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Fowler Toyota of Norman
Norman, OK
755 Reviews
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May 17, 2012
This Fowler dealership does poor service. I would not recommend going there! When they tell you something, it may not be the truth. What happened to good ole Honesty and Integrity! recommend going there! When they tell you something, it may not be the truth. What happened to good ole Honesty and Integrity! More
by special1
Employees Worked With
Thomas
March 11, 2011
The people at Fowler Toyota are always friendly and knowledgeable. The new facilities are first class which makes it extremely nice when you are buying your car or simply going in for service. I would knowledgeable. The new facilities are first class which makes it extremely nice when you are buying your car or simply going in for service. I would tell anyone that is looking for a new Toyota or a used car that they will enjoy their car buying experience at Fowler, the customer service is impeccable. More
by dwshannon
Employees Worked With
Jay Wilson
March 11, 2011
IN OCTOBER OF 2010 I BOUGHT MY FOURTH VEHICLE FROM FOWLER TOYOTA...THE CONSIDERATION BY MANAGEMENT AND OWNER IS CLEARLY BROUGHT OUT BY ALL LEVELS OF THE STAFF... SALES PROFESSIONALS, THE SERVICE PEOPLE,THE TOYOTA...THE CONSIDERATION BY MANAGEMENT AND OWNER IS CLEARLY BROUGHT OUT BY ALL LEVELS OF THE STAFF... SALES PROFESSIONALS, THE SERVICE PEOPLE,THE RENT A CAR LADY,THE EMPLOYEES AND FOOD AT THE INDOOR CAFE...HAVE ALL LEFT A SMILE ON MY FACE...THIS IS A DEALERSHIP THAT A PERSON WITH LIMITED MECHANICAL UNDERSTANDING CAN GO FOR SERVICE AND RECEIVE EXACTLY WHAT THEY NEED..I SEND MY WIFE IN HER COROLLA OR MY TUNDRA FOR SERVICING AND SHE IS TREATED WITH THE RESPECT THAT ANYONE SHOULD BE...TAKING A CAR THERE FOR SERVICE IS AS SIMPLE AS DRIVING UP,BEING MET RIGHT AWAY,AFTER THE BRIEF CONVERSATION WITH THE INTAKE REPAIR SPECIALIST YOU ARE TAKEN RIGHT TO THE RENT A CAR LADY WHO QUICKLY PUTS YOU IN A LONER VEHICLE AND YOU ARE ON YOUR WAY...THE NEW CAR PEOPLE WERE TRULY THE REAL HEART OF THE DEALERSHIP,THEY CAN ONLY BE DESCRIBED AS PROFESSIONAL,WARM,FRIENDLY,AND CONCERNED THAT YOU ARE NOT PRESSURED, NOR MADE TO FEEL UNCOMFORTABLE...IT MAKES YOU FEEL GOOD THAT YOU SEE THEM HANDLE THE NOT SO SURE FOLKS OR ESPECIALLY THE ELDERLY FOLKS WHO MAY NOT QUITE UNDERSTAND WHATS BEING SAID...I RECENTLY TOLD A FRIEND WHO HAD BOUGHT A USED FJ FROM A DEALER IN EDMOND OR OKLA CITY ABOUT FOWLER TOYOTA..SHE DESCRIBED THAT HER VEHICLE WAS USED AND HAD A HORRIBLE NOISE IN THE FRONT END,SHE HAD TAKEN IT BACK SEVERAL TIMES TO THE DEALERSHIP THAT SHE HAD BOUGHT IT FROM AND I GUESS SHE WAS BLOWN OFF AS A WOMEN WHO DIDNT KNOW WHAT SHE WAS TALKING ABOUT..HER NAME WAS AMBER,WELL SHE TOOK THE FJ TO FOWLER AND RECEIVED THE TREATMENT THAT I HAD BRAGGED ABOUT AND THEY FIXED THE FJ AND DIDNT CHARGE HER A PENNY..SHE NOW IS A FOWLER CUSTOMER FOREVER! DON More
by dwilson0242
Employees Worked With
JAY WILSON
March 11, 2011
I have been a repeat customer for 6 years now and have always had a great experience. I take my cars there for all of my service as well. I love the new store and it's nice to have a comfortable place t always had a great experience. I take my cars there for all of my service as well. I love the new store and it's nice to have a comfortable place to wait while my car is getting service work done. I am always treated well while I'm there and will continue buying all of my cars from them! More
by toyota_lover4life
Employees Worked With
Clarence W.
