Fowler Toyota of Norman

I purchased a vehicle there in 2011. Jay, the sales manager disregarded my no haggle USAA price. CHECK THE CARFAX THEY GIVE YOU! ASK FOR A CURRENT ONE! The one they gave me showed a clean report. Afte manager disregarded my no haggle USAA price. CHECK THE CARFAX THEY GIVE YOU! ASK FOR A CURRENT ONE! The one they gave me showed a clean report. After I owned the vehicle I did another one only to find that the tires had been replaced, and some other stuff that wasn't on the "CLEAN" Carfax they showed me. I purchased the car and was told afterwards I needed to grade them all FIVES otherwise they would get fired. So I didn't fill one out at all. SOMETHING I HAVE LEARNED LATER: Toyota will not fire an employee for not getting a FIVE-but what they WILL do is pay HUGE incentives to a dealer that gets all fives on their surveys-we are talking 100 thousand dollars or more for excellent surveys and meeting their sales goals-DO NOT FALL FOR THEIR HIGH PRESSURE "GRADE ME A FIVE" TACTICS. Additionally, the bumper to bumper warranty covers paint. it is good for 36 thousand miles. At 29,000 miles I took my vehicle into a Toyota dealer to have the clear coat redone. THe dealer inspected it and told me it couldn't be covered under warranty because it WAS PAINTED ALREADY. The issue here is that I bought the car new...how could it have been painted before and also have voided the warranty? Well, guess what? it had to have been Fowler-they did something to that vehicle and did not DISCLOSE IT before I bought it. SEEMS FISHY TO ME. AVOID THIS PLACE LIKE THE PLAGUE-THEY ARE LIARS AND THIEVES and pull EVER TRICK IN THE BOOK. More

I didn't even consider Fowler when I was looking for a truck, but after pure frustration with the big "truck" dealers, I asked a friend and co-worker for advice. He told me about Matt Perkins at fowler a truck, but after pure frustration with the big "truck" dealers, I asked a friend and co-worker for advice. He told me about Matt Perkins at fowler, I called Matt, and met him up there. I felt special from the start as I guess Matt told the General Manager because he was waiting for me when I got out of my old truck. Matt Took me to 3 trucks he had in mind, I had no idea they had that many trucks and he and I picked out my dream truck an F-250 Lariat. I tried to make a deal on one just like it at another dealer for alot more cash, thank heavens I didn't I saved a ton at Fowler and they had a better truck selection than the big truck dealerships. John Crosby the pre-owned manager was a pleasure and didn't have a bunch memorized word tracks like the other managers at other places. Matt was awesome from start to finish and was the best salesman I ever had and will buy all my vehicles there from now on. I had no idea they had that many trucks. Glen Anderson Norman, OK More

We were so pleased with the service we received when we purchased our Toyota Highlander. Our salesman, John Profitt worked hard to find me exactly what I wanted. He was so friendly, very professional and purchased our Toyota Highlander. Our salesman, John Profitt worked hard to find me exactly what I wanted. He was so friendly, very professional and made it a very enjoyable experience. We would recommend John and this dealership to anyone we know who is looking for an auto, new or used. We had preapproval from our personal credit union but the person we worked with in their finance department, Geoffrey Parks, told us he would try to find us a better rate if we wanted. Absolutely no pressure, so we thought why not give it a try? Not only did he find us a much better interest rate, he saved us thousands of dollars in interest over what our credit union was going to do. I want to thank John and Geoffrey for working hard to make our experience with Fowler such a great experience. More

Went to trade 2 vehicles and buy a new Prius V. Made clear how much I needed to get for the 2 trade-ins and what my drive-out TT&L price needed to be. Took a couple of weeks but finally we appeared to h clear how much I needed to get for the 2 trade-ins and what my drive-out TT&L price needed to be. Took a couple of weeks but finally we appeared to have reached an agreement. Got the vehicle, traded the other 2 in, applied trade-in to new vehicle, financed the loan through the dealership and drove the car away. Waited to receive the documentation so I could go get the new license plates. That came in the mail about 3 weeks later so went to the state tag bureau. Imagine my surprise when it turned out that the price I paid did NOT include tax, title & license: the bill I was presented at the state tag bureau was over $ 900! Not only was this not included in my loan nor talked about at the dealership but I was expected to just pay cash for the unpaid taxes, etc. Perhaps I was naive at not checking the paperwork more closely. But never in 30 years of buying vehicles has a dealership ever deceived me in this way...I'll never recommend Fowler Toyota or any other Fowler dealership. CAVEAT EMPTOR... More

