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Fowler Volkswagen of Norman

Norman, OK

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347 Reviews

617 N. Interstate Dr.

Norman, OK

73069

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347 Reviews of Fowler Volkswagen of Norman

June 04, 2011

The sales man that helped us was very nice an friendly but the over guy chris he was rude.. we came in to trade are diesel pickup in for a jetta. Well when we bought the jetta we didnt have the di More

by mie mie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
chris
Jun 18, 2011 -

Fowler Volkswagen of Norman responded

Fowler Volkswagen of Norman wrote on 6/4/2011 2:30:51 PM: Miranda, Thank you for bring this matter to our attention. It is only through the feedback of our customers, both positive and negative, that we are able to improve our processes moving forward. All of us at Fowler Volkswagen of Norman, particularly Chris and Jon, would like to apologize to you for the poor experience you unfortunately had at our store. While I am happy to hear that your experience with your sales associate, Jon Chatman, was a positive one I can’t say the same about your characterization of Chris’ behavior. We do not tolerate our employees using foul language towards each other or our customers, and expect that they always act in a respectful manner when at work. We will be discussing Chris’ conduct with him immediately, and will make sure that he understands that what he did was inappropriate so as to prevent this from ever happening again. Once again, please accept our apologies and thanks for the feedback. If there is anything you would like to further discuss please do not hesitate to contact me here at the store. Thanks, Jonathan Fowler General Manager Fowler Volkswagen of Norman

Jun 18, 2011 -

Fowler Volkswagen of Norman responded

Fowler Volkswagen of Norman wrote on 6/9/2011 3:52:40 PM: Miranda, I wanted to check back and see how everything was going for you with the new jetta and make sure there is nothing else that we can do for you. Chris has recommitted himself to making sure every customer experience here at Fowler involving him is a positive one. I want to again thank you for letting us know about your experience and giving us the opportunity to learn from our mistakes. Please let me know what I can do to earn your business once again here at Fowler. Thanks, Jonathan Fowler General Manager Fowler Volkswagen of Norman

June 01, 2011

WOW!!!! William was awesome. Over the top. He got us just what we wanted and it came in early. William went over everything with our new Jetta from front to back. The experience at Fowler was great. More

by sachrist
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Avila
May 31, 2011

Derek and Chris were both top notch and professional. They weren't over eager and didn't make it all about the sale. Derek worked with us for a couple of weeks to find the right fit for Mark and I. They More

by ericakose
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek, Chris
May 31, 2011

Fowler Volkswagen is a typical dealership. Friendly, a little over bearing, but they will try to work with you. I really like the Golf I bought from them. Overall my experience was ok, but I could have be More

by Bryashe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derreck Macgowen and Chris
Jun 14, 2011 -

Fowler Volkswagen of Norman responded

Bryan, Let me apologize on behalf of the store for your poor experience. It is very important to us that every customer leave with an overall positive experience. This is our goal weather the customer does business with us or not. Clearly this was not the case for you and I am sorry for that. We make sure and go over our customer experience survey with everyone that buys a car or goes through our service department. The purpose of this is to let the customer know that the survey is an important barometer of our performance, and ask that if they cannot give us an outstanding score at the completion of their service (all 10's and all yes's) then to please let us know where we have underperformed so we can attempt to correct the situation and learn from it. We took the opportunity to use your feedback and help educate our employees even more on our processes to ensure that they are all up to speed and implementing our policies as expected. I want to thank you for pointing out our fault, and again apologize for your poor experience as our goal was not to have you leave with a negative perception of our organization. Again, thank you for taking the time to respond. I wanted to check in and see if you had received our feedback, and make sure there was nothing else that I could do for you. I also wanted to see if after explaining our process on customer surveys you still felt the same way as described in your above statement. I hope your new golf is working for well for you and you're keeping cool in this heat. If you have any more information you would like to relay to us please reach out to us. If there is anything I can do to help change your opinion of our store please let me know as well. I would love the opportunity to re-earn your business. Thanks Jonathan Fowler General Manager Fowler Volkswagen of Norman

May 29, 2011

I was very pleased with the car buying experience from start to finish at Fowler Volkswagen. The staff was very helpful even staying late to get my boyfriend and I set up to drive our new car home after h More

by bre0192
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Hall
May 27, 2011

I just bought a 2008 Jetta and got a wonderful deal. I hate high-pressure sales, but everyone there was easygoing and pleasant to work with. I took several test drives and then picked a different car at t More

by hpuckett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Roberts
May 27, 2011

I went to get some recalls fixed in my old volkswagen and decided to purchase a new one after my husband spoke to Alex. Alex was extremely helpful and answered all my questions. Everyone at the dealership More

by cydneyjunella
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Jackson
May 27, 2011

Overall the experience was good. Helpful sales staff that wanted to ensure you were taken care of. However, I wish from the time I came to pick up the new car to the time the paperwork was signed would have More

by arj2180
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex & Chris (manager)
May 27, 2011

Quick, honest, and friendly service. Buying a car is always something I dread but it was a very easy and a pleasant experience. All the Fowler dealerships that I test drove vehicles at were very friendl More

by stefkay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy
May 26, 2011

Customer service was great before, during, and after the sale. Everyone was friendly, polite, interactive, and honest. They did a great job showing and explaining to me everything I wanted. They also let More

by Kelsdun12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Avila
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