Fowler Toyota of Norman

Above and beyond, will go back!!! Clean and friendly will tell my friends. Honored a mis-priced web posting. Worked with me on financing to get a great rate. will tell my friends. Honored a mis-priced web posting. Worked with me on financing to get a great rate. More

My husband & I arrived at Fowler Toyota on Saturday, 8-11-12 about 12:00. Justin Ratcliff came by and started showing us new & used Tacoma trucks. We test drove two vehicles, one used and one new. We li 8-11-12 about 12:00. Justin Ratcliff came by and started showing us new & used Tacoma trucks. We test drove two vehicles, one used and one new. We liked the new one and wanted to talk about the cost. He brought out Jay, a Financial person, and we negotiated the price. We filled out pre-paper work and Justin turn them in and told us 'you're next in line'. (If I heard that statement once, I heard it a dozen times not only to us, but to other customers waiting) this was at 2:30. He told us it would be about 20-30 minutes. We waited until 4:00. We never saw or heard from Justin, so we paged him. He reported to us, 'you're next in line'. We waited again until 5:15, again not seeing or hearing from either Justin or Jay. So we paged them again. Jay came out and told us, 'you're next in line'. My husband asked how much longer? Jay responded 20-30 minutes. We told him, you have 30 minutes and we won't wait any longer than that. So at 6:00, we walked out, without a word from anyone and without a vehicle. We didn't hear from anyone all the rest of the evening, or Monday. So on Tuesday afternoon, I wanted to know if the General Manager, Jay Spears, knew what had happened to us on Saturday. I called him and he said yes he had heard and told me they were very frustrated about it. He never apologized, just stated his frustration. So I told him his customer service 'sucked' and that I couldn't understand why you leave a customer, ready to sign papers to buy a vehicle, waiting for 3 1/2 hours, and never check on them or tell them what was taking so long. I thanked him for his time and hung up. More

Buy your next vehicle from Fowler Toyota! Ask for Louis Parris. He is the best salesperson we have met in a long time. He is very patient and helpful. He ensures that you will find the perfect vehicle. Parris. He is the best salesperson we have met in a long time. He is very patient and helpful. He ensures that you will find the perfect vehicle. He also makes sure that the negotiation process goes smoothly. John Downs, finance manager also took the time to make sure that we were at ease with the finance end of the deal. He took the time to go over the numbers several times until I was happy everything was in order. Make sure to hit the easy button next time you buy a vehicle and ask for Louis and John at Fowler Toyota. More

had vehicle service there after purchase every 5000 miles, on 15,000 mile change, they left the oil dipstick out, and i found it a week later laying on the engine. At the 30,000 mi oil change, had appt miles, on 15,000 mile change, they left the oil dipstick out, and i found it a week later laying on the engine. At the 30,000 mi oil change, had appt set up, took 4 hrs for that, requested synthetic, they put in regular, had to change it out again. Got home and noticed the a/c wasn't blowing air very hard, pulled the cabin air filter out and it was plugged full of dirt. Checked the repair order and it shows they checked it, but apparantly they never. Contacted service dept to complain about it, and they could care less. Paid $95 for a oil change when they didn't do there job, wonder what else they didn't check!!!! More

I just got my new 2012 Highlander from Fowler Toyota in Norman OK. First off the people at Fowler Toyota were friendly,knowledgeable and there was pressure put on me to buy. The new facilities are first cl Norman OK. First off the people at Fowler Toyota were friendly,knowledgeable and there was pressure put on me to buy. The new facilities are first class which makes it extremely nice when you are buying your car. I would tell anyone that is looking for a new Toyota or a used car that they will enjoy their car buying experience at Fowler. More

This Fowler dealership does poor service. I would not recommend going there! When they tell you something, it may not be the truth. What happened to good ole Honesty and Integrity! recommend going there! When they tell you something, it may not be the truth. What happened to good ole Honesty and Integrity! More

The people at Fowler Toyota are always friendly and knowledgeable. The new facilities are first class which makes it extremely nice when you are buying your car or simply going in for service. I would knowledgeable. The new facilities are first class which makes it extremely nice when you are buying your car or simply going in for service. I would tell anyone that is looking for a new Toyota or a used car that they will enjoy their car buying experience at Fowler, the customer service is impeccable. More

