
Fowler Toyota of Norman
Norman, OK
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We were greeted upon arrival and directed to the internet sales area. Matt was very helpful and knowledgeable, no high pressure, very professional yet friendly, patient, and accommodating. We were granted sales area. Matt was very helpful and knowledgeable, no high pressure, very professional yet friendly, patient, and accommodating. We were granted permission to take the car to our mechanic to satisfy our peace of mind. That was a plus. Surroundings were good while we waited for finance. The shop and restaurant are a nice touch - complimentary water, etc. Everyone seemed to be concerned with keeping things orderly as I noticed a number of employees pushing chairs in and making an effort to keep things tidy. We had to wait because the finance people were very busy, but the waiting area was comfortable. When called, the financing was completed without hassle. When we finished, the car was cleaned, gassed up, and ready to go. The exceptional service included a number of perks which were above and beyond - gift card and complimentary servicing appointments. The one negative I had of the entire experience dealt with the keys to the car we purchased. I was provided with two keys and fobs. Neither fob worked and only one key would start the car. That will lead to an additional expense on my part. It made an overall great experience only good according to your scale, but we thank you for a pleasant experience. More
Allan has a great ability for sales, hegoes the extra mile, and, polite, profecional, no lyes no gimmicks, his the man, I was hesitand to buy but you all made me feel very at ease, very pleased with fina mile, and, polite, profecional, no lyes no gimmicks, his the man, I was hesitand to buy but you all made me feel very at ease, very pleased with financing department, very relax an not pushy like kendall toyotain Miami. the trade inn i wanted was good and also the cadillac trade in was good, despite my wife wantrd to get rid of my bike also, thats never going to happen. Thank you allen and the mexican cleaning staff, they did there best and it showed. Yes I will buy again. good job allen, we are very happy with the truck. More
Brannon was great. We explained my husband wanted to purchase a prius for commuting purposes only. We were not interested in all the bells and whistles. He respected our request and did not try to sell purchase a prius for commuting purposes only. We were not interested in all the bells and whistles. He respected our request and did not try to sell us more than we needed. He was very educated on the hybrid system and was great answering our questions. We had a lengthly wait before getting to the finance department. This was not Brannons fault and he did a great job helping us pass the time. More
My wife and I had a really bad experience with Knipplemier Chevrolet in Blanchard, OK. So we decided to go and see about trading in her new car we had purchased from Knipplemier at Fowler to get a Knipplemier Chevrolet in Blanchard, OK. So we decided to go and see about trading in her new car we had purchased from Knipplemier at Fowler to get a new Prius. As soon as we pulled up Brannon took care of us from the beginning to the end. He answered all of our questions and was extremely friendly and easy to talk to. He was not pushy or intimidating at all. We started the paper work on my wife's new vehicle and we started talking about the vehicle I had. By the end of the day my wife had purchased a new Toyota Prius and I purchased a new Toyota Tacoma. Brannon was the best sales representative I have ever worked with. I would recommend this dealership and more importantly Brannon to anyone looking to buy a vehicle. I will never again shop anywhere else for a car. Fowler Toyota is our new home for vehicles and service. I have already told many friends, family members, and coworkers about our experience and have recommended Brannon to everyone. Brannon has made buying cars for us a enjoyable experience and we are extremly happy with both our vehicles. We would recommend Brannon to anyone looking to buy a vehicle or for a nice, polite, and friendly conversation about anything Toyota related. Great job Fowler on having Brannon on your sales team. Not only will we be repeat customers but so will our kids, family members,and friends because of the experience we had with Brannon. Thank You! Russell & Hillary Price More
Matt was a great help, very friendly and when my son managed to hurt himself as kids often do, he was very attentive to making sure he was fine before proceeding with the sale. Thanks Fowler great exper managed to hurt himself as kids often do, he was very attentive to making sure he was fine before proceeding with the sale. Thanks Fowler great experience. Keep hiring exceptional salesmen! More
Joe Miller was the who I purchased two cars from in two months...It goes without saying, he is the man. Very easy to work with. My wife doesn't remember her service advisor, but I'm sure you can look hi months...It goes without saying, he is the man. Very easy to work with. My wife doesn't remember her service advisor, but I'm sure you can look him up. Anyway, she said he was PHENOMENAL. I have to admit that Toyota Service at Fowler is better than any service department I have EVER worked with. That includes Mercedes, Porsche, Chrysler Jeep, Lincoln, and finally your brethren Lexus. You guys TOP THEM ALL. Keep up the good work! More
Fabulous experience at Fowler Toyota with salesman Kevin Hardimon! He was easy to work with and worked hard to get me what I wanted. Speedy service. Thanks Kevin for such a great experience!! Hardimon! He was easy to work with and worked hard to get me what I wanted. Speedy service. Thanks Kevin for such a great experience!! More
Jason Lightle was very helpful in helping find the vehicle that suited our needs. He explained the capabilities of the Prius V very well and the details that we needed to follow to purchase the vehic vehicle that suited our needs. He explained the capabilities of the Prius V very well and the details that we needed to follow to purchase the vehicle. He also explained the services of the various parts of the business and how to proceed in the future with the services. We recommend him highly. Milford and Judy Messer More
After purchasing my used 2011 Camry, it needed paint touch up work. Tim made sure she came back to me in great shape, even vacuumed and washed. He was courteous, helpful, and one of the nicest folks I'v touch up work. Tim made sure she came back to me in great shape, even vacuumed and washed. He was courteous, helpful, and one of the nicest folks I've done business with. Definitely a star employee! More
The Service Department is first class. Tim Oswalt has always provided me with exceptional customer service and he makes sure my Highlander is taken care of. I appreciate that. Thanks Tim! always provided me with exceptional customer service and he makes sure my Highlander is taken care of. I appreciate that. Thanks Tim! More