March 10, 2011
I must have visited a different Fowler Toyota dealership than the other people that have ranted and raved about them. In my dealings with Fowler Toyota of Norman, OK the finance and sales departments have than the other people that have ranted and raved about them. In my dealings with Fowler Toyota of Norman, OK the finance and sales departments have always been very helpful and straightforward. My most recent purchase included a 2011 Tacoma that was a pleasure to buy and has been a pleasure to drive. As far as finance department goes, John Crosby actually gave me .5% lower interest rate than was agreed upon with the salesperson. I would definitely recommend this dealership to other people that are interested in purchasing a vehicle. More
by Tacoma2011Guy
Employees Worked With
John Crosby (Finance) Brent (Car salesman)
December 09, 2010
My daughter needed a new car and being fresh out of college she didn't know how to deal with sales people. We are out of state so I called the dealer and made the deal for her so all she had to do was college she didn't know how to deal with sales people. We are out of state so I called the dealer and made the deal for her so all she had to do was go in and sign the papers. The deal was set, but when she got there the financial guy (William) intimidated her into buying $4000 worth of extended warranty on a brand new car. She didn't know what to do and he made her cry so she signed the papers. After consulting me she went back the next day and asked them to remove the extended warranty. They would not, told her she needed it because in 4 or 5 years her radio might break. Now she has a car payment that is above what she can afford because of the extended warranty. I do not think they would have done this with a man. They should be ashamed that they treated a young woman this way. In this economy one would think they would try to fix it but they will not. Do not buy from these people, they are not honest or nice. More
by Geophyzzer
Employees Worked With
4
September 07, 2010
Chris Marritt helped me find my pickup. When went in and asked for him. He never appeared. A oriental guy helped me. Then when got taken into fiance guys office first name of william, they screwed me out of asked for him. He never appeared. A oriental guy helped me. Then when got taken into fiance guys office first name of william, they screwed me out of my tag, overcharged me a fee, said that he couldn't find my previous car which I still owe 3,000+ on. Refused to cancel my Gap on my previous car, I was so upset that I just wanted out of there. Figured out that they were removing my tag, because the oriental guy was staying gone for a long time. I have never been so yanked around by them. My first experience was verily decent. This time it just made me want to puke on his desk and on him. I never want to go back to that dealership as long as I live. More
by usedpickup1
Employees Worked With
William (finace guy) can't remeber name of employee
April 16, 2010
The people at Fowler are terrific! I purchased a 2006 The people at Fowler are terrific! I purchased a 2006 used Prius in November '09 in another state and visited Fowler Toyota for an initial check. I The people at Fowler are terrific! I purchased a 2006 used Prius in November '09 in another state and visited Fowler Toyota for an initial check. I have been extremely pleased with the way I have been taken care of since then. Jay went out of his way to show me specs for the car that I didn't even buy from them and also did a very detailed check on it to make sure that there was nothing that could indicate that the car had not been taken care of by its previous owner. I wasn't expecting this since I didn't buy the car from them and was pleasantly surprised by this treatment. They take pride in taking care of not just their customers, but of all Toyota owners. They also gave me three complimentary oil changes and tire rotations for my car. I never have to book an appointment, I just drive in and am out of there within 40 minutes with my car been completely taken care of. Each time, I have never waited more than 30 minutes and their dealership has a very comfortable waiting area with TVs and magazines and a cafe. The reps are very friendly and make sure that you are well taken care of. They also let you know if there is an issue that might need taking care of sometime soon. Brian was the service rep who helped me and his knowledge about the engine and all the other details about the car is amazing! More
by pajmani
Employees Worked With
