Fowler Toyota of Norman

I purchased a 2010 Highlander from Fowler Toyota on 12-11-09. During the high pressure sales attempt to purchase the extended warranty, finance salesman, John Crosby informed me that I would be finance 12-11-09. During the high pressure sales attempt to purchase the extended warranty, finance salesman, John Crosby informed me that I would be financed at 4.9%. Advertised internet financing was 2.9%, however, that did not include the model I selected (my fault for not reading the fine print). When I objected, to the rate was lowered to 3.9%. Based on the fact I know and was told by John that my credit rating is 800+, two days later, I decided to finance through my personal bank because of the attempt to deceive me into paying a higher % rate. When informed of my decision, the finance department (John and Finance Manager Mike Ferguson) stalled and failed to provide required paperwork to my bank for 3 days. Fowler finance personnel claimed they faxed it, however, I was on the phone multiple times with my bank representative and told they had not received the information. When the bank finally received information they needed, they cut a check. According to followup with Customer Relations Manager, Henry Siegler, the check did not arrive until 01-07-10. Fowler failed to file title paperwork until 1-11-10,- at which time they should have mailed the paperwork I needed to title my vehicle. When I contacted the dealership via e-mail on 1-15-10- they agreed to hand deliver it to me when I made a special trip to the dealership the next day,- ie. they never mailed it. I attempted to address this and numerous other issues (ie: their backhanded methods of trying to make a buck) with New Car Sales Manager Jay Haider (1-16-10)as well as Mr Siegler, and resolve this. However, their idea of honor and respect obviously have different meanings (only one of my complaints was resolved). The sales tactics displayed are indicative of shady salesmanship in which they choose to make money. That said their deliberate failure to provide my bank and myself with required information in a timely fashion is clearly an attempt to force me to finance with the Fowler company and when I did not back down, they intentionally held up the MSO required to title the vehicle. While it is well known that buying a vehicle needs advance preparation (and obviously a male present), the shenanigans played out after this deal are indicators of unfair sales practices that need to cease. I initially believed this was a singular event, but based on Fowler’s failure to respond to my complaint, it apparently is an every day sales scam used to put more money into their own pockets. Shame on you Fowler. When I spoke with Mr Haider on 01-16-10, his resolution was an offer of three free oil changes. I did not accept. At that time I informed him, the manner in which Fowler chose to do business was not one that would receive any additional patronage or money. I also told Haider to determine what he felt was appropriate to resolve the (numerous)issues and gave him a week to resolve the issues. I have not received any response to my concerns as of this date. Please inform Fowler the matter would have been resolved with an apology letter, however, at this point in the process, there is nothing they can do to change my opinion of their organization. Whenever any person asks about my vehicle, I will be sure to relay my “Fowler experience” and insist it would be a mistake to buy from Fowler, because they will be as disrespected as I was. More

The sales guy, David B., was great. The finance people are there to RIP YOU OFF. They made me wait for about 1 1/2 hours, and in retrospect I feel as if they did it simply to wear me down and make me sig are there to RIP YOU OFF. They made me wait for about 1 1/2 hours, and in retrospect I feel as if they did it simply to wear me down and make me sign anything to get out the door. It's my own damn fault for signing anything when I was tired, but BEWARE -- Do NOT agree to any additions to your agreed-upon sales price. The finance guy said, "For an extra $8 per month, you can get all this coverage." He was LYING. It turned out to be an additional 35% over the sales price, and I feel as if I was totally screwed. I have a graduate degree, and I'm an intelligent person, but I was tired and felt like I was completely taken advantage of. I had bought three previous cars from Fowler, but it is NOT the dealership that it used to be, and I will NEVER return. The moral of the story is, do NOT believe them when they say it's just a few extra dollars per month. They are going to rip you off and make you pay hundreds for extras that do not make a lick of difference in the quality of the deal -- it is totally a case of "additional dealer profit." I will never buy another car from them again, and they are no better than the slimiest bad-suit-wearing, corner-parking-lot, lemon-selling rip-off joints on this planet. FOWLER TOYOTA SUCKS!!!!! More

I have already submitted a review about Fowler Toyota, and the car they sold me with the bondo all over it. I really need to add this information. Especially to the people that will only buy certified car and the car they sold me with the bondo all over it. I really need to add this information. Especially to the people that will only buy certified cars. Fowler sent some of their people to look at my car (with the bondo all over it) to the auto body shop. They were very rude to my auto body man. Then they told him "You know there are ALOT of GREY AREA'S to work around when it comes to a certified toyota car. You can have damage to at least 3 sides of the car, and it can still be a certified car." So who knows what else they allow. I just had to write this to make people aware of what they might be buying!!!!!!! More

I have purchased 4-5 cars from this dealer and never have had a bad experiance till now. In 2006 I bought a 2005 toyota solara. I was kind of talked into going over my budget a little, but that was OK. Recen had a bad experiance till now. In 2006 I bought a 2005 toyota solara. I was kind of talked into going over my budget a little, but that was OK. Recently my car was hit in the front end. To my surprise when I took it to an auto body man, the headlights were GLUED into the body. There were screws holding the front end together with BONDO over the screws. This was a certified toyota used car. No one could have taken the time to go over this car. SO IF YOU ARE IN THE MARKET FOR A GOOD USED CAR BEWARE!!!!!!!! ANY ONE CAN MAKE ANY THING LOOK GOOD!!!!!!!!!!! More

I read the last review about Fowler and wanted to say that my experience there was a complete opposite. The internet dept. was very informative and they were able to answer all of my questions about thes that my experience there was a complete opposite. The internet dept. was very informative and they were able to answer all of my questions about these vehicles. They got me the best price and helped me with everything. They got me straight with the new car manager and he helped me pick out the perfect car for my wife. I would recommend them to everyone I know and will be shopping there for many years to come. Thank you Fowler for the best car buying experience ever!! More

Called to inquire about a deal on a 2006 used Toyota Highlander. I specifically asked if the vehicle I was looking at on the internet actually did have the side impact airbags as advertised because the Highlander. I specifically asked if the vehicle I was looking at on the internet actually did have the side impact airbags as advertised because these are difficult to find on the 2006 model. I was assured that the vehicle had the side impact airbags as advertised. The internet salesperson I spoke with on the phone even said she went to check to make sure it did. The next day when I got to the dealership and looked at the vehicle in person it did not have the side impact airbags and the vehicle had 2500 more miles than was advertised on their website. They then offered to show me the new 2007 Highlanders that have the side impact airbags. I thought the old bait and switch went out of style years ago. Guess I was wrong. Left the dealership and will never go back. More