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Fox Subaru Macomb

Macomb, MI

4.4
375 Reviews

23651 Hall Road

Macomb, MI

48042

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Showing 375 reviews

November 22, 2017

Easy and efficient fleet vehicle pick up I set up a appointment time to trade in my old fleet and exchange it for a new Subaru Outback. The process went very smoothly and Cameron walked me t More

by J Brent
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cameron Mikula
November 14, 2017

Best dealership experience yet I've had a few good experiences with car dealerships in the past, but working with Jason Vela and the team at Sellers was the best I've had yet. My ap More

by Bill R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Vela, Jamie Gingas
November 10, 2017

Quick and Easy I put in an application for a used 2016 Ford Fiesta ST. I got a call back the next day and the deal was already being put into place. The online appli More

by Jp71697
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Vela
November 09, 2017

Expeditious & courteous My husband & I were set on buying a Subaru but had limited time to purchase due to our work schedules. On a Friday, we called ahead to Sellers Subaru More

by Cookie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Vela, Heather Aberl
November 02, 2017

excellent serivce while purchasing our car Very friendly staff, Jason was insightful, knowledgeable and took his time with us. The entire staff at the dealership was friendly and accommodating More

by finn123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Vela
October 13, 2017

Awesome Experience I was late getting to the dealership due to computer problems with my credit union and getting the paperwork and check finalized. I texted the salesp More

by NewOutbackGuy1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Briana Distlerath, Jason Vela
October 04, 2017

A pleasant experience I was able to bring my husband's Subaru ( he thinks it is his, but I drive it every chance I get) right in. I was immediately greeted by Steven. The More

by goUP2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Williams
September 28, 2017

Awesome place and friendly people. The people at Sellers were awesome and made my car buying experience super easy. Jason Vela made me feel very comfortable with my purchase. I finally More

by jmangett23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Vela
September 21, 2017

Service visits I needed Service for my '15 Outback. "Whitney" wrote up the request. I was totally impressed with her knowledge of the vehicle, and her insight into More

by Aztecguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Whitney Gosik
September 14, 2017

excessive repair work way to many repairs for a new car and way to long in service thats not covered under warranty because they claim i had a tune which doesn't explain su More

by epoe62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Whitney Gosik, Kim Rundel
Sep 18, 2017 -

Fox Subaru Macomb responded

Our goal is to consistently provide an excellent experience and we're sorry to hear that you felt that you did not receive that when visiting our store. When our team inspected the service history of the vehicle, it had been tuned at one time. At the time the tune was removed, it needed an engine repair. The failure was due to the tune and the engine was ran low on oil, which resulted in an over boost and spun bearing. Subaru provided a partial goodwill to the engine replacement to aid in the repairs. The vehicle is currently at our store for a transmission issue, which Subaru has stated is from abuse related to the previous tune. Due to Subaru's previously offered goodwill from a failure of the tune they proceeded to not offer any further funds. We hope you understand that we as a dealer cannot authorize coverage when the parts that have failed show signs of abuse. If we were to send those parts back to Subaru for further testing, they would deny the claim and our team would be charged. We also apologize for the amount of time the vehicle has been here. The first repairs to the motor mount and pitch stop had to be performed first so it could be test driven to verify the noise was coming from inside of the trans and not from the broken mounts. The vehicle had to be towed to the body shop after the engine was removed to have the pitch stop painted and installed, then towed back so we could reinstall the engine and test driven again. At that point the transmission had to be removed and disassembled once the noise was verified again. Once that was completed, the information needed to be sent to Subaru, a rep was sent out to do the inspection, and then you were contacted to advise you that the transmission would not be covered. We hope this provides you with an explanation as to why certain repairs have had to be done and why some were not covered - along with the amount of time it has taken for the repairs. Please reach out to our Service Manager (Kim Rundel) for any further questions.

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