Fox Valley Buick GMC

The best service Dept. Fox Valley GMC has the best service Dept I have ever I have had the pleasure of working with. The staff is always polite and the service is amazing Fox Valley GMC has the best service Dept I have ever I have had the pleasure of working with. The staff is always polite and the service is amazing More

They call him Nate and he's Great I recently bought a Chevy Equinox from Nate Scherer and had an absolutely wonderful experience. Between Nate, Frank, Tom in Finance everything was ama I recently bought a Chevy Equinox from Nate Scherer and had an absolutely wonderful experience. Between Nate, Frank, Tom in Finance everything was amazing. They explained the process thoroughly and efficiently. They were honest and never pushed me to make a quick decision or questioned why I needed time. They accepted that it was a big decision and understood my time frame. I would recommend these guys to anyone and hopefully if you're reading this you'll have the confidence to do the same. Top Notch all around More

Great Experience! After searching for a vehicle for our family and working with many dealerships, unsuccessfully, we found the vehicle and the RIGHT SUPPORTIVE TEAM! T After searching for a vehicle for our family and working with many dealerships, unsuccessfully, we found the vehicle and the RIGHT SUPPORTIVE TEAM! The people at Fox Valley Buick GMC were freindly and cooperative from the receptionist to the finance people. They are an honest group and I was very happy to work with them and give them my business. You can bet my next car will be bought from this group! THANK YOU! More

Team Support not in evident. I bought a new GMC Acadia. My experience was unique, in that the Salesman was excellent but I had the feeling that the people supporting the sale wer I bought a new GMC Acadia. My experience was unique, in that the Salesman was excellent but I had the feeling that the people supporting the sale were almost undermining him. More

visited dealership for service on a recall. I purchased my Pontiac from this dealership and have always taken my car there for service. I have also brought my Buick there for service rather than I purchased my Pontiac from this dealership and have always taken my car there for service. I have also brought my Buick there for service rather than the dealership where I purchased it. The service is always prompt, friendly, and very satisfying every time I bring a vehicle in for service. I have a NUMBER OF GM dealerships closer to my home but I still chose to bring my vehicles to Fox Valley GMC. Thank You A Very Satisfied Customer Raymond Arndt More

I bought my Sierra 1500 a week ago and am very happy with my purchase. When I test drove the car it was indicting low air in the right rear tire, when I drove off the lot they had fixed that problem. Howev my purchase. When I test drove the car it was indicting low air in the right rear tire, when I drove off the lot they had fixed that problem. However a couple days later my information center once again told me the tire was low on air, I checked and filled it myself, but called Fox Valley and told them that it would appear that the tire has a slow leak that they did not fix before they sold me the vehicle. They were completely understanding, and fixed the tire with no cost to me. I have had issues with dealerships before and am very pleased with how this situation was dealt with. I would 100% recommend buying or servicing your vehicle with Fox Valley Buick GMC! More

Excellent Customer Service in thier Service Department!! Review is a bit overdue, but still well deserved. Can not say enough about their Service department with our previous visit and issue(s). Jeff reall Review is a bit overdue, but still well deserved. Can not say enough about their Service department with our previous visit and issue(s). Jeff really provides the face to the customers on behalf of the dealer that Fox Valley should be very proud of. He took care of us right from the beginning with exceptional service and going the extra mile. Due to a lengthy backorder on a part for our Enclave, they worked with us to ensure we were inconvenienced as little as possible. Even with a few unexpected hiccups and unforeseeable issues during our servicing which were not tied to either side, Jeff stepped it up and really made it a "customer for life" experience. Can't say enough good things and would recommend their Service department time and time again... Mike from Bartlett More

