
Fowler Toyota of Norman
Norman, OK
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The Service Department is first class. Tim Oswalt has always provided me with exceptional customer service and he makes sure my Highlander is taken care of. I appreciate that. Thanks Tim! always provided me with exceptional customer service and he makes sure my Highlander is taken care of. I appreciate that. Thanks Tim! More
I have been doing business with Fowler Toyota for over 20 years. In that time I never had a bad experience. They have always delivered highly competent sales and service and always go the extra mile to ensur years. In that time I never had a bad experience. They have always delivered highly competent sales and service and always go the extra mile to ensure that my cars are kept in top working order. If there has ever been a problem they have fixed it with a high degree of competence. Across the organization their staff has been no less than outstanding in each and every transaction. There are a few I would like to commend. 1st - Robert Nelson is an outstanding service advisor and in all my dealings with him he is a total professional and ensured that I understood the necessity of all repairs and answered any questions I've had, there is none better. 2d - Stephen Barret, is also an outstanding service advisor who has been equally professional and helpful when Robert has been absent. He goes the extra mile even when people are not his customers and delivers the same outstanding service as Robert does. 3d - The mechanic/technician that works on my cars is Larry Capps. Larry, like Robert, is one of the most outstanding professionals I've ever been associated with and will explain options and necessity for repairs. He works until the job is complete and like Robert also does his work to a high degree of competence and thoroughness not normally seen in this industry. I would also like to comment on the other subunits in the firm. 4th - Ross Burk heads up the service department and is an outstanding leader and manager and has been helpful to me and answered my questions. 5th - The rental division is run very well and I can always count of getting in and out very quickly when I need to get a care while mine is being repaired. 6th -The sales group is highly professional and it's a no BS group. They say what they mean and mean what they say and you can trust them. 7th - Finally, the management of this organization is no top notch and no less than outstanding, Jeff Spears is the GM and goes many extra miles to see that his customers are taken care of. I always recommend Fowler Toyota to anyone asking me because of the great work they do for us. Sincerely; John Pitchlynn More
We had a great experience at Fowler Toyota! Bryan Roberts was our salesman. he did a great job. Thanks Fowler And Bryan for such a great experience!! was our salesman. he did a great job. Thanks Fowler And Bryan for such a great experience!! More
In for the 20K maintenance visit (oil change, filter, fluids check, tire rotation). Brock indicated the vehicle's tires call to be balance as well, the price was nominal and consistent for the mileage a fluids check, tire rotation). Brock indicated the vehicle's tires call to be balance as well, the price was nominal and consistent for the mileage as far as a "real" necessity. Chose that to be done. Additionally, the technicians recommended replacement of the air filter and cabin air filter. I thanked them for the advisory; but chose to replace them myself. The 4runner cabin air filter is by far the easiest, fastest, best designed access replacement of any vehicle I have ever owned. (Under $15 at O'Reilly auto parts) and took maybe 30 seconds. No glove box deconstruct required! Well designed and further affirms my pleasure in purchasing this vehicle. More
Justin was great, he showed us several options. Even before we ever got to the dealership everyone was great. All of our questions were answered quickly and accurately. The finance department, (Jeff) before we ever got to the dealership everyone was great. All of our questions were answered quickly and accurately. The finance department, (Jeff) was great. He understood what we were looking for in our financing and made it happen. We will definitely be returning to Fowler for all our service on our new Tundra, even though it is an hour away from where we live. More
After becoming disenchanted with another dealership, I showed up at Fowler one afternoon. Byron got me a cup of coffee and we talked. I told him I didn't want high-pressure. I wanted time. He called me ev showed up at Fowler one afternoon. Byron got me a cup of coffee and we talked. I told him I didn't want high-pressure. I wanted time. He called me every week, just checking in, like I asked, for several months. When my needs and wants changed, I showed up one day. I test drove a car. Several days later, in the evening, he'd gone home for the day. Without a word of complaint, he came back to the dealership and made me an offer I loved. We were there merely a couple of hours and walked out with the car I love now. Patience and an ability to hear what I really needed made this sale. More
All went well. I was there a total of 3 hours. I was treated very well. I am glad to be out of my gas guzzling Jeep. Looking forward to the years of good service. Thanks James Foster. treated very well. I am glad to be out of my gas guzzling Jeep. Looking forward to the years of good service. Thanks James Foster. More
I was introduced to Justin Ratcliff by the manager Mark Owen when we came to Fowler to make a purchase. He was energetic and very personable; he's only been working for the dealership for a month, but I s Owen when we came to Fowler to make a purchase. He was energetic and very personable; he's only been working for the dealership for a month, but I see a great future in sales for this young man. He did everything we asked of him and did so with a smile. Thanks for all your help Justin. -Jay & Kirsten Armstrong More
We were looking for a quality used Toyota Prius. Jared was friendly and helpful throughout our time at the dealership. Would go back to work with him anytime. was friendly and helpful throughout our time at the dealership. Would go back to work with him anytime. More
I've been using Fowler Toyota for my car's maintenance needs and servicing since 2005 and have never been disappointed. Service advisor, Tim Ostwalt, has helped me the last two visits and is maintenance needs and servicing since 2005 and have never been disappointed. Service advisor, Tim Ostwalt, has helped me the last two visits and is always very professional and courteous. More