Brian (service) and Jay (sales)
April 13, 2010
I am a previous customer of Fowler. I do all of my svc work there. I came in to have routine svc work performed. I had thought Of the idea of trading for a new rav4 with 0%. Clarence was very helpful an work there. I came in to have routine svc work performed. I had thought Of the idea of trading for a new rav4 with 0%. Clarence was very helpful and jay haider made me a deal that i could not refuse. My finance guy was John and he was the nicest young man. He was very easy to work with and really helped take the stress out of buying a car. I do not agree with any of the negative reviews I have read on here. The people that can not get along with the guys at fowler probably do not get along with anyone in life. I will continue to recommend fowler to anyone I know. Thanks guys. More
by Lumburg
Employees Worked With
Jay haider and Clarence
February 10, 2010
I purchased a 2010 Highlander from Fowler Toyota on 12-11-09. During the high pressure sales attempt to purchase the extended warranty, finance salesman, John Crosby informed me that I would be finance 12-11-09. During the high pressure sales attempt to purchase the extended warranty, finance salesman, John Crosby informed me that I would be financed at 4.9%. Advertised internet financing was 2.9%, however, that did not include the model I selected (my fault for not reading the fine print). When I objected, to the rate was lowered to 3.9%. Based on the fact I know and was told by John that my credit rating is 800+, two days later, I decided to finance through my personal bank because of the attempt to deceive me into paying a higher % rate. When informed of my decision, the finance department (John and Finance Manager Mike Ferguson) stalled and failed to provide required paperwork to my bank for 3 days. Fowler finance personnel claimed they faxed it, however, I was on the phone multiple times with my bank representative and told they had not received the information. When the bank finally received information they needed, they cut a check. According to followup with Customer Relations Manager, Henry Siegler, the check did not arrive until 01-07-10. Fowler failed to file title paperwork until 1-11-10,- at which time they should have mailed the paperwork I needed to title my vehicle. When I contacted the dealership via e-mail on 1-15-10- they agreed to hand deliver it to me when I made a special trip to the dealership the next day,- ie. they never mailed it. I attempted to address this and numerous other issues (ie: their backhanded methods of trying to make a buck) with New Car Sales Manager Jay Haider (1-16-10)as well as Mr Siegler, and resolve this. However, their idea of honor and respect obviously have different meanings (only one of my complaints was resolved). The sales tactics displayed are indicative of shady salesmanship in which they choose to make money. That said their deliberate failure to provide my bank and myself with required information in a timely fashion is clearly an attempt to force me to finance with the Fowler company and when I did not back down, they intentionally held up the MSO required to title the vehicle. While it is well known that buying a vehicle needs advance preparation (and obviously a male present), the shenanigans played out after this deal are indicators of unfair sales practices that need to cease. I initially believed this was a singular event, but based on Fowler’s failure to respond to my complaint, it apparently is an every day sales scam used to put more money into their own pockets. Shame on you Fowler. When I spoke with Mr Haider on 01-16-10, his resolution was an offer of three free oil changes. I did not accept. At that time I informed him, the manner in which Fowler chose to do business was not one that would receive any additional patronage or money. I also told Haider to determine what he felt was appropriate to resolve the (numerous)issues and gave him a week to resolve the issues. I have not received any response to my concerns as of this date. Please inform Fowler the matter would have been resolved with an apology letter, however, at this point in the process, there is nothing they can do to change my opinion of their organization. Whenever any person asks about my vehicle, I will be sure to relay my “Fowler experience” and insist it would be a mistake to buy from Fowler, because they will be as disrespected as I was. More
by hatt62
Employees Worked With
Jay Haider, Sales Manager/ Mike Ferguson, Finance Manager/ Bruce- Salesman and John -Finance
