Fox Ford of Waynesburg

Flex Ford Slamming transmission Eureka!!!, My 2010 Ford Flex is finally fixed. My Flex from the day I bought it suffered from a slamming transmission which was extremely unnervin Eureka!!!, My 2010 Ford Flex is finally fixed. My Flex from the day I bought it suffered from a slamming transmission which was extremely unnerving and down right frustrating. The transmission would produce a bone jaring slam going from first to second at irregular times. You never knew when it would slam so it just kept you on edge every time you pulled out from a stop. I had taken the car back to the dealer where I bought the car with no satisfaction. I even had it torn down twice in Florida while on vacation to no avail. From the Internet I learned that this was not an uncommon problem on these Fords but no one seemed to be getting any help in finding the problem. In desperation after the warranty expired I called Ford Customer Service. They listened to my sad tale and agreed to extend the warranty and where did I want to have it looked again . As I travel to Waynesburg each week I suggested Fox Ford as I had given up on the Dealers near where I live. The Service Manager was very accommodating but did not seem familiar with the problem as I described it. He suggested we hook up the "flight recorder" which I was to activate each time the slam occurred. I still cannot understand why the other dealers did not make the same suggestion. Be that as it may, the Service Manager and his technician analyzed the results, called me to arrange a service date, did the repair , and have now fixed the problem. Its like driving a new car. From start to finish the Fox staff was helpful, accommodating, and efficient. They made me feel I should have bought this Ford from them in the first place. P J Wright,(son of Clovis) More