This review is a bit overdue, due to my own personal need to ensure that my review statement correctly communicates my experience with Fox Valley Buick GMC. My wife and I had come to a decision that we to ensure that my review statement correctly communicates my experience with Fox Valley Buick GMC. My wife and I had come to a decision that we needed to purchase a family vehicle that would complement our growing family. We had begun doing some research on a compiled list of vehicles we felt would suit our needs primarily focusing on SUV’s from Ford, Chevy, and GMC. During our research period we used various online and offline sources of information to help guide our purchasing decision and filter down to which vehicle(s) we felt fulfilled what we needed and wanted out of our family vehicle. We first looked at the Ford Escape, since it “seemed” to offer some value to what we were looking for, and the experience my father had at the dealership where he purchased his Ford Fusion. We quickly crossed out the Ford Escape, due to our adjoining surprise of the extremely poor experience, and treatment that was given to us at Bob Rohrman’s Schaumburg Ford dealership, and also the various consistent negative remarks from several online and offline sources regarding the vehicle. We then came down to the decision that it was between the Chevy Equinox and the GMC Terrain. Overall both vehicles our approximately the same, and built off the same assembly line. Personally, in my opinion I believe the largest difference I saw was the body style, aside from that, certain details here and there. We both felt that the GMC Terrain offered us a certain look and feel about it that distinctly suited us more appropriately. I visited the GMC website, and used their “Build and Price” tool service (I believe is mostly GM wide), which in my opinion was a great end-user experience, to identify what package offerings would best fit our needs. This service also showed us which dealerships in our described radius had those vehicles in their inventory. We first visited a local Buick GMC dealer that is close to our residence, to view the GMC Terrain up close, and we were ecstatically impressed by the vehicle, but unfortunately not the sales team there. I revisited the GMC site again using their tool again, and called a couple of dealerships performing my initial reconnaissance. Overall, I believe we contacted, and visited several dealerships, but the one from initial contact, and final visit that impressed us the most was Fox Valley Buick GMC. My initial contact with Fox Valley Buick GMC, was pleasantly initiated with “Amanda”. I informed her that we were looking into purchasing a GMC Terrain, and currently shopping around several dealerships looking for one that was “Summit White”, and was either AWD, or FWD with a possible interest of the safety package, and cloth interior. At this point we had not physically visited this dealership, but I already had felt as if they were proactively working with us and gone out of their way to find the vehicle we had been actively searching. Amanda, later in the week followed up with me (Christmas Holiday week), stating she believed she had found a couple of vehicles that fit our criterium. Unfortunately, my currently pregnant wife was unable to come with me, but I was accompanied by my father to visit the Fox Valley Buick GMC dealership. On our arrival, we were greeted by “Ted Wenecki”, and informed him that I was there to see Amanda. Unsure as to the reason, nor did I ask, but Amanda introduced Ted as our sales representative. Ted showed us one of the vehicles that Amanda had located for us, that overall had the features we were looking for and then some, but unfortunately it was more than I what felt was needed. Ted asked me, and I was extremely impressed by this, what were my needs and my wants, and he had separated this off into two columns. We concluded that with the price point we want to be in, and the overall needs, The GMC Terrain SEL base package would be the best and financially acceptable route. At this point I did not feel that Ted was trying to get a quick sale out of us, but offer us a vehicle that would appropriately fit and be with my family and I for a while. Ted began some of the paperwork, and then introduced us to “Tommy Gonzalez” the Finance Manager. I informed Tom my credit isnt the best, but he informed me not to worry, we will see what we can do for you today. After processing everything, Tom distinctively and precisely described the breakdown for me regarding: trade-in, money down, financing etc., within three optional routes. Prior to that day I had visited numerous dealerships within that time frame and the past, and at times I had to argue to see the numbers listed out. With Ted and Tom, there wasn't even a moment I had to even think to myself about asking them to see everything listed out. Overall, we finalized everything, and extremely satisfied that we chose Fox Valley Buick GMC as our final dealership. Everyone we interacted and came in contact with was great. My start to finish experience with Ted Wenecki and Tom Gonzalez went above and beyond all our expectations when dealing with a car dealership. I believe they have set an unreachable goal for others dealerships in their industry to emulate from. Closing points: Almost a month from our visit we have been more than satisfied with our choice of vehicle, and dealership. We have already taken advantage of the courtesy wash that is offered through Fox Valley car dealerships as well, and find it to be satisfactory. I do believe though that I received a better wash at the Fox Valley Buick GMC previously than at the Fox Valley Volkswagen. More