

Fox Valley Buick GMC responded

What kind words; thank you for sharing! Our goal as a team is to ensure guest success and we are proud to hear that Tony is helping you keep your business on the road. We hope that you continue to return to us for your auto needs as we are always available to help you. Thank you again for your business. Best, Mike Castagnino - GM - mcastignino@foxvalleybgmc.com

September 21, 2013

The sales person was a very nice guy. We got a very good deal and they were very courteous and there was no pressure to buy anything. It was very good service when wanted and there was no bothering like oth More

by jameusb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Polowy
Sep 24, 2013 -

Fox Valley Buick GMC responded

Thank you so much for visiting Fox Valley Buick GMC! Our team is passionate about providing our customers great service, and your experience was no exception. It's wonderful to hear that our team was able to accommodate all of your needs, but feel free to let us know if you need anything further. We look forward to seeing you again soon! Sincerely, Mike Castagnino - GM - mcastignino@foxvalleybgmc.com

August 22, 2013

Nate was very personable, very knowledgeable about the vehicles, answered questions and gave us detailed instructions after sale. Mike worked price with us. Great experience! More

by patjacw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Scherer, Mike Castagnino
Sep 24, 2013 -

Fox Valley Buick GMC responded

Thank you for taking the time to write about your experience with us! At Fox Valley Buick GMC, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy that Nate and Mike were able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you! Best, Mike Castagnino - GM - mcastignino@foxvalleybgmc.com

August 20, 2013

Our experience from the moment we were welcomed into the door was very friendly. Even though they were selling a vehicle, we felt like Bill was trying to help us get the most for our money - finding the be More

by kgosa
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Justin Mansk, William Mcgee, Liz Camacho-Axelson, Mike Castagnino
Aug 21, 2013 -

Fox Valley Buick GMC responded

Thank you for writing about your visit with us and congratulations on your new vehicle! I'm sure you are continuing to enjoy it and hope that we have earned your repeat business by working hard to get you the best price possible. Everyone you named (Bill, Mike, Liz and Justin) are assets to the Fox Valley Buick GMC team and it is encouraging to hear that they impressed you by delivering our trademark knowledgeable and pressure-free service. Your kind words will be passed along to our team and we are so thankful for the opportunity to assist you! We thank you in advance for any recommendations and again would like to thank you for your business. Please keep us in mind for future auto needs and enjoy your new car! Best, Mike Castagnino, GM - MCastagnino@foxvalleybgmc.com

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