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Fox Toyota

Rochester Hills, MI

4.4
231 Reviews

773 S Rochester Rd

Rochester Hills, MI

48307

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Showing 231 reviews

December 05, 2013

Mike Goltz was terrific to work with-I was in the dealership 4-5 times looking at various models of cars. I bought the Highlander which Mike had suggested early on and which I had initially rejected More

by nancyberner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
December 04, 2013

My lease on my 2011 Rav 4 was ending and I contacted Toyota customer service to discuss options. They directed me to Mike at Fox Toyota who immediately was warm and friendly and extremely helpful. When More

by khimaras
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
December 03, 2013

We bought a Camry last year from Mike. When we needed another vehicle, Fox Toyota and Mike were our first (and only)stop. We told him what we needed, our timeframe and he pointed us to a few options, ne More

by Pmeier
Customer Service
Friendliness
Price
Recommend Dealer
Yes
December 02, 2013

Angelo went above and beyond, helping us stay within our budget while finding the right car for us. He handled everything very professionally and with a personal touch. We will definitely be recommending hi More

by rachbach
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angelo Shalaj
November 30, 2013

Angelo has greeted me every time I've been at the dealership when I was there for oil changes. He remembers my name, details about my family and this was before I had bought a vehicle from him. When More

by Timscheri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Engell (Angelo) Shalaj
September 13, 2013

Irina Morgan was the kindest, most considerate, fair salesperson I have ever worked with my entire life. She cared about what I wanted and needed. More

by lucybuster06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
August 30, 2013

Both Rita & I are retired educators with almost 100 Both Rita & I are retired educators with almost 100 years between us. Rita taught for 46 and I for 50. I believe this is the fourth car I have purcha More

by merk721
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Irina was terrific! She was knowledgeable, personable and got the job done efficientlly!
August 22, 2013

lazer volaj .. his the best .. i am very happy costumer .. for sure i recommend people to come to lazer and to fox Toyota .. i am happy i am been with toyota since 2007 every time i go there to g More

by vera2929
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
August 13, 2013

After driving my newly acquired 2004 Prius across the country from California to Michigan, I brought it in to Fox Toyota for an oil change and tire rotation. The dealership had a coupon on their website More

by achopp
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lee Trombley, Brad, Anthony
Aug 14, 2013 -

Fox Toyota responded

AS THEY SAY THERE ALWAYS TWO SIDES TO EVERY STORY…. THE HEADLIGHT REFERRED TO AS “SMASHED” IS ACTUALLY SCRAPPED, SOMETHING NOT READILY NOTICED WHEN CASUALLY WALKING BY THE VEHICLE, IT HAS THE APPEARANCE OF WHAT IT LOOKS LIKE WHEN A BEETLE OR LOCUST HITS A HOOD OR HEADLIGHT. UPON CLOSER INSPECTION, IT TOOK A LOT OF FORCE TO CAUSE THIS SCRAP, LIKE SOMETHING THAT WOULD OCCUR AT HIGHWAY SPEEDS WHILE BEING DRIVEN LET’S SAY, BETWEEN CALIFORNIA AND MICHIGAN. WE WANT TO BELIEVE THIS CUSTOMER DIDN’T NOTICE OR SEE IT BEFORE BRINGING THE VEHICLE IN FOR ROUTINE MAINTENANCE, SOMETHING THAT TOOK LESS THAN AN HOUR TO COMPLETE BEFORE THE VEHICLE WAS WASHED AND PARKED NEAR THE FRONT OF OUR BUILDING WAITING TO BE RETURNED. WE CERTAINLY UNDERSTAND THAT ACCIDENTS HAPPEN, WE ARE VERY PROUD OF OUR STAFF MEMBERS FOR BEING FORTHRIGHT WHEN SOMETHING UNFORTUNATE DOES HAPPEN FROM OUR REPAIR ACTIVITIES. ADDITIONALLY, IT SHOULD BE NOTED THAT WE DID OFFER TO ORDER THE PART AND ASSIST WITH THE REPAIR EXPENSE BY PROVIDING A DISCOUNT SHOWING EMPATHY FOR THE SITUATION, BUT AFTER READING THEIR POSTING, IT WAS MORE THAN WE SHOULD HAVE OFFERED….

Aug 14, 2013 -

achopp responded

Gee, I wish I could post a picture of what you are calling a "scratch". The plastic is partially smashed in and broken. Im guessing whoever responded from the dealership has never driven a car long distance; yes, bugs do accumulate on the front of your car, but there are no beetles large enough to smash your headlight. Also, I have a picture of a family member standing next to the car taken the day before Fox Toyota damaged it, where you can clearly see that there is no damage to the light. Finally, I found it hilarious that the dealership had someone inspect the damage with a magnifying glass and assert that since there was dirt in the crack (at a microscopic level) therefore the damage was caused while we were driving. I've talked to many people on the area about this incident and almost all have responded that the Fox family of dealerships are crooks. Wish I had known before I went, thanks for damaging my car, lying about it, and then trying to make a buck on the repair. The response to my review sums up Fox Toyota's attitude toward customer service.

Aug 17, 2013 -

Fox Toyota responded

OK, I am going to try to be as "above the fray" as I can possibly be with this situation. Unlike the customer, we actually did some due diligence in reference to their complaint. The last thing we want a customer to think is that we damaged their vehicle and didn’t take responsibility for it. Out of curiosity, we Google searched this customer’s VIN, since they had just purchased the car we figured we might find the original listing pictures from the dealer in California. Bingo! Pictures were there and so was the headlight damage this customer is so upset about. They bought the car with the damage! It’s clear as day...then we invited them in and asked them to review what we had found. The customer response..."we are too busy." I guess that kind of sums things up. Unlike these customers who just automatically jump to the conclusion that our dealership "is full of crooks," I am going to give them the benefit of the doubt and hope that they didn't realize they had this damage and weren’t just trying to get us to pick up a new headlamp for them by throwing accusations around. For what it’s worth, the fact that we have been serving this area successfully for almost 50 years should speak for itself as it relates to the bogus charge of our dealerships being crooks. Plus, I think our online reputation probably is a pretty good indicator as well. I would ask that the Chopps, either remove their unwarranted reviews, issue an apology for jumping to conclusions, or make the time to review the photos we have found that clearly show the pre-existing damage to their car.

July 18, 2013

This is the second car that I have acquired from Fox Toyota. I big part of the reason that I acquired the second one, was a result of our sales person on the first one - Mike Goltz. Mike was friendly, More

by gmattei55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Gottschalk
Aug 19, 2013 -

Fox Toyota responded

Enjoy your new car in good health and let us know if you ever need anything at all!

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