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Fowler Toyota of Norman
Norman, OK
750 Reviews
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July 25, 2014
Got what I came in for Dillion Harris was the sales rep that I worked with and I was more than happy with him. I came in wanting to look at two cars- he brought them up for Dillion Harris was the sales rep that I worked with and I was more than happy with him. I came in wanting to look at two cars- he brought them up for me, discussed the merits of each, test drove each and then he let me alone to look at the two side by side so that I could sort out my thoughts without his interference. He was pleasant, helpful and knowledgeable about the cars. Purchase negotiations went smoothly- of course I feel a got a bit shorted on my trade in, but you pretty much expect that when you go to a dealership. That's HOW they make money. Customer service has been great. Overall I am really happy with this experience. More
by anotheremily
Employees Worked With
Dillon Harris
July 25, 2014
Great Buying Experience!!!! A+++++++ I want to post a Special Thank You Message for Craig Gunsauley, Salesman at Fowler Toyota Norman OK, for assisting me in my recent purchase of my New I want to post a Special Thank You Message for Craig Gunsauley, Salesman at Fowler Toyota Norman OK, for assisting me in my recent purchase of my New Black 2014 Toyota Camry SE with all of the great features like convenience package and entune premium audio with navigation just to name a few that I purchased a week and a half ago on Tuesday afternoon of July 15th 2014. I am very happy that it was Craig that was able to assist me in my search for a new Toyota Camry after arriving to look at new cars. His knowledge and expertise on the new Toyota cars, in particular the Camry models, helped to answer all of my questions and gave me a great understanding of the 2014 Camry features. I enjoyed talking with and appreciate the time Craig took to explain all of the features found on the new 2014 Camry cars. Craig is the best sales person I have ever dealt with and it made my new car purchase at Fowler Toyota a very pleasant and fun experience. My new Toyota Camry SE with all of the great options like back up camera, navigation, entune premium audio, ect are very nice and this Camry is a joy to drive and I just love this car with all of the features it has. I drove my new 2014 Camry up to Tulsa OK this past week end showing it/giving rides to many friends and family members. All were impressed with this particular car. I rated Craig Gunsauley, the wonderful salesman who assisted me with my purchase the highest rating marks possible. For a 1-10 star rating, for example, I would give salesman Craig at Fowler Toyota the highest 10 star rating, or A++++++++. I will be recommending, to anyone I know that is buying a Toyota vehicle like friends, family, co-workers ect, that they first contact Craig to see what selection of vehicles are available at Fowler Toyota in Norman for the vehicles types they may be interested in. If I have any questions anytime about my new 2014 Camry SE, I will be contacting Craig who is always quick to respond with answers to my questions, or he will direct me to someone else at Fowler Toyota who would have the answers. So anyone can benefit from getting a great deal on a new vehicle by contacting Fowler Toyota in Norman and talking with Craig, one of the best salesman around, who can help you find that perfect new vehicle. He helped me find my perfect new car. Thanks Again to Craig for his assistance with my new Toyota Camry purchase at Fowler Toyota!! More
by cbrasel0
Employees Worked With
Craig Gunsauley
July 24, 2014
Worst. Service. Ever. I bought my corolla back in California and I recently moved to Oklahoma. I bought an extended warranty with it so it covers it bumper to bumper for 10 I bought my corolla back in California and I recently moved to Oklahoma. I bought an extended warranty with it so it covers it bumper to bumper for 100,000 miles, and I get my oil changed for free with it. I took it in to the dealership a couple months ago to get the oil changed and had NO problems whatsoever. I went in the other day to get it done and when I came back the guy tried charging me $45 for an oil change. I politely told him that I had a warranty that covered it, he IMMEDIATELY cut me off and started talking about how I don't have one, there's no such thing as a free oil change, basically calling me a liar. Whenever I tried explaining to him that I did indeed have a warranty that I PAID A LOT OF MONEY FOR he cut me off, wouldn't listen to anything I tried to say. I then told him I had just gotten my oil changed a couple months ago at the location and then he RUDELY said: "well we didn't do it then". Wow. I was speechless. How am I supposed to know now that when I bring my car in that they will actually change my oil?! It wasn't until a supervisor came over did the issue get resolved. I work in customer service and I would NEVER talk to a customer how he was talking to me. Seriously considering not going back to that place. That was easily the worst experience I've ever had at a toyota dealership. More
by Leximas
Employees Worked With
Brian
July 09, 2014
