Fowler Toyota of Norman
Norman, OK
Filter Reviews by Keyword
By Type
Showing 750 reviews
I have always had a great experience with them. I only use Tim Oswalt and have never had a bad experience with him or the techs that repaired my car. It is good to have great employees such as they I only use Tim Oswalt and have never had a bad experience with him or the techs that repaired my car. It is good to have great employees such as they seem to be. I will always use Tim and this dealership for my Camry. More
First "check up" for my new baby I purchased my 2015 Toyota Camry at Fowler and knew that I would have excellent experiences all the way from the get go. Cameron, who I purchased my c I purchased my 2015 Toyota Camry at Fowler and knew that I would have excellent experiences all the way from the get go. Cameron, who I purchased my car from, was excellent and did not pressure me at all even though I was a first time buyer who didn't really know exactly what to do. I didn't feel taken advantage of and I truly appreciated that. For service, I left my car in the very capable hands of Stephen Barrett and Ricky Toumbs who took great care of it and let me know exactly what to expect and what was being done. I will continue to refer friends and family to Fowler both for purchasing and service on vehicles. More
Poor Customer Service after completion of Sale I bought a new Toyota Camry on 07/13/2015 since then I have not received my car title despite calling several times and requesting for help via their I bought a new Toyota Camry on 07/13/2015 since then I have not received my car title despite calling several times and requesting for help via their website. This is not a fair way to deal with your customers. It appears I will eventually end up paying penalties for late car registration starting tomorrow. Whoever is receiving this message from Fowler Toyota of Norman can you please help? Not sure what the delay is and why the dealership is holding my car title, this car was meant to be driven and not parked in the garage. I am attempting to solve this issue with Toyota Motor Sales, USA, Inc. unfortunately!!! More
Truly Exceptional Service from Louis Parris Had a great car buying experience over this last weekend. The salesman was Louis Parris and he was very helpful, courteous and professional. Definit Had a great car buying experience over this last weekend. The salesman was Louis Parris and he was very helpful, courteous and professional. Definitely ask for Louis when buying a new car. Great new car buying experience. Also, was treated very well by John in Finance. Very good customer service from both of these gentleman. Thank you! Kathy and Dan E. More
Out-of-owner just passing through, broke down Wow! This is what my wife, family and I were thinking as we left Fowler at 4:00 on Thursday, June 25, 2015. We were passing through Oklahoma City at a Wow! This is what my wife, family and I were thinking as we left Fowler at 4:00 on Thursday, June 25, 2015. We were passing through Oklahoma City at about 1:30 when our Camry started to have troubles idling. We went to on dealer, the first one my wife could find in my iphone and they were absolutely no help. Not only were they busy, but when asked for another suggestion on where we could get some help, that person just shrugged her shoulders. My wife and I and my 2 kids went outside, sat down on a curb and prayed-literally! I got back on my iPhone and started looking. Fower Toyota was the first result to come up. I called and was greeted by a very helpful, cheerful individual who told me we could be helped at 2:30. We were 30 minutes and 27 miles away, but we had to give it a try. The Camry stalled out once at a traffic signal but we made it. Stephen Barrett listened to our story and said they would take a look. An hour and a half later, we found that a vacuum hose had come off and that the throttle body needed cleaning. It was ready to go! This was 1200 miles into a 1500 mile trip. We needed to get north of Amarillo for a job interview the next day and Fowler helped us get there. BUT...here's the best part of the story. They got us on our way with a handshake and "have a good trip" for FREE! Little did they know how much of a blessing this was. We don't have a lot of extra money. I was expecting to pay in the neighborhood of $300 for our time there. We were taken care of Fowler like we were good neighbors they had known all their lives. Thank you, Fowler Toyota for helping us out. If we get the job in Texas and need a new Toyota, we will make the 300 mile trip to buy it from you! More
Request to check my car's alignment After going over a curb, I asked for an appointment to check my car's alignment. Your service dept. was great in checking it for me on a busy Saturday After going over a curb, I asked for an appointment to check my car's alignment. Your service dept. was great in checking it for me on a busy Saturday morning. My car was fine. Thank you! More
Totally unprofessional & waste of time Terrible!!!!This dealership I am sorry to say I can never recommend to anyone. The process in purchasing our truck through them has been a complete wa Terrible!!!!This dealership I am sorry to say I can never recommend to anyone. The process in purchasing our truck through them has been a complete waste of my personal time. Purchasing a truck is supposed to be an enjoyable experience...this has been far from that. Not only do they neglect to return any calls...but after purchasing the vehicle they made us drive 40+ miles back there because of paperwork that they neglected to properly fill out properly. We are still waiting on issues to be resolved due to their negligence I am loosing time, money and family time which I value to be precious. On top of all that the sales manager was extremely rude through the whole process. Honestly, I would be ashamed if this was my business! I have to also note that I never write complaints. I am an extremely patient person so for me to be this upset takes an exuberant amount of effort. I note... I am STILL waiting for my issue to be resolved all of which I note was Toyota Fowlers fault. 20+ phone calls in one month Lack of responsibility Rude and waste of time More
Professional service advisor and excellent service work. Stephen Barret was my service advisor and he was a total professional. I appreciate superior customer service like he showed. The service work on my Stephen Barret was my service advisor and he was a total professional. I appreciate superior customer service like he showed. The service work on my 2013 Tundra was 5 star. No problems, no issues, no delays, no headaches. More
2 HOUR TURN AROUND Your service department only had our vehicle about 2 hours! And on a Saturday at that! Plus they washed our Camry and they had it standing tall when Your service department only had our vehicle about 2 hours! And on a Saturday at that! Plus they washed our Camry and they had it standing tall when we picked it up. GREAT STUFF!!! More
Great service and people! I only take my vehicle to this dealership. I trust the employees to tell me what's wrong with my vehicle and how important those fixes need to be done I only take my vehicle to this dealership. I trust the employees to tell me what's wrong with my vehicle and how important those fixes need to be done. I'm never there more than two hours and they keep me up to date during the wait. And every time I leave the dealership, they have washed my car for me! :D More