IN OCTOBER OF 2010 I BOUGHT MY FOURTH VEHICLE FROM FOWLER TOYOTA...THE CONSIDERATION BY MANAGEMENT AND OWNER IS CLEARLY BROUGHT OUT BY ALL LEVELS OF THE STAFF... SALES PROFESSIONALS, THE SERVICE PEOPLE,THE TOYOTA...THE CONSIDERATION BY MANAGEMENT AND OWNER IS CLEARLY BROUGHT OUT BY ALL LEVELS OF THE STAFF... SALES PROFESSIONALS, THE SERVICE PEOPLE,THE RENT A CAR LADY,THE EMPLOYEES AND FOOD AT THE INDOOR CAFE...HAVE ALL LEFT A SMILE ON MY FACE...THIS IS A DEALERSHIP THAT A PERSON WITH LIMITED MECHANICAL UNDERSTANDING CAN GO FOR SERVICE AND RECEIVE EXACTLY WHAT THEY NEED..I SEND MY WIFE IN HER COROLLA OR MY TUNDRA FOR SERVICING AND SHE IS TREATED WITH THE RESPECT THAT ANYONE SHOULD BE...TAKING A CAR THERE FOR SERVICE IS AS SIMPLE AS DRIVING UP,BEING MET RIGHT AWAY,AFTER THE BRIEF CONVERSATION WITH THE INTAKE REPAIR SPECIALIST YOU ARE TAKEN RIGHT TO THE RENT A CAR LADY WHO QUICKLY PUTS YOU IN A LONER VEHICLE AND YOU ARE ON YOUR WAY...THE NEW CAR PEOPLE WERE TRULY THE REAL HEART OF THE DEALERSHIP,THEY CAN ONLY BE DESCRIBED AS PROFESSIONAL,WARM,FRIENDLY,AND CONCERNED THAT YOU ARE NOT PRESSURED, NOR MADE TO FEEL UNCOMFORTABLE...IT MAKES YOU FEEL GOOD THAT YOU SEE THEM HANDLE THE NOT SO SURE FOLKS OR ESPECIALLY THE ELDERLY FOLKS WHO MAY NOT QUITE UNDERSTAND WHATS BEING SAID...I RECENTLY TOLD A FRIEND WHO HAD BOUGHT A USED FJ FROM A DEALER IN EDMOND OR OKLA CITY ABOUT FOWLER TOYOTA..SHE DESCRIBED THAT HER VEHICLE WAS USED AND HAD A HORRIBLE NOISE IN THE FRONT END,SHE HAD TAKEN IT BACK SEVERAL TIMES TO THE DEALERSHIP THAT SHE HAD BOUGHT IT FROM AND I GUESS SHE WAS BLOWN OFF AS A WOMEN WHO DIDNT KNOW WHAT SHE WAS TALKING ABOUT..HER NAME WAS AMBER,WELL SHE TOOK THE FJ TO FOWLER AND RECEIVED THE TREATMENT THAT I HAD BRAGGED ABOUT AND THEY FIXED THE FJ AND DIDNT CHARGE HER A PENNY..SHE NOW IS A FOWLER CUSTOMER FOREVER! DON More

I have been a repeat customer for 6 years now and have always had a great experience. I take my cars there for all of my service as well. I love the new store and it's nice to have a comfortable place t always had a great experience. I take my cars there for all of my service as well. I love the new store and it's nice to have a comfortable place to wait while my car is getting service work done. I am always treated well while I'm there and will continue buying all of my cars from them! More

I must have visited a different Fowler Toyota dealership than the other people that have ranted and raved about them. In my dealings with Fowler Toyota of Norman, OK the finance and sales departments have than the other people that have ranted and raved about them. In my dealings with Fowler Toyota of Norman, OK the finance and sales departments have always been very helpful and straightforward. My most recent purchase included a 2011 Tacoma that was a pleasure to buy and has been a pleasure to drive. As far as finance department goes, John Crosby actually gave me .5% lower interest rate than was agreed upon with the salesperson. I would definitely recommend this dealership to other people that are interested in purchasing a vehicle. More