I dont have experience with the sales department but I will NEVER use this dealership because of my experience with the service department. I dropped off my Tacoma at 3:59 p.m. I was told they would call will NEVER use this dealership because of my experience with the service department. I dropped off my Tacoma at 3:59 p.m. I was told they would call me and let me know when they are done, or if they figure out anything else. After waiting by the phone thinking they would call, I never heard from them, knowing they close at 9:00 p.m. I went to the dealership, and the service person that handled my Tacoma was already gone, the only guy there looked up my name and he said that they never touched my truck. They had my truck for 6 hours and didnt even look at it. I understand serice gets busy, but to have my truck for 6 hours and not even give me a courtesy call to tell me anything about it is wrong and bad busniess. Luckly I was able to pick up my truck before they closed otherwise they would have locked it up over night without even telling me. Like I said I will NEVER use Fowler Toyota again! More

Above and beyond, will go back!!! Clean and friendly will tell my friends. Honored a mis-priced web posting. Worked with me on financing to get a great rate. will tell my friends. Honored a mis-priced web posting. Worked with me on financing to get a great rate. More

My husband & I arrived at Fowler Toyota on Saturday, 8-11-12 about 12:00. Justin Ratcliff came by and started showing us new & used Tacoma trucks. We test drove two vehicles, one used and one new. We li 8-11-12 about 12:00. Justin Ratcliff came by and started showing us new & used Tacoma trucks. We test drove two vehicles, one used and one new. We liked the new one and wanted to talk about the cost. He brought out Jay, a Financial person, and we negotiated the price. We filled out pre-paper work and Justin turn them in and told us 'you're next in line'. (If I heard that statement once, I heard it a dozen times not only to us, but to other customers waiting) this was at 2:30. He told us it would be about 20-30 minutes. We waited until 4:00. We never saw or heard from Justin, so we paged him. He reported to us, 'you're next in line'. We waited again until 5:15, again not seeing or hearing from either Justin or Jay. So we paged them again. Jay came out and told us, 'you're next in line'. My husband asked how much longer? Jay responded 20-30 minutes. We told him, you have 30 minutes and we won't wait any longer than that. So at 6:00, we walked out, without a word from anyone and without a vehicle. We didn't hear from anyone all the rest of the evening, or Monday. So on Tuesday afternoon, I wanted to know if the General Manager, Jay Spears, knew what had happened to us on Saturday. I called him and he said yes he had heard and told me they were very frustrated about it. He never apologized, just stated his frustration. So I told him his customer service 'sucked' and that I couldn't understand why you leave a customer, ready to sign papers to buy a vehicle, waiting for 3 1/2 hours, and never check on them or tell them what was taking so long. I thanked him for his time and hung up. More

Buy your next vehicle from Fowler Toyota! Ask for Louis Parris. He is the best salesperson we have met in a long time. He is very patient and helpful. He ensures that you will find the perfect vehicle. Parris. He is the best salesperson we have met in a long time. He is very patient and helpful. He ensures that you will find the perfect vehicle. He also makes sure that the negotiation process goes smoothly. John Downs, finance manager also took the time to make sure that we were at ease with the finance end of the deal. He took the time to go over the numbers several times until I was happy everything was in order. Make sure to hit the easy button next time you buy a vehicle and ask for Louis and John at Fowler Toyota. More

had vehicle service there after purchase every 5000 miles, on 15,000 mile change, they left the oil dipstick out, and i found it a week later laying on the engine. At the 30,000 mi oil change, had appt miles, on 15,000 mile change, they left the oil dipstick out, and i found it a week later laying on the engine. At the 30,000 mi oil change, had appt set up, took 4 hrs for that, requested synthetic, they put in regular, had to change it out again. Got home and noticed the a/c wasn't blowing air very hard, pulled the cabin air filter out and it was plugged full of dirt. Checked the repair order and it shows they checked it, but apparantly they never. Contacted service dept to complain about it, and they could care less. Paid $95 for a oil change when they didn't do there job, wonder what else they didn't check!!!! More

I just got my new 2012 Highlander from Fowler Toyota in Norman OK. First off the people at Fowler Toyota were friendly,knowledgeable and there was pressure put on me to buy. The new facilities are first cl Norman OK. First off the people at Fowler Toyota were friendly,knowledgeable and there was pressure put on me to buy. The new facilities are first class which makes it extremely nice when you are buying your car. I would tell anyone that is looking for a new Toyota or a used car that they will enjoy their car buying experience at Fowler. More