Fowler Toyota of Norman
Norman, OK
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This is a shout out to Matt, thanks for all of your help. Your friendly, helpful, knowledgeable and courteous. Thanks for making my experience easy. Keep us the good work and I will continue to send people y Your friendly, helpful, knowledgeable and courteous. Thanks for making my experience easy. Keep us the good work and I will continue to send people your way. Thanks again. :) More
I went to this location when it was raining and my other vehicle broke down so I needed a new one pretty bad. I gave my price point and Craig was very helpful. They got me the price I was looking for and vehicle broke down so I needed a new one pretty bad. I gave my price point and Craig was very helpful. They got me the price I was looking for and at the monthly payments I was comfortable paying. I asked them about it being a pre-owned Toyota certified vehicle and they told me that is was previous to the storms that came through the area, but they can no longer certify them due to insurance issues. I am currently working with the Sales Manager to remedy some confusion that has occurred. More
From the moment we walked in the door, we felt very welcome and the atmosphere was different than any other auto dealers we have ever been to. Kevin was fantastic! He tried very hard to make us comfort welcome and the atmosphere was different than any other auto dealers we have ever been to. Kevin was fantastic! He tried very hard to make us comfortable. He was funny and very positive through the entire experience. Once we made it to finance and met Corey, he was very thoughtful and listened to our needs. Everyone went above and beyond and we will definitely go back to Fowler for our next vehicle. More
I purchased a used pickup four years ago from this dealer. I was very pleased with the deal they gave me. Since it was used and I live over 300 miles away I have never had it to the service departme dealer. I was very pleased with the deal they gave me. Since it was used and I live over 300 miles away I have never had it to the service department. I was so pleased with the purchase 4 years ago that when I started looking for a new family van I went back to Fowler Toyota because they had what I wanted in stock and my local dealer did not. I was happy with the deal they made me, but now that I have dealings with the service department I am not so pleased. I had them install a remote start. They got it installed but could not get it to work, so I had to bring it back another day. Each day that I had the van in who ever worked on it left trim pieces undone on the interior of the van. The first day I was ten miles down the road before I noticed the trim piece not in place. I put it back myself. The second day the van was given to me as complete but before leaving I checked things over first and had to get someone to put trim pieces back in place. It worked out that I was in the area when it was time for the scheduled service. They did the service with no problems. While there I asked about having a broken cover replaced. They didn't have it in stock but ordered it and had it ready to install when I was back in town. They didn't have to take care of this but they did. I am very grateful that they went above and beyond on this point. However when I took the van in for them to install this piece I asked if they could fix the noise a side door was making. I was asked when I would be back in town because they were very busy. I told them it would be six months before I would be able to be back in town. They fixed the broken piece and told me they didn't have time for my second request even though I live over 300 miles away. Having purchased two vehicles, one being a new one, I felt Fowler Toyota could have given me a little extra time when I drove 300+ miles to them and had a set time to be there. Lesson learned: I will buy from local dealer next time. More
Very good experience James foster did an outstanding job. I would recommend this dealership to my friends and family. They have nice selection of cars I would recommend this dealership to my friends and family. They have nice selection of cars More
Dillon was terrific. We went looking for a new 4Runner for my wife and he made certain she got exactly what she wanted. He took the time to answer all of her questions, explained all the different featur for my wife and he made certain she got exactly what she wanted. He took the time to answer all of her questions, explained all the different features and did so in a hastle free/pressure free way. I would definitely buy another vehicle from Dillon and will recommend him to anyone looking for a new Toyota. More
We had a great experience with James Foster.We came with a different frame of mind and when we did not get what we came for, James really helped us make a decision according to our limitations and worked wi a different frame of mind and when we did not get what we came for, James really helped us make a decision according to our limitations and worked with us a deal that we were comfortable with. It was very kind of him to stay late after office hours and wait for us to be there to pick up the car. I also appreciate his after sales service call regarding the new car. I must admit that initially when i came, i got dissapointed for not having what i wanted but at the end of the day i went home a happy person in a new car thanks to Mr.Foster's co-operation and help! :-) More
I have nothing but good things to say about my complete experience buying our Sienna today. I found the can i wanted online. I was able to negotiate a fair price via email. I scheduled a test drive and experience buying our Sienna today. I found the can i wanted online. I was able to negotiate a fair price via email. I scheduled a test drive and the car checked out great. The dealer honored the email price without trying to renegotiate (which i find very rare in dealerships.) I drove up from Dallas to buy a car here and was nervous but everything went great. Dillon, our sales person was great to work with and i never felt pressured. This is a great dealership to work with and Dillon was a pleasure to work with as well. More
James was very professional and very helpful. We will come to Fowler for our next vehicle. We will recommend our friends and family to go see James. come to Fowler for our next vehicle. We will recommend our friends and family to go see James. More
We were greeted upon arrival and directed to the internet sales area. Matt was very helpful and knowledgeable, no high pressure, very professional yet friendly, patient, and accommodating. We were granted sales area. Matt was very helpful and knowledgeable, no high pressure, very professional yet friendly, patient, and accommodating. We were granted permission to take the car to our mechanic to satisfy our peace of mind. That was a plus. Surroundings were good while we waited for finance. The shop and restaurant are a nice touch - complimentary water, etc. Everyone seemed to be concerned with keeping things orderly as I noticed a number of employees pushing chairs in and making an effort to keep things tidy. We had to wait because the finance people were very busy, but the waiting area was comfortable. When called, the financing was completed without hassle. When we finished, the car was cleaned, gassed up, and ready to go. The exceptional service included a number of perks which were above and beyond - gift card and complimentary servicing appointments. The one negative I had of the entire experience dealt with the keys to the car we purchased. I was provided with two keys and fobs. Neither fob worked and only one key would start the car. That will lead to an additional expense on my part. It made an overall great experience only good according to your scale, but we thank you for a pleasant experience. More