Fox Chevrolet - Service Center

Rude employee refused to accept dealership blame One of my keyfobs was lost in the process of a warranty repair, and instead of admitting the loss, Rob B. in the service department insisted that I ne One of my keyfobs was lost in the process of a warranty repair, and instead of admitting the loss, Rob B. in the service department insisted that I never brought him both keyfobs, and refused to even entertain the possibility of the dealership losing it, telling me to "go home and see if you can find it there". He was rude and demeaning in subsequent conversations with me about it, and threatened several times that they would "not replace the missing keyfob since there was no way to prove they received both when service began", and told me to "direct my attention to the service manager and dealership manager if I was unhappy with this response". Additionally, the inside and outside of the vehicle were returned in an unacceptable dirty condition, worse than when the vehicle was received. Luckily, the keyfob turned up a few days later in the shop, but the damage and inconvenience to my vacation had already been done. After numerous vehicle purchases and service repairs in the past through this dealership in my family, I will not be returning to Bill Fox Chevrolet, and will be sharing my experience online, with General Motors, and in social media to ensure others hear about this. This is a sad, and unfortunate change in the otherwise exceptional service I have seen in the past through this dealership. More

Dean Griffith is one of the nicest and friendiest people I know. He also is very good at his job. I would recommend him to anybody I know. He also is very good at his job. I would recommend him to anybody More

John Fox diligently and expediously handled my transmission problem. I cannot thank him enough for standing by his warranty and replacing my transmission within days. A consumer wants to know the transmission problem. I cannot thank him enough for standing by his warranty and replacing my transmission within days. A consumer wants to know their vehicle is being serviced with care by a reputable dealership and I feel that Fox Chevrolet did not let me down. I am very grateful. I would also like to mention how courteous and professional their service advisor Dean Griffith is. My car has been worked on many times within the past 3 years and Dean is always there to answer my questions and take my car in for repair. He is really a knowledgeable customer service asset to Fox Chevrolet. I also love their drivers who pick me up when my car is ready; good conversation and always courteous! More

This dealership is wonderful. I've been there three times... once for warranty work- Todd Helped and was wonderful with helping getting us a rental car for the time my vehicle would be "under the knife times... once for warranty work- Todd Helped and was wonderful with helping getting us a rental car for the time my vehicle would be "under the knife". Once for a new lease- Kevin helped us get hooked up with a great new vehicle. We had all three of our children (all under the age of 6) and he was so tolerate and accommodating by bringing us all water and cookies. And today I took my vehicle in for service(brakes)and bob was great and set up for us to get a ride home instead of waiting there for them to fix the problem. I have three small children and every single time I have been to the shop EVERYONE has been wonderful and I've never encountered cross words between employees or foul language or even bad attitudes. Everyone is wonderful. Even after we move out of the area we WIll still be coming to this dealership. More