high pressure sales Are you ready for some good old fashion high pressure car sales techniques? High pressure car sales are alive and well at Fowler Toyota. On Monday, J Are you ready for some good old fashion high pressure car sales techniques? High pressure car sales are alive and well at Fowler Toyota. On Monday, June 30th 2014 I was treated to an exhibition of rapid fire interrogation style auto sales from John R. Crosby, Certified sales manager. I was there to by a used auto and was getting along with my salesperson named Sterling just fine. I told him I didn’t want to buy today. Sterling handed me a paper with the total OTD price of $14,159. I saw the car for sale on the Fowler website for $12,500. He asked me to write down a number I wanted to pay on the paper. I did. All of a sudden, Certified Sales Manager, John R. Crosby takes Sterling’s chair and introduces himself. He asked me where I got the number I wrote down and what did I base that on. I answered. He said the number was an insult. I barely talked to him 20 seconds and my number insulted him. Mr. Crosby is the type of saleperson that has a snappy comeback for anything you say. He can rebuttal, rebuttal, rebuttal with the best of them. He will make you feel guilty if you don’t sign something now and buy a car. I grabbed the paper with the numbers from his hand and walked out and left Fowler Toyota. This is not the first time I felt uncomfortable at Fowler Toyota and had to leave. In 1983 I came in to look at a pickup truck, just looking. It was a horrible, frightening experience. In 2001 I came in looking to buy a new Toyota Echo. They scared me away again and I had to go to Edmond to buy my new Toyota. The Echo has always been maintained at Fowler. At Fowler, sales and repair are two different companies. I asked for free tire rotation and wheel balancing for life on Monday and was refused. I did learn on this trip from a salesperson who told me when he says “I don’t want to waste your time” that really means go away, stop wasting my time. I have to sell a car. If you would like to buy an auto and keep your dignity and sanity, go to Toyota in Edmond or over in Midwest City. If you go to Fowler you may never leave without buying a car. And how did $12500 on the internet become $14159 in the showroom. not a friendly place. More
by ricksavino
Employees Worked With
Sterling
June 26, 2014
Cannot recommend I am happy with the car I purchased. After the sale was completed, sadly, customer service declined sharply. Immediately after I purchased the car I I am happy with the car I purchased. After the sale was completed, sadly, customer service declined sharply. Immediately after I purchased the car I noticed the wheel lock key was missing. I contacted the salesman with whom I had dealt, he assured me that it could be replaced, considerable time passed, I again called him and left a message on his voice mail to which I have never received a reply. Next I went to the dealership and spoke with different personnel who assured me that my missing piece could be replaced and even ordered it for me, again considerable time passed with no resulting wheel lock key. Finally I went back to the dealership one last time and requested to speak with the manager of used car sales, after being ignored for over half an hour I left, firmly determined to refrain from spending money at this dealership from now on. Very poor customer service. More
by Cgmacleod
Employees Worked With
Toby Bateman
May 14, 2014
"Full Warranty" is a meaningless term. I spent over $25,000 on a new car with a full warranty less than six months ago. I was never told that my "full warranty" wouldn't cover a flat tire. I spent over $25,000 on a new car with a full warranty less than six months ago. I was never told that my "full warranty" wouldn't cover a flat tire. So imagine my surprise when I take my flat tire in and am told a.) that it will cost me over $150 to replace one tire, b.) they don't even have the tire in stock for one of the best selling cars in America, and c.) I should have purchased an additional warranty from them because my so-called "full warranty" doesn't cover one of the most important components of the vehicle. Meanwhile, I can go to any other tire shop in town, pay half price, get the tire replaced in under an hour AND have it covered under its own warranty. Your greed in trying to sell me a tire or an additional warranty just ensured that neither I nor anyone in my family will be giving any Fowler dealership or Toyota a sale ever again. More
by wats7309
Employees Worked With
Tonya Ness
May 12, 2014
!!!!WARNING!!!! TO ALL POTENTIAL CAR BUYERS To all you potential car buyers out there: FOWLER TOYOTA in Norman, OK should be your last resort. They sell cars to which they cannot produce titles To all you potential car buyers out there: FOWLER TOYOTA in Norman, OK should be your last resort. They sell cars to which they cannot produce titles for. They make promises during negotiations that are not reflected in the contract. The promises in question for us are; the promise of 2 years of service maintenance (ie: oil changes) but they wrote the contract to include only 2 oil changes. During the financing process even with descent credit, they try convincing you that the only way to qualify for the loan is to buy an extended warranty ($3000) AND gap insurance ($800). The extended warranty is supposed to be for the life of the 3 year loan, yet again the contract reflects only a 2yr/24000 mi. warranty instead of the promised 3yr/36000mi. warranty. When Fowler Toyota sells a used car they tell you the average miles per year is 17,000 mi. But when selling an extended warranty or trading in a car they tell you the average is 12,000 per yr (or in our case the average appears to be 8,000). Our original purchase date was March 25, 2014...it's now May 12, 2014 and still no title. Everyone do yourself a favor and take my advice, DO NOT BUY FROM Fowler Toyota!!! More
by bcushy2
Employees Worked With
Leon
May 05, 2014
Awesome buying experience. Aubrey Parker worked with us via the internet to find the perfect car that met our needs and budget. When he was not available, Ruby answered our ques Aubrey Parker worked with us via the internet to find the perfect car that met our needs and budget. When he was not available, Ruby answered our questions and gave us a value for our trade-in over the phone..After checking out two local dealerships and walking away without our dream car, we made the two hour drive to Norman. Dillon Harris greeted us and made the car buying experience as pain-free as possible. Fowler not only had the exact car we wanted, they also gave us the best price without haggling. They honored both the sight unseen trade in value and an online coupon to bring the price down even further than the Internet special deal. More
by twwade
Employees Worked With
Aubrey Parker & nRuby, Dillon Harris
April 18, 2014
Very disappointed I went to Fowler Toyota in Norman on Saturday, April 5th looking to buy a used car. They didn't have what I was looking for, so the salesman got his m I went to Fowler Toyota in Norman on Saturday, April 5th looking to buy a used car. They didn't have what I was looking for, so the salesman got his manager, and we discussed EXACTLY what I was wanting. A 2010 or newer Chevy Equinox, black with black interior, with as many features as possible, under 70,000 miles, and I named my price. He told me that later that next week he would be going to the auction and would be specifically looking for what I wanted, and would call me to let me know what he found. He also said that there was no obligation if by that point we found something else or if we didn't like it. That Tuesday, he had his assistant call to confirm what we had discussed on the specifications of the vehicle I wanted. By this point, I was very excited and thrilled that they were going above and beyond to help me get the car I wanted. The very next day she called back, and said that he had found one. A 2011 black on black Equinox with 53,000 miles. So I made an appointment for that evening to come up there to test drive and take a look at it. She stated that it was priced about $2,500 above what I told them I wanted to spend, but that they would work on the price for me. So I agreed to still drive an hour to come take a look. I got there, and the staff was very friendly and helpful. Our salesman was nice too... in the beginning. He pulled the car up to the front and as I began to look over the vehicle my salesman kept stressing the fact that he had his manager do this just for me. I noticed a tiny dent, several scratches, a couple of door dings with white paint scuffs, a pretty big scrape on the back bumper, and then a dent about the size of my hand on the passenger side front quarter panel. I pointed them out to the salesmen and he said "Well, what do I need to do?" I said that I understand it's a used vehicle and that things happen, but the dent was a HUGE issue. He responded with offering me a couple tubes of touch up paint to fix it myself, a "dent pop", and to see how much it would cost to fix the dent in the front. His estimate was an extra $950 (he included the cost of 2 touch up paints). He added the $950 to the final price of the vehicle which ended up being $3,350 over my budget. Let me note that before I came in, I got with my lender and noted the below average, average, and good retail of the car, so I knew exactly what the vehicle was worth. It was in below average condition AND $3,000 over priced. I wanted to discuss the possibility in trading in my vehicle to put towards the cost of the one I was looking at. I told him what I wanted for it. And again, I knew the below average, average, and good retail on my car as well as the trade in value and what they could make off of it. He immediately began to point out everything that was wrong with my car (let me add that he made up "hail damage" and deducted that from trade in value of my car. There was ONE penny sized spot on the side of my car by the back window that was the same size as the dent on the Equinox that he said would just need a dent pop. There was nothing on the hood or the roof of my car.) He was more than willing to take that off the price of my car, but wasn't willing accept the fact that there was damage on the car he was trying to sell me. He was only willing to have it fixed at my expense. After discussing everything, he wasn't willing to come down on the price at all. Not even a dime. I left without purchasing a car that day. After I had walked out the door he followed me dangling my car keys at me because he forgot to return them to me after appraising it, AND I had to walk around the parking lot looking for my car, because it wasn't left anywhere close to where I had parked it when I arrived. He wouldn't tell me where he parked it. He just said that he left it over there, and turned around and when back inside. I finally found it on the side of the building behind another car. There was plenty of parking in the area designated "customer parking only" I had a very unprofessional experience, and quite honestly I don't recommend this dealership unless you're wiling to overpay. More
by CatieW
Employees Worked With
Allen Garcia
April 13, 2014
Will not honor promises i went into this store for a recall fix. They ended up having to keep my car overnight. All was well until I got my Car back and all my change in the i went into this store for a recall fix. They ended up having to keep my car overnight. All was well until I got my Car back and all my change in the car was stolen. I brought this up to management and they gave me a $20 gift certificate to be used on my service. I was like ok better then nothing. That was until I tried to use this on my next visit. It was not worth the paper it was printed on.. I was in the market to trade this car in and I was able to do so at Hudiburg toyota. Now I will not have to deal with the lying stealing people at Fowler Toyota in Norman. More
by simplman67
Employees Worked With
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