Fox Honda - Service Center

Very thorough service and friendly staff. I’ve been going there the last two years and its always been very professional. I’ve been going there the last two years and its always been very professional. More

INCOMPETENT MECHANICS. Brought my 07 Aveo here to have my check engine problem diagnosed and fixed. Was told that I had a "ruptured pipe" that was causing the problem, was t Brought my 07 Aveo here to have my check engine problem diagnosed and fixed. Was told that I had a "ruptured pipe" that was causing the problem, was told that this repair wasn't covered by my extended warranty. Paid for the repair without a problem. Less than 24 hours after they gave my car back, the light came back on. Service refused to refund my money for the previous repair because "well the pipe still needed replacing and things happen" yeah...sure..."things happen" when you take my money yet still didn't actually fix the problem I brought my car there for. I let them have it and decided to have the problem further diagnosed by actual mechanics who actually know how to fix cars and actually care about their customers. Hands down sleaziest dealership in Auburn. I recommend stoning yourself in cement before thinking about purchasing a car here, and if you already have, my god, please, don't let them play with it. More

If their lips are moving they're lying I brought in my 1998 CRV for a diagnosis of an apparent and personally unsolvable electrical problem. The end result was that for $110 dollars for th I brought in my 1998 CRV for a diagnosis of an apparent and personally unsolvable electrical problem. The end result was that for $110 dollars for their computer code reader hookup (free at Auto Zone) they were totally unable to diagnose the problem. But they did tell me that according to their "skilled technician" my front brake pads were "steel to steel"; upon my disassembly they were not. They told me I needed a transmission module; I have never had any problems that would relate to the function of this module. They told me I needed a new catalytic converter and new oxygen sensors; what I needed was to have the PCM (power control module) reset by removing a key fuse for 10 seconds and then reinstalling. After I personally did this all the codes related to the catalytic converter disappeared. I have concluded that all the people up front in the service department are clerks with NO knowledge of the product their firm deals in including service. Their technicians are unidirectional and that direction is to increase the magnitude of existing problems. They rely totally on their code readers with no latitude for thought and have no "contact with the customers to ascertain what the customer's experience with the mechanical/electrical problems may be. This is representative of their service which would definitely preclude EVER buying a car there. More

Poorly trained staff I own 4 Honda's and an Acura. I travel extensively for work and our company has offices in 5 Eastern states. As a result, I have good experience with I own 4 Honda's and an Acura. I travel extensively for work and our company has offices in 5 Eastern states. As a result, I have good experience with four other Honda dealers and I know the customer experiences that Honda wants their customers to have. Being new to Auburn, NY, I scheduled a waiting appointment to have my SRS (supplemental restrain system) diagnosed after the SRS light came on. I was the first service customer of the day and arrived 20 minutes early. One hour and 20 minutes after my appointment time, the service department still had not pulled my car into to check the problem. When I went to the service department to ask why, another employee had remarked that the only cars in the service department were three used cars that the dealership had sold over the weekend. He reminded the service adviser that the first 3 customers of the day were waiting in the showroom and none of their vehicles were pulled-in yet. When I asked the service manager, he advised that he had to do research on causes for the SRS light to illuminate before he could have a service teach pull my Pilot into the service area and connect it to the diagnostic computer. He also advised me that there is no significance to a "waiting appointment" and I should expect it to be about 1 1/2 hours past my appointment time before they pull my vehicle in. It was obvious that the service manager does not care about the customer and doesn't understand the connection between happy customers and his continued employment. I also found that it must be a dealership problem because I plan to buy a new 2015 Pilot and an Accord this year. (I bought the new Accord last weekend at a different dealer). Although four sales people came into the showroom while I was waiting for service, none asked if they could help me and one of the employees complained for 20 minutes about how busy she was going to be because of the number of cars they sold on Friday and Saturday. She stated that she wished the sales people would have told the customers that it would be several days before they could pickup their new cars, so she would have more time to prepare the paperwork. Meanwhile, I kept noticing the Honda President's Award banners that were hanging in the sales and service departments. The only problem was that Fox Honda received that award only one time and it was 4 years ago. The other dealerships that I use when traveling are all President Award winners and one has won it for 12 consecutive years while the others have all won it for at least 7 consecutive years. If I owned the Honda dealership and we had won that annual award 4 years ago, I would remove the 4-year old signs and I would strive to provide excellent service to win it again. Obviously,that is not the focus at Fox. My service problem was resolved at a different dealer 2 days later.-- in 10 minutes. I took the car to service and went to their customer lounge for a coffee. Before I had the lid on my coffee, the service adviser came in to tell me the computer code that came up on their computer and what it meant. 18 minutes, later, my Honda was fixed and the cost was less than $100. In other words, the other dealer accomplished in 28 minutes what Fox was unable to even diagnose in 1 1/2 hours. It's a no-brainer -- buy your car at a dealership that cares about their customers and that also know how to service your car. first two customers ofthe day More

New 2012 civic making noise ( tire?) took for eval, was told needed alignment, brakes and new tires. Car has 17,000 miles!! Never in accident or abused. Charged $200.00 for alignment. Went elsewhere for ti told needed alignment, brakes and new tires. Car has 17,000 miles!! Never in accident or abused. Charged $200.00 for alignment. Went elsewhere for tires, did not need any brake work . Staff very rude, stated we were at fault for the " damage" .no warranty coverage. Have bought 4 cars at this dealer- never again. They lost a loyal customer. More

When I initially bought my vehicle from this dealership I was very pleased. The staff seemed very helpful, very courteous and eager to please me the customer. I continued to be pleased until about the fourth was very pleased. The staff seemed very helpful, very courteous and eager to please me the customer. I continued to be pleased until about the fourth time I took my vehicle in for routine maintenance. My vehicle had about 23k miles on it at that time. I was told I needed new tires. I was then recommended to get tires that were roughly 700 dollars and had no warranty. Joann the service representative said they were "just really great tires" and the fact that there was no warranty was not a problem. She was more than willing to sing the praises of these "wonderful tires." I reluctantly agreed to purchasing the tires. Upon being told my vehicle was ready to go I was told that they didn't have time to do an alignment. I would need to schedule that for a later date and come back. This was my first clue that perhaps this business was not as eager to help and please as they had once been. Who gets new tires and doesn't get an alignment? They had time to tell me I needed new tires, time to put them on but no time to align them! I was not happy but figured it was the first time they had done something that I wasn't comfortable with. I then took my vehicle to a location closer to home a few days later and had the alignment done. Since the visit I was told I needed new tires, it has been a series of mishaps and nonsense. I will stick to the tire incident as that is what infuriates me the most. The tires needless to say were bad 20k miles after Fox Honda's service department installed/mounted them. 700 dollars for 20k miles is not a lot of bang for your buck. Too bad I had to hop around like a jackrabbit for them to finally admit their "wonderful tires" were cupping. That was only after I was insistent that something was very wrong. They just kept saying my vehicle needed an alignment and that was the reason for the terrible vibration and suspicious noise. After this I was told that the manufacturer of the tire would only pay 1/2 of the cost of new tires to get the same tires without a warranty to have potentially the same problem in another 20k miles. I'm not sure if there is some Quid pro quo going on or what but I do know that I don't plan on servicing my vehicle at this location ever again and would certainly never purchase another vehicle from them in the future nor would I encourage anyone else to. By the way when I inquired as to why Fox Honda doesn't carry tires with warranties I was told they "don't like them." Wonder why that is! Disgruntled ex Fox